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Thomas002
Known Participant
August 17, 2024
Answered

Lightroom Classic Crashing Repeatedly

  • August 17, 2024
  • 4 replies
  • 10477 views

I'm using the latest version of Lightroom Classic and up-to-date Windows 11 Business (23H2), with all drivers up to date and 40GB of RAM. Despite this, Lightroom has become completely unusable after the last few updates.

 

The program crashes every single time it tries to detect something, such as when detecting skies or people. This happens even when I simply hover over filters or use the masking tool, making it impossible to work with.

 

I've submitted countless crash reports, including my email address, but I've received no response from Adobe. This is extremely frustrating, especially for a paid product that I rely on for my work.

I've attached both the crash report and system report as text files to this post. 

 

Regards

    Correct answer GoldingD
    Library Path: C:\Users\ThomasCThomsen\OneDrive - Garuda A S\Pictures\Lightroom\Lightroom Catalog-v13-3.lrcat

    Mixing LrC and OneDrive can be problematic. Use of the Windows System Folder (actually a Library) named Pictures is the normal location for most peoples LrC catalog. But it can be problematic when you have a MS account and as such MS OneDrive gets involved. This can also get fouled up in the Documents folder (Library), and the Desktop Library

     

     

    1. Bring up Windows File Explorer
    2. Create a folder that OneDrive will not (hopefully) get involved with. Name it whatever you want, MyPhotos, Lightroom, RubberDucky (anything other than Pictures).
    3. Copy your catalog to that folder.
    4. Double click on that catalog
    5. Repair the resultant missing folders/photos
    6. See if that catalog works better

     

     

    some links

     

    Fixing missng folder/photos

     

    Some LrC community Discussions around OneDrive

     

    A MS document on altering what gets sync to OneDrive

     

    4 replies

    louisd79464044
    louisd79464044
    Inspiring
    March 23, 2025

    Again this problem comes up and even more severe than before. I have the latest version of LRc (14.2) and since the last update it even crashes frequently at starting up. Whenever it starts it crashes after minutes without saving history. There is no link with Onedrive and when I look in the log a memory management prolem seems to occur, although the memory use is less than 10%. 

    Others having the same problem?

      Ian Lyons
      Community Expert
      Ian LyonsCommunity Expert
      Community Expert
      March 23, 2025

      You have added your post to a thread that dates back to August 2024 (LrC 13.x), and has been marked as having the correct solutiion. Therefore, your issue is very unlikely to be related. I recommend that you start a new thread. In that thread you should provided a description os what is happening and what measures you've already taken to try fix. You should also include a copy of the LrC System Info report. This can be obtained from the Help > System Info menu item.

       

      T
      Thomas002Author
      Known Participant
      August 17, 2024

      Thanks all / ive tried to install a beta driver of my nvidia graphic card and it seems to solve the problem.

      GoldingD
      GoldingDCorrect answer
      Legend
      August 17, 2024
      Library Path: C:\Users\ThomasCThomsen\OneDrive - Garuda A S\Pictures\Lightroom\Lightroom Catalog-v13-3.lrcat

      Mixing LrC and OneDrive can be problematic. Use of the Windows System Folder (actually a Library) named Pictures is the normal location for most peoples LrC catalog. But it can be problematic when you have a MS account and as such MS OneDrive gets involved. This can also get fouled up in the Documents folder (Library), and the Desktop Library

       

       

      1. Bring up Windows File Explorer
      2. Create a folder that OneDrive will not (hopefully) get involved with. Name it whatever you want, MyPhotos, Lightroom, RubberDucky (anything other than Pictures).
      3. Copy your catalog to that folder.
      4. Double click on that catalog
      5. Repair the resultant missing folders/photos
      6. See if that catalog works better

       

       

      some links

       

      Fixing missng folder/photos

       

      Some LrC community Discussions around OneDrive

       

      A MS document on altering what gets sync to OneDrive

       

        AxelMatt
        Community Expert
        AxelMattCommunity Expert
        Community Expert
        August 17, 2024
        quote

        I'm using the latest version of Lightroom Classic and up-to-date Windows 11 Business (23H2)...


        By @Thomas002

         

        As I see in the System Info you don't use the recent version of Lightroom. It's 13.5 and you have installed 13.4. Do you have tried to update?

        According to the crash report there seems to be a problem with the graphics card. Try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

        https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

         

        If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the link below.

        Troubleshoot GPU issues | Lightroom Classic (adobe.com)

         

        You have buldin a CPU with an internal grpahic processor, try to disabling the processor internal graphic card.

        To disable the lesser of the two cards, use the Device Manager on Windows. In the Device Manager, right-click the card's name and choose Disable.

         

         

         

         

        My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
          brucekorb
          brucekorb
          Inspiring
          September 7, 2024

          Maybe he wasn't, but I am. 13.5.1 with Camera Raw 16.5. Just updated. Crashes all the time. It has become unusable. In fact, I'd like my subscription extended for 2 weeks for every week it remains unusable. One week so far. Thanks.

            brucekorb
            brucekorb
            Inspiring
            September 7, 2024

            So, Adobe, please go ask Apple for the uploaded crash dumps. I've sent a bunch already.

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