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Participant
September 19, 2021
Question

Lightroom Classic error with video import or playback since 10.1

  • September 19, 2021
  • 1 reply
  • 558 views

I use Lightroom to organize my photos and videos from my DSLR and iPhones and modify and export my photos. 

 

I recently updated Lightroom Classic to 10.4. I'm not sure what version I had been using previously, but it had probably been a year or more since I last updated. After updating, I realized I could no longer import any videos into my catalog. In fact, I discovered I could not play any videos at all that were already in my catalog. Ocassionaly, I would get an error such as "There was an error working with video" or "Video System Error: Unknown message: nextFrame". 

 

I hunted for any hints of how to fix this, including purging my dynamiclinkmanager, dynamiclinkmediaserver folders and my video caches (in-program and manually). I restarted my computer and Lightroom Classics 10.4 multiple times, and tried a fresh reinstall of Lightroom. I tried to eliminate any plug-ins or modifications at all. I tried using a new a catalog. I tried uninstalling and stopping any other programs that I thought might have an effect on the video. 

 

Finally, the only thing I could get to work is downgrading to version 10.0 (trying each step on the way down). I have no idea what was introduced in 10.1 (and beyond) that is not compatible with my PC running Windows 10 (up to date) with modern components (Nvidia 3080). This is adequate as a temporary fix to this problem because I can at least continue to import and organize my photo and video library, and continue to use Lightroom for photo processing and export. But it means I likely cannot use any new features introduced after this point. 

 

Please let me know if there is something else I should try. Thanks. 

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1 reply

Rikk Flohr_Photography
Community Manager
October 26, 2021

Greetings,

 

The Max 2021 Photography products updates have been released and include possible remedies for this topic.  The updates will be rolling out worldwide, October 26 and 27, 2021. If you do not see the updates in your Creative Cloud Desktop app, you can refresh the apps to see if the updates are available in your region.  The keyboard shortcut to refresh is [Cmd/Ctrl] + [Opt/Alt] + [ R ]. 

 

Note: iOS and Android updates may take up to a week to appear in your App Store.

 

Let us know if you still see the issue in Lr Classic 11.0

 

Thank you for your patience.

Rikk Flohr: Adobe Photography Org
Participant
December 13, 2023

Rikk
12/12/2023 I am having the same issue.
I am running a brand new macbook pro 16inch 2023 chip Apple M2 Max with Ventura 13.6.2.  This was happening on my previous mac but it did not give an error message.  Now it is providing this error message:  "Video System Error: Unknown message: develop_settings"
I can see the video thumbnail in the bottom row of thumbnails but if you click on them it doesn't show them in the main window and the video does not play.

I can bring the computer along to the next user group meeting if you want to see.

Lia