Lightroom Classic crashes when hitting develop mode

[Aymen342105483uzp]

the error report is below:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="13.2.0.202308091502_65b8636" clientVersion="13.2.0.202308091502_65b8636" applicationName="Adobe Lightroom Classic" applicationVersion="13.0.2" build="[202311290958-8ff975ea]" source="Windows-Client" crashType="n/a">
<time year="2023" month="12" day="12" hour="23" minute="25" second="37" timeoffset="600" timezone="AUS Eastern Daylight Time"/>
<user guid="d97bc56a-89ed-4086-9dec-d81961a06097"/>
<system platform="Windows 11 Pro" osversion="11.0" osbuild="22621" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="15977" machine="Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz" model="Intel64 Family 6 Model 142 Stepping 12" cpuCount="8" cpuType="8664" cpuFreq="2112 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Off Line" adapterCompatibility="Citrix Systems Inc." adapterRAM="" caption="Citrix Indirect Display Adapter" description="Citrix Indirect Display Adapter" driverDate="20190123000000.000000-000" driverVersion="12.40.44.247" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_5853&#38;DEV_1003&#92;1&#38;2D12BED1&#38;0&#38;03" installedDisplayDrivers=""/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics" description="Intel(R) UHD Graphics" driverDate="20200309000000.000000-000" driverVersion="26.20.100.7985" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_9B41&#38;SUBSYS_382F17AA&#38;REV_02&#92;3&#38;11583659&#38;1&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF9EE9B0F9D">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF9EE9B0F9D" symbolname="OpenAdapter12"/>
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<stackStatement index="3" address="0x00007FF9EE9BFF61" symbolname="OpenAdapter12"/>
<stackStatement index="4" address="0x00007FFA0750FBB7" symbolname="D3D12GetInterface"/>
<stackStatement index="5" address="0x00007FFA0752885D" symbolname="D3D12GetInterface"/>
<stackStatement index="6" address="0x00007FFA075201CE" symbolname="D3D12GetInterface"/>
<stackStatement index="7" address="0x000000001BE90495" symbolname="AgRedeye_load"/>
<stackStatement index="8" address="0x000000001BE8E3D0" symbolname="AgRedeye_load"/>
<stackStatement index="9" address="0x000000001BE9218F" symbolname="AgRedeye_load"/>
<stackStatement index="10" address="0x000000001BA0D151" symbolname="AgRedeye_load"/>
<stackStatement index="11" address="0x000000001BC1E0FF" symbolname="AgRedeye_load"/>
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<stackStatement index="64" address="0x0000000062C1DB81" symbolname="HandleIdleTasks"/>
<stackStatement index="65" address="0x0000000062C1D72A" symbolname="WaitMessageWhileHandlingMainThreadAction"/>
<stackStatement index="66" address="0x000000014053C3BF" symbolname="GetAppInstance"/>
<stackStatement index="67" address="0x00007FFA11560A95" symbolname="unknown"/>
<stackStatement index="68" address="0x00007FFA11593C20" symbolname="unknown"/>
<stackStatement index="69" address="0x000000014032FF8A" symbolname="gudeVersion"/>
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<stackStatement index="71" address="0x00007FFA7358AA58" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x00000000054C7290"/>
<register name="RBX" value="0x0000000000000001"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000000000008"/>
<register name="RSI" value="0x00000000075A33BC"/>
<register name="RDI" value="0x00000000075C3800"/>
<register name="RSP" value="0x000000000014C890"/>
<register name="RBP" value="0x000000000014C990"/>
<register name="RIP" value="0x00007FF9EE9B0F9D"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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[perfect_socialite16B8]

I am receiving this same error.  It started suddenly about 18 hours ago and has resulted in a total workflow stoppage.

[johnrellis]

@perfect_socialite16B8, try updating your graphics driver by going directly to the manufacturer's web site:
https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

If that doesn't help, please copy/paste here the entire contents of the LR menu command Help > System Info -- that will let us see exactly which versions of hardware and software LR thinks you're running.

[perfect_socialite16B8]

Thank you.  I will attempt to update my Nvidia card.  I was able to resolve issue.  Somehow, I believe the first time it aborted, one of the images in the filmstrip was corrupted.  Every time I attempted to bring it up LR aborted.  I was able to remove the image from LR and it has been stable since.

[johnrellis · Accepted solution]

"<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics" description="Intel(R) UHD Graphics" driverDate="20200309000000.000000-000" driverVersion="26.20.100.7985""

That graphics driver is 4.5 years old. LR is very sensitive to bugs in graphics drivers, so update it by going directly to Intel's web site.

[Rikk Flohr: Photography]

Additionally, this system does not meet the minimum spec for VRAM: https://helpx.adobe.com/lightroom-classic/system-requirements.html 

[Aymen342105483uzp]

Thanks mate, I have updated the graphics driver directly from Intel's website and now works perfectly.

[Aymen342105483uzp]

Thanks mate, I have updated the graphics driver directly from Intel's website and now works perfectly.

[GoldingD]

In a similar post, this was a GPU driver problem, and was solved via GPU driver update. However, that is one old GPU, might be in legacy status at INTEL  and as such, not receiving much support

https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-classic-cc-do-not-start/m-p/1...

As Adobe responded, below LrC system requirements.  Have you turned off use of GPU in preferences?

[JBedfordPhoto]

This happened to me too. Running Windows 11, 13700KF (OC'd), Nvidia 3070 (up to date drivers always), 64GB DDR5, 4K

[Katie34311576biuy]

has there been a fix for this yet? also having this issue.

[johnrellis]

@Katie34311576biuy, please copy/paste here the entire contents of the LR menu command Help > System Info -- that will let us see exactly which versions of hardware and software LR thinks you're running.

[Luma_Mohacsi5400]

can you help me?  i've been dead in the water for the last week:

Lightroom version: 6.14 [ 1149743 ]
License: Perpetual
Language setting: en-US
Operating system: Mac OS 10
Version: 10.16.0 [24F74]
Application architecture: x64
Logical processor count: 12
Processor speed: 2.2 GHz
Built-in memory: 16,384.0 MB
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 1,267.1 MB (7.7%)
Virtual memory used by Lightroom: 33,927.7 MB
Memory cache size: 617.1MB / 3,864.7MB (16.0%)
Maximum thread count used by Camera Raw: 7
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 500MB / 8191MB (6%)
Displays: 1) 3360x2100

Graphics Processor Info:
AMD Radeon Pro 555X OpenGL Engine

Check OpenGL support: Passed
Vendor: ATI Technologies Inc.
Version: 4.1 ATI-7.0.3
Renderer: AMD Radeon Pro 555X OpenGL Engine
LanguageVersion: 4.10

Application folder: /Applications/Adobe Lightroom
Library Path: /Users/lumamohacsi/Pictures/Lightroom/Lightroom Catalog.lrcat
Settings Folder: /Users/lumamohacsi/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) Aperture/iPhoto Importer Plug-in
2) Canon Tether Plugin
3) Facebook
4) Flickr
5) Leica Tether Plugin
6) Nikon Tether Plugin

Config.lua flags: None

AudioDeviceIOBlockSize: 512
AudioDeviceName: Luma’s AirPods
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: Uninitialized
CoreImage: true
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon Pro 555X OpenGL Engine
GL_SHADING_LANGUAGE_VERSION: 1.20
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 2.1 ATI-7.0.3
OGLEnabled: true
GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_blend_equation_separate GL_ATI_blend_weighted_minmax GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGI_color_matrix GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod

[johnrellis]

@Luma_Mohacsi5400: "can you help me?  i've been dead in the water for the last week:

Lightroom version: 6.14 [ 1149743 ]

Operating system: Mac OS 10
Version: 10.16.0 [24F74]

AMD Radeon Pro 555X OpenGL Engine"

Please provide details about the specific symptoms you're experiencing. If you see an error message, please include a full-resolution screenshot (not a phone pic) of the entire LR window including the error.

Unfortunately, you're on an 8-year-old version of LR and a 7-year-old graphics processor.  The reported version of Mac OS is curious -- 10.16 was the designation of the beta version of what became Mac OS Big Sure (11.0).  But "24F74" is the designation for Mac OS 15.5.  When you click the Apple menu in the upper-left corner, what version of Mac OS is displayed?