Lightroom Classic does not recognize my Canon EOS 5D Mark IV for tethered shooting for my user

[lawero]

I’m encountering a strange issue with Lightroom Classic (latest version): it doesn’t recognize my Canon EOS 5D Mark IV for tethered shooting when connected to my Mac on my main user account (which is an admin account).

Here are the details:

• Tethered shooting works perfectly on other user accounts created on the same Mac for testing purposes.
• Canon EOS Utility and other software recognize the camera without any issues on my main account.
• I was running macOS Sonoma and recently upgraded to macOS Sequoia, hoping it would fix the issue, but it didn’t.
• The camera firmware is updated to the latest version.
• Lightroom Classic has full disk access permissions
• I have tried uninstalling Lightroom Classic and removing all preferences.

This issue seems isolated to my specific macOS user account.

Has anyone else experienced similar problems with tethered shooting? Any suggestions on what might be causing this or how to fix it?

Thanks in advance!

[Sameer K · Accepted solution]

Hey, @lawero. Welcome to the Lightroom Classic Community. I'll help you figure this out. Please share the system info from Lightroom Classic from Help > System info > Copy and paste into a text document > Upload and attach here.

For tethering to work properly with the Canon EOS 5D MK IV, you must keep an SD Card in the camera.

Check the camera's permissions in the Privacy & Security section in macOS, revoke any previously granted permissions, and see if that helps. 

Also, as a test, keep any other apps that interact with the Camera while Lightroom tries to access it and check if that helps. Other user accounts may also not have any other apps interacting with the Camera. 

Let me know how it goes.

Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

[lawero]

They were the permissions related to access to external disks. For some unknown reason, they had been removed, even though they were present the day before.