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No longer can export JPEG images without LrC crashing

yatahaze
Explorer ,
Jul 14, 2020 Jul 14, 2020

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My original post was crazily marked as spam - so here we go again!

 

Example: I select 80 pictures, export them to JPEG (from Fuji RAF), it will do a few, then crash. I can rinse and repeat and get the job done eventually.

 

My last successful gallery export was June 22, 2020. My next one (that routinely fails) is dated July 5, 2020. I remember it working before the new LrC icon appeared. I've done a full memtest86 with no errors found in my memory.

 

I'm using Windows 10 Pro 18363, Lightroom Classic 9.3 [202005281810-476e492c]

 

Crash exceptionCode 0xc0000005 instruction 0x00007FFAFCF714B4

 

More details can be found in my original post.

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Windows

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correct answers 1 Correct answer

yatahaze
Explorer , Jul 16, 2020 Jul 16, 2020

99% sure everything is fixed now. I fixed it by:

 

- Running sfc /scannow - which found errors

- Uninstalled Rainway

- Uninstalled VirtualBox

- Ran ccleaner clean up and registry scan

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GoldingD
LEGEND ,
Jul 15, 2020 Jul 15, 2020

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Convert that crash report to a text file and post it. (notbas an attachment, just paste it in)

 

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yatahaze
Explorer ,
Jul 15, 2020 Jul 15, 2020

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In Response To GoldingD 
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="2.9.0" clientVersion="2.9.0" applicationName="Adobe Lightroom Classic" applicationVersion="9.3" build="[202005281810-476e492c]" source="Windows-Client" crashType="n/a">
<time year="2020" month="7" day="13" hour="17" minute="36" second="44" timeoffset="-480" timezone="Pacific Daylight Time"/>
<user guid="73b67350-663b-4d6f-b1e0-c45ef4bc429f"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="18363" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32714" machine="AMD Ryzen 5 2600X Six-Core Processor" model="AMD64 Family 23 Model 8 Stepping 2" cpuCount="12" cpuType="8664" cpuFreq="3600 MHz"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1660 SUPER" description="NVIDIA GeForce GTX 1660 SUPER" driverDate="20200705000000.000000-000" driverVersion="27.21.14.5167" videoModeDescription="3840 x 2160 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_21C4&#38;SUBSYS_C7581462&#38;REV_A1&#92;4&#38;1C3D25BB&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFAFCF714B4">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFAFCF714B4" symbolname="memcpy"/>
<stackStatement index="1" address="0x00007FFA93EB8C3A" symbolname="AgGdiPlusImage::AgGdiPlusImage"/>
<stackStatement index="2" address="0x00007FFA93ED71DC" symbolname="AgGraphicsD2DRef_pushToLua"/>
<stackStatement index="3" address="0x00007FFAC6885BFD" symbolname="lua_getstack"/>
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<stackStatement index="9" address="0x000000001C1611A8" symbolname="AgWatermark_load"/>
<stackStatement index="10" address="0x000000001C15F80E" symbolname="CTJPEGWarningHandler::operator="/>
<stackStatement index="11" address="0x000000001C15F2F6" symbolname="CTJPEGWarningHandler::operator="/>
<stackStatement index="12" address="0x000000001C15D80B" symbolname="CTJPEGWarningHandler::operator="/>
<stackStatement index="13" address="0x000000001C154FF8" symbolname="AgTemperatureTint_load"/>
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<stackStatement index="30" address="0x00007FFAC68CC469" symbolname="AgThrowProgramError"/>
<stackStatement index="31" address="0x00007FFAC6886B2E" symbolname="lua_resume"/>
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<stackStatement index="35" address="0x00007FFAC68D8679" symbolname="AgLua_callWithAutoReleasePool"/>
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<stackStatement index="41" address="0x00007FFAC68736B6" symbolname="lua_pcall"/>
<stackStatement index="42" address="0x00007FFABBE0F969" symbolname="AgMainThreadAction_trigger"/>
<stackStatement index="43" address="0x00007FFB12DC7BD4" symbolname="BaseThreadInitThunk"/>
<stackStatement index="44" address="0x00007FFB133ECE51" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000002"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x0000000000000010"/>
<register name="RDX" value="0x00007FFB103C2596"/>
<register name="RSI" value="0x000000004EF67610"/>
<register name="RDI" value="0x000000004EF674F0"/>
<register name="RSP" value="0x00000000499D5C48"/>
<register name="RBP" value="0x00000000499D5CE1"/>
<register name="RIP" value="0x00007FFAFCF714B4"/>
<register name="EFL" value="0x0000000000010212"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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</binaryImageSet>
<dumpType>
Full
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

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GoldingD
LEGEND ,
Jul 15, 2020 Jul 15, 2020

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And google on 

0xc0000005

 

for example

https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/application-error-0xc000000...

 

 

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GoldingD
LEGEND ,
Jul 15, 2020 Jul 15, 2020

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so, from that crash report

 

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFAFCF714B4">

 

<backtrace crashedThread="0">
<thread index="0">

 

<stackStatement index="0" address="0x00007FFAFCF714B4" symbolname="memcpy"/>

 

 

probably best to research via google on "How to fix 0xc0000005 Error"

 

 

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GoldingD
LEGEND ,
Jul 15, 2020 Jul 15, 2020

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From your original post, copying the attachement

 

 

 

Lightroom Classic version: 9.3 [ 202005281810-476e492c ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.18363
Application architecture: x64
System architecture: x64
Logical processor count: 12
Processor speed: 3.6 GHz
SqLite Version: 3.30.1
Built-in memory: 32714.8 MB
Real memory available to Lightroom: 32714.8 MB
Real memory used by Lightroom: 2568.5 MB (7.8%)
Virtual memory used by Lightroom: 2722.7 MB
GDI objects count: 668
USER objects count: 2317
Process handles count: 2106
Memory cache size: 124.1MB
Internal Camera Raw version: 12.3 [ 493 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 605MB / 16357MB (3%)
Camera Raw real memory: 608MB / 32714MB (1%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 
DirectX: NVIDIA GeForce GTX 1660 SUPER (27.21.14.5167)



Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\ryan_\Pictures\Lightroom\Lightroom Catalog-2-2.lrcat
Settings Folder: C:\Users\ryan_\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 
1) AdobeStock
2) Facebook
3) Flickr
4) Nikon Tether Plugin
5) SmugMug
6) The Fader

 

 

 

this part

 

 

Graphics Processor Info: 
DirectX: NVIDIA GeForce GTX 1660 SUPER (27.21.14.5167)

 

 

So your GPU driver, v451.67 is current. Consider reinstalling it using install type custom as to install a clean copy

 

 

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yatahaze
Explorer ,
Jul 16, 2020 Jul 16, 2020

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Just a quick update:

 

- I can't export JPEG or TIFF

- But PNG, DNG worked (and original of course).

 

I will try running sfc /scannow and we'll see....

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yatahaze
Explorer ,
Jul 16, 2020 Jul 16, 2020

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In Response To yatahaze

99% sure everything is fixed now. I fixed it by:

 

- Running sfc /scannow - which found errors

- Uninstalled Rainway

- Uninstalled VirtualBox

- Ran ccleaner clean up and registry scan

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