Lightroom Classic crashes when hitting develop mode

[Aymen342105483uzp]

the error report is below:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="13.2.0.202308091502_65b8636" clientVersion="13.2.0.202308091502_65b8636" applicationName="Adobe Lightroom Classic" applicationVersion="13.0.2" build="[202311290958-8ff975ea]" source="Windows-Client" crashType="n/a">
<time year="2023" month="12" day="12" hour="23" minute="25" second="37" timeoffset="600" timezone="AUS Eastern Daylight Time"/>
<user guid="d97bc56a-89ed-4086-9dec-d81961a06097"/>
<system platform="Windows 11 Pro" osversion="11.0" osbuild="22621" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="15977" machine="Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz" model="Intel64 Family 6 Model 142 Stepping 12" cpuCount="8" cpuType="8664" cpuFreq="2112 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Off Line" adapterCompatibility="Citrix Systems Inc." adapterRAM="" caption="Citrix Indirect Display Adapter" description="Citrix Indirect Display Adapter" driverDate="20190123000000.000000-000" driverVersion="12.40.44.247" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_5853&#38;DEV_1003&#92;1&#38;2D12BED1&#38;0&#38;03" installedDisplayDrivers=""/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics" description="Intel(R) UHD Graphics" driverDate="20200309000000.000000-000" driverVersion="26.20.100.7985" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_9B41&#38;SUBSYS_382F17AA&#38;REV_02&#92;3&#38;11583659&#38;1&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF9EE9B0F9D">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF9EE9B0F9D" symbolname="OpenAdapter12"/>
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<stackStatement index="3" address="0x00007FF9EE9BFF61" symbolname="OpenAdapter12"/>
<stackStatement index="4" address="0x00007FFA0750FBB7" symbolname="D3D12GetInterface"/>
<stackStatement index="5" address="0x00007FFA0752885D" symbolname="D3D12GetInterface"/>
<stackStatement index="6" address="0x00007FFA075201CE" symbolname="D3D12GetInterface"/>
<stackStatement index="7" address="0x000000001BE90495" symbolname="AgRedeye_load"/>
<stackStatement index="8" address="0x000000001BE8E3D0" symbolname="AgRedeye_load"/>
<stackStatement index="9" address="0x000000001BE9218F" symbolname="AgRedeye_load"/>
<stackStatement index="10" address="0x000000001BA0D151" symbolname="AgRedeye_load"/>
<stackStatement index="11" address="0x000000001BC1E0FF" symbolname="AgRedeye_load"/>
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<stackStatement index="64" address="0x0000000062C1DB81" symbolname="HandleIdleTasks"/>
<stackStatement index="65" address="0x0000000062C1D72A" symbolname="WaitMessageWhileHandlingMainThreadAction"/>
<stackStatement index="66" address="0x000000014053C3BF" symbolname="GetAppInstance"/>
<stackStatement index="67" address="0x00007FFA11560A95" symbolname="unknown"/>
<stackStatement index="68" address="0x00007FFA11593C20" symbolname="unknown"/>
<stackStatement index="69" address="0x000000014032FF8A" symbolname="gudeVersion"/>
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<stackStatement index="71" address="0x00007FFA7358AA58" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x00000000054C7290"/>
<register name="RBX" value="0x0000000000000001"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000000000008"/>
<register name="RSI" value="0x00000000075A33BC"/>
<register name="RDI" value="0x00000000075C3800"/>
<register name="RSP" value="0x000000000014C890"/>
<register name="RBP" value="0x000000000014C990"/>
<register name="RIP" value="0x00007FF9EE9B0F9D"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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[perfect_socialite16B8]

I am receiving this same error.  It started suddenly about 18 hours ago and has resulted in a total workflow stoppage.

[John R Ellis]

@perfect_socialite16B8, try updating your graphics driver by going directly to the manufacturer's web site:
https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

If that doesn't help, please copy/paste here the entire contents of the LR menu command Help > System Info -- that will let us see exactly which versions of hardware and software LR thinks you're running.

[perfect_socialite16B8]

Thank you.  I will attempt to update my Nvidia card.  I was able to resolve issue.  Somehow, I believe the first time it aborted, one of the images in the filmstrip was corrupted.  Every time I attempted to bring it up LR aborted.  I was able to remove the image from LR and it has been stable since.

[John R Ellis · Accepted solution]

"<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics" description="Intel(R) UHD Graphics" driverDate="20200309000000.000000-000" driverVersion="26.20.100.7985""

That graphics driver is 4.5 years old. LR is very sensitive to bugs in graphics drivers, so update it by going directly to Intel's web site.

[Rikk Flohr: Photography]

Additionally, this system does not meet the minimum spec for VRAM: https://helpx.adobe.com/lightroom-classic/system-requirements.html 

[Aymen342105483uzp]

Thanks mate, I have updated the graphics driver directly from Intel's website and now works perfectly.

[Aymen342105483uzp]

Thanks mate, I have updated the graphics driver directly from Intel's website and now works perfectly.

[GoldingD]

In a similar post, this was a GPU driver problem, and was solved via GPU driver update. However, that is one old GPU, might be in legacy status at INTEL  and as such, not receiving much support

https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-classic-cc-do-not-start/m-p/1...

As Adobe responded, below LrC system requirements.  Have you turned off use of GPU in preferences?

[JBedfordPhoto]

This happened to me too. Running Windows 11, 13700KF (OC'd), Nvidia 3070 (up to date drivers always), 64GB DDR5, 4K

[Katie34311576biuy]

has there been a fix for this yet? also having this issue.

[John R Ellis]

@Katie34311576biuy, please copy/paste here the entire contents of the LR menu command Help > System Info -- that will let us see exactly which versions of hardware and software LR thinks you're running.