Lightroom Classic crashes shortly after opening

[toddsipes]

Hey guys,

I'm stumped on this one. I've done everything I can think of to diagnose and I can't get LR to stay open. I'm on Windows 11 on a very fast machine.

What's happening: I open Lightroom Classic and within about 15 seconds, it just force closes. I can't see anything in Event Viewer that tells me what exactly caused the crashed.

What I've done:

• Uninstalled and reinstalled LR, CC (using the AdobeCreativeCloudCleanerTool as well)
• Diasabled GPU in preferences
• Updated C++ Redistro's
• Updated all drivers
• Repaired Windows
• Memory Scans/DISM/Hard Drive checks (all clear)
• Rolled back Windows Update

What else can I try?

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules. A ‘bug’ is not just another word for any problem with software!]

[AxelMatt]

If all steps you've done failed try to create a new user account with Admin rights or an new Admin account:

Adobe troubleshooting: Creating an admin account in Windows

Please provide a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post. If this isn't possible, type 'msinfo' into the OS search field and then share the results here.

[toddsipes]

Tried the admin account route--that didn't work. See attached for Sysinfo.

[JohanElzenga]

Did you try starting Lightroom Classic with a new catalog? This could be caused by catalog corruption.

[toddsipes]

Yes, didn't work.

[dj_paige]

Reset preference file.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

[GoldingD]

Was LrC working previously on  this computer?

[toddsipes]

Yes, no issues before.

[toddsipes]

UPDATE: I bit the bullet and did a fresh install of Windows, Adobe CC, & Lightroom. Same friggin problem. I even downgraded to Lightroom 13.1 and used a backup Catalog from a couple months ago and it's still force closing.

I'm ripping my hair out. What else can I try to figure out the root cause?

[GoldingD]

Where do you keep your catalog? What hard drive, And when you attempted a new catalog, was that on the same drive?

[toddsipes]

I'm running 4 m2 SSD's. The catalog is located on F: and all of my photos are on my Synology, mapped as the P: drive.

[GoldingD]

While LrC just closes , that might not be seen by the pertinent app as a crash. I notice you did not state that you get a crash report to send on to Adobe.

• https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

Also, while you state that you have looked in the Event Viewer, and fond nothing on point. And as I would suspect the event viewer may show a overheat. Can you still (anyway) eliminate a possible computer overheat going on. Either CPU or GPU, and any dust bunnies at CPU, GPU, PSU (some overlook that one) and Inlets/outlets. Oh, and if you have that computer opened to look (desktop???) anything odd with the GPU? Remember LrC is a resource hog, overheat can effect it badly.

[toddsipes]

No temperature issues. I'm running a watercooled Nvidia 4090 (about 56 degrees) and watercooled CPU (about 36 degrees).

I sometimes get the crash report dialog (which I've submitted multiple)--but most times LR just force closes.

[toddsipes]

UPDATE #2: I got it working--sort of. I used my catalog backup from a few months ago. LR said it was corrupt. I attempted to repair it a few times (LR kept force-closing during the repair process). I finally got it repaired though. I can now look through photos and make some small edits. However, whenever I try to syncronize a folder, it force-closes again. Is there a log file I can provide from somewhere to help diagnose?

[AxelMatt]

See here: Submit a crash report for Adobe Photoshop and Lightroom

[toddsipes]

Done!

[toddsipes]

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="13.2.0.202308091502_65b8636" clientVersion="13.2.0.202308091502_65b8636" applicationName="Adobe Lightroom Classic" applicationVersion="13.1" build="[202312111226-41a494e8]" source="Windows-Client" crashType="n/a">
<time year="2024" month="7" day="11" hour="8" minute="10" second="21" timeoffset="-480" timezone="Pacific Daylight Time"/>
<user guid="3ae8bb01-d7b5-4869-b0ba-b41dca20bf79"/>
<system platform="Windows 11 Pro" osversion="11.0" osbuild="22631" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="130907" machine="Intel(R) Core(TM) i9-14900KS" model="Intel64 Family 6 Model 183 Stepping 1" cpuCount="32" cpuType="8664" cpuFreq="3187 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 4090" description="NVIDIA GeForce RTX 4090" driverDate="20240601000000.000000-000" driverVersion="32.0.15.5599" videoModeDescription="3440 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2684&#38;SUBSYS_51041462&#38;REV_A1&#92;4&#38;2A8872E2&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
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<binaryImage start="0x000000006A6E0000" end="0x000000006AB3D000" path="adobe\video_toolkit.dll"/>
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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<dunamisConfigGuid>
b521ffc8-5267-46ac-bf6b-51b6a798b840
</dunamisConfigGuid>
</crashreport>

[GoldingD]

A couple of observations from the crash report.

1. LrC version? This might be a holdover in the code, perhaps this does not accurately reflect your actual LrC version, but:

applicationName="Adobe Lightroom Classic" applicationVersion="13.1" build="[202312111226-41a494e8]"

so what LrC version do you have?

2. What failed

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x000000005E278ADC">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x000000005E278ADC" symbolname="luaopen_math"/>

so, looking at luaopen_math, and searching in this community, the following shows up (along with others, including yours):

Solution was to update LrC.

• https://community.adobe.com/t5/lightroom-classic-discussions/unable-to-use-lightroom-and-photosho-cr...

Another talks to GPU driver update, but I do not think that is your problem:

• https://community.adobe.com/t5/lightroom-classic-bugs/p-crashes-with-exceptioncode-quot-0xe06d7363-q...

(from your MS Windos OS Sys Info; Adapter Description NVIDIA GeForce RTX 4090
Driver Version 32.0.15.5599 , that is up to date)

[toddsipes]

I was using v13.4 when this issue started. After I reinstalled Windows, I only installed 13.1 to see if that fixed it. That's what al least let me open LR without it crashing immediately. I just upgraded to 13.4 and I get the prompt to upgrade my catalog to the new version--and now it force closes when trying to upgrade the catalog. And now I'm back to now being able to open LR at all.

[toddsipes]

*back to NOT being able to open LR at all