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walkerm91152246
Participant
March 24, 2024
Answered

Lightroom Classic crashes when I attempt AI denoise

  • March 24, 2024
  • 3 replies
  • 1034 views

Release: Lightroom Classic Release 13.2

Platform: Dell Precision 5760

OS: Windows 10 Pro Version 10.0.19045

Lightroom Classic crashes every time I click the Denoise... button to attempt an AI denoise. It does this whether the image is a JPEG or DNG.

 

The crash occurs about a second after the "Loading Enhance Data" dialog box appears.

 

Correct answer GoldingD

 

Graphics Processor Info:
DirectX: NVIDIA RTX A3000 Laptop GPU (31.0.15.4609)
Init State: GPU for Display supported by default with image processing and export supported in the custom mode
User Preference: Auto

 

Your GPU driver v546.09 appears to be old. I think the current is v551.86

https://www.nvidia.com/download/driverResults.aspx/223432/en-us/

Check for that and see if that helps

(probably via NVIDIA GeForce Experience app)

 

 

 

3 replies

D Fosse
Community Expert
D FosseCommunity Expert
Community Expert
March 25, 2024
quote

Lightroom Classic crashes every time I click the Denoise... button to attempt an AI denoise. It does this whether the image is a JPEG or DNG.

 

The crash occurs about a second after the "Loading Enhance Data" dialog box appears.

 


By @walkerm91152246

 

Denoise doesn't support and doesn't work with any kind of RGB-encoded data, including jpegs.

 

It only works with raw files directly from a camera sensor. It has to be single channel Bayer or x-trans data.

 

The Enhance dialog should still come up for jpegs, but Denoise grayed out with a notification about unsupported file type.

    W
    walkerm91152246Author
    Participant
    March 25, 2024

    Not true!!! I upgraded my GPU driver as advised by GoldingD and it works perfectly!

    W
    walkerm91152246Author
    Participant
    March 25, 2024

    I take that back - I was testing with DNG file. It is grayed out with jpeg. That's good with me.

    GoldingD
    GoldingDCorrect answer
    Legend
    March 25, 2024

     

    Graphics Processor Info:
DirectX: NVIDIA RTX A3000 Laptop GPU (31.0.15.4609)
Init State: GPU for Display supported by default with image processing and export supported in the custom mode
User Preference: Auto

     

    Your GPU driver v546.09 appears to be old. I think the current is v551.86

    https://www.nvidia.com/download/driverResults.aspx/223432/en-us/

    Check for that and see if that helps

    (probably via NVIDIA GeForce Experience app)

     

     

     

      M
      MattWalshPhoto
      Participant
      May 3, 2025

      Good day @GoldingD 

       

      Please find attached my System Info and Crash Report:

       

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      I am experiencing the same problem here, can you assist?

      GoldingD
      GoldingD
      Legend
      March 24, 2024

      Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post.

      W
      walkerm91152246Author
      Participant
      March 25, 2024

      Lightroom Classic version: 13.2 [ 202402141005-bf1aeb84 ]
      License: Creative Cloud
      Language setting: en
      Operating system: Windows 10 - Business Edition
      Version: 10.0.19045
      Application architecture: x64
      System architecture: x64
      Logical processor count: 16
      Processor speed: 2.4GHz
      SqLite Version: 3.36.0
      CPU Utilisation: 6.0%
      Built-in memory: 32495.1 MB
      Dedicated GPU memory used by Lightroom: 35.7MB / 6005.0MB (0%)
      Real memory available to Lightroom: 32495.1 MB
      Real memory used by Lightroom: 870.5 MB (2.6%)
      Virtual memory used by Lightroom: 970.1 MB
      GDI objects count: 768
      USER objects count: 3228
      Process handles count: 2326
      Memory cache size: 62.1MB
      Internal Camera Raw version: 16.2 [ 1763 ]
      Maximum thread count used by Camera Raw: 5
      Camera Raw SIMD optimization: SSE2,AVX,AVX2
      Camera Raw virtual memory: 36MB / 16247MB (0%)
      Camera Raw real memory: 36MB / 32495MB (0%)

      Cache1:
      Final1- RAM:13.0MB, VRAM:0.0MB, 0001.JPG
      NT- RAM:13.0MB, VRAM:0.0MB, Combined:13.0MB

      Cache2:
      T- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB

      Cache3:
      m:62.1MB, n:22.4MB

      U-main: 91.0MB

      System DPI setting: 120 DPI
      Desktop composition enabled: Yes
      Standard Preview Size: 1440 pixels
      Displays: 1) 1920x1200
      Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

      Graphics Processor Info:
      DirectX: NVIDIA RTX A3000 Laptop GPU (31.0.15.4609)
      Init State: GPU for Display supported by default with image processing and export supported in the custom mode
      User Preference: Auto

      Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
      Library Path: C:\Users\walke\Pictures\Lightroom\Catalogs\BVI.lrcat
      Settings Folder: C:\Users\walke\AppData\Roaming\Adobe\Lightroom

      Installed Plugins:
      1) AdobeStock
      2) Flickr
      3) Nikon Tether Plugin

      Config.lua flags: None

      Adapter #1: Vendor : 10de
          Device : 24b8
          Subsystem : a5e1028
          Revision : a1
          Video Memory : 6005
      Adapter #2: Vendor : 8086
          Device : 9a60
          Subsystem : a5e1028
          Revision : 1
          Video Memory : 80
      Adapter #3: Vendor : 1414
          Device : 8c
          Subsystem : 0
          Revision : 0
          Video Memory : 0
      AudioDeviceIOBlockSize: 1024
      AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (Intel® Smart Sound Technology for MIPI SoundWire® Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
      AudioDeviceNumberOfChannels: 2
      AudioDeviceSampleRate: 48000
      Build: LR5x120
      Direct2DEnabled: false
      GL_ACCUM_ALPHA_BITS: 16
      GL_ACCUM_BLUE_BITS: 16
      GL_ACCUM_GREEN_BITS: 16
      GL_ACCUM_RED_BITS: 16
      GL_ALPHA_BITS: 0
      GL_BLUE_BITS: 8
      GL_DEPTH_BITS: 24
      GL_GREEN_BITS: 8
      GL_MAX_3D_TEXTURE_SIZE: 16384
      GL_MAX_TEXTURE_SIZE: 32768
      GL_MAX_TEXTURE_UNITS: 4
      GL_MAX_VIEWPORT_DIMS: 32768,32768
      GL_RED_BITS: 8
      GL_RENDERER: NVIDIA RTX A3000 Laptop GPU/PCIe/SSE2
      GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
      GL_STENCIL_BITS: 8
      GL_VENDOR: NVIDIA Corporation
      GL_VERSION: 4.6.0 NVIDIA 546.09
      GPUDeviceEnabled: false
      OGLEnabled: true
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