Lightroom Classic crashes immediately when starting

Forum|Forum|2 years ago
February 14, 2024
1 reply
1431 views

Hi!

Since I've updated my Macbook Pro (M1 Pro 16GB) to the latest MacOS Sonoma 14.3.1, Lightroom Classic (latest update) won't start anymore.

I've started a serivce chat, but the assisant just left me in them middle of the conversation.

I've reinstalled it, like the troubleshooting guide said (restart the Mac in betweeen etc.). I've deleted the metrics.json file. No success. I need Lightroom for work since I am a photographer and it gets really frustrating. Does anyone have a workaround?

Thanks!

macOS

This topic has been closed for replies.

JohanElzenga

Community Expert

First, try if resetting the preferences helps: https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

If it does not, then check if this could be catalog corruption. Start Lightroom while holding the Option key. If you get as far as the 'Select catalog' dialog, then do not select your current catalog but create a new one. Does that work? If so, then replacing your catalog by a backup copy may be the answer.

-- Johan W. Elzenga

malted26732724Author

Participant

Thanks for your quick message.

I don't get to chose the catalog, with holding the Option key - lightroom crashed before that.

JohanElzenga

Community Expert

Thank you!

It is working with another user account, so that could be an intermediate solution.

I have just done a clean install of the whole Adobe cloud under my main user account and still no success. That seems really random. Any other ideas?

Sorry, no. If you followed all instructions and did a complete clean install, then it should work because that should be the same as starting in a new/different account.

-- Johan W. Elzenga

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