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1

Unable to Use Lightroom and Photosho, crashes upon opening

New Here ,
Feb 19, 2024 Feb 19, 2024

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Hi there, I got a new computer and cannot get Lightroom or Adobe to load I have updated by Nvidia Creator driver to 551.23, ran Windows updates, manually updated each driver and cannot get Lightroom or Photoshop to run. Ive been troubleshooting this the last few days and contacted Adobe Support. They "escalated" the case. I have about nine projects to complete and can't touch any of them. Please help!

 

 

 

Here is the crash report:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="13.2.0.202308091502_65b8636" clientVersion="13.2.0.202308091502_65b8636" applicationName="Adobe Lightroom Classic" applicationVersion="13.1" build="[202312111226-41a494e8]" source="Windows-Client" crashType="n/a">
<time year="2024" month="2" day="19" hour="12" minute="22" second="17" timeoffset="-480" timezone="Pacific Standard Time"/>
<user guid="61c559f5-55ec-4e7e-9157-26bd63c71cf1"/>
<system platform="Windows 11 Home" osversion="11.0" osbuild="22631" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="65298" machine="Intel(R) Core(TM) i9-14900K" model="Intel64 Family 6 Model 183 Stepping 1" cpuCount="32" cpuType="8664" cpuFreq="3187 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3080" description="NVIDIA GeForce RTX 3080" driverDate="20240118000000.000000-000" driverVersion="31.0.15.5123" videoModeDescription="3840 x 2160 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2216&#38;SUBSYS_48853842&#38;REV_A1&#92;4&#38;8BD6E8D&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 770" description="Intel(R) UHD Graphics 770" driverDate="20230724000000.000000-000" driverVersion="31.0.101.4577" videoModeDescription="3840 x 2160 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_A780&#38;SUBSYS_D0001458&#38;REV_04&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="&#60;&#62;,igd10iumd64.dll,igd12umd64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x000000005E278ADC">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x000000005E278ADC" symbolname="luaopen_math"/>
<stackStatement index="1" address="0x000000005E278ABE" symbolname="luaopen_math"/>
<stackStatement index="2" address="0x000000005E28BBB9" symbolname="luaopen_string"/>
<stackStatement index="3" address="0x000000005E28B948" symbolname="luaopen_string"/>
<stackStatement index="4" address="0x000000005E28B51A" symbolname="luaopen_string"/>
<stackStatement index="5" address="0x000000005E292726" symbolname="luaopen_table"/>
<stackStatement index="6" address="0x000000005E290916" symbolname="luaopen_table"/>
<stackStatement index="7" address="0x000000005E2B5059" symbolname="AgThrowProgramError"/>
<stackStatement index="8" address="0x000000005E26F79F" symbolname="lua_resume"/>
<stackStatement index="9" address="0x000000005E2617BD" symbolname="luaopen_base"/>
<stackStatement index="10" address="0x000000005E2615B0" symbolname="luaopen_base"/>
<stackStatement index="11" address="0x000000005E26EB1D" symbolname="lua_getstack"/>
<stackStatement index="12" address="0x000000005E29169E" symbolname="luaopen_table"/>
<stackStatement index="13" address="0x000000005E26F904" symbolname="lua_resume"/>
<stackStatement index="14" address="0x000000005E2B5059" symbolname="AgThrowProgramError"/>
<stackStatement index="15" address="0x000000005E26F9AE" symbolname="lua_resume"/>
<stackStatement index="16" address="0x000000005E25CF80" symbolname="lua_pcall"/>
<stackStatement index="17" address="0x000000005D7AEA6A" symbolname="private_load_AgEventLoopUtils"/>
<stackStatement index="18" address="0x000000005E26EB1D" symbolname="lua_getstack"/>
<stackStatement index="19" address="0x000000005E29169E" symbolname="luaopen_table"/>
<stackStatement index="20" address="0x000000005E26F904" symbolname="lua_resume"/>
<stackStatement index="21" address="0x000000005E2C0919" symbolname="AgLua_callWithAutoReleasePool"/>
<stackStatement index="22" address="0x000000005E26EB1D" symbolname="lua_getstack"/>
<stackStatement index="23" address="0x000000005E29169E" symbolname="luaopen_table"/>
<stackStatement index="24" address="0x000000005E26F904" symbolname="lua_resume"/>
<stackStatement index="25" address="0x000000005E2B5059" symbolname="AgThrowProgramError"/>
<stackStatement index="26" address="0x000000005E26F9AE" symbolname="lua_resume"/>
<stackStatement index="27" address="0x000000005E25CF80" symbolname="lua_pcall"/>
<stackStatement index="28" address="0x000000005D7AFF3F" symbolname="AgMainThreadAction_trigger"/>
<stackStatement index="29" address="0x00007FFF3881257D" symbolname="BaseThreadInitThunk"/>
<stackStatement index="30" address="0x00007FFF3998AA58" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x00000000CB333140"/>
<register name="RBX" value="0x0000000000000028"/>
<register name="RCX" value="0x000000007FFE0380"/>
<register name="RDX" value="0x0000000000520182"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x000000001B7FF300"/>
<register name="RBP" value="0x00000000CB333140"/>
<register name="RIP" value="0x000000005E278ADC"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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</crashreport>

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New Here ,
Feb 19, 2024 Feb 19, 2024

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I am running WIndows 11 home edition on the most current build along with Nvidia 3080 GPU. 

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LEGEND ,
Feb 20, 2024 Feb 20, 2024

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Adobe Employee ,
Feb 20, 2024 Feb 20, 2024

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An update was released for your version of Lightroom today. Please update and verify that you are still experiencing this failure. If you are, please respond to this thread. Thank you!

Rikk Flohr: Adobe Photography Org

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