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P: - crashing within minutes of opening application

Community Beginner ,
Nov 07, 2021 Nov 07, 2021

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Lightroom Classic v11 is crashing over and over within minutes of start up. I originally had LRc isntalled on a standalone SSD but when I began having issues I uninstalled and re-installed LRc onto the C drive and turned off GPU assistance in hopes it would help.

I selected to send error/crash reports automatically yesterday so I have not sent one personally as of today, although its happened about 5-6 times in the last hour. This issue only seems to be LRc since Bridge and Photoshop are working fine with no issues (bridge and photoshop are on a standalone SSD as well).

 

this is also on a clean install of windows 10 pro

 

below is my system settings I copied right before this last crash:

 

Lightroom Classic version: 11.0 [ 202110120910-0bccc70d ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19043
Application architecture: x64
System architecture: x64
Logical processor count: 24
Processor speed: 3.6GHz
SqLite Version: 3.36.0
Built-in memory: 65448.6 MB
Real memory available to Lightroom: 65448.6 MB
Real memory used by Lightroom: 2041.1 MB (3.1%)
Virtual memory used by Lightroom: 3324.2 MB
GDI objects count: 798
USER objects count: 1985
Process handles count: 2538
Memory cache size: 15.0MB
Internal Camera Raw version: 14.0 [ 950 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 936MB / 32724MB (2%)
Camera Raw real memory: 1024MB / 65448MB (1%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080, 2) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce RTX 2080 Ti (30.0.14.9649)



Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: E:\11.7.21  Sports  Baseball  Dirt Dogs vs Mystics\Catalog  Dirt Dogs vs Mystics\Catalog  Dirt Dogs vs Mystics.lrcat
Settings Folder: C:\Users\Franc\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 1e07
Subsystem : 24833842
Revision : a1
Video Memory : 11049
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (YU4 by Kanto Stereo)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: LR5x38
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: NVIDIA GeForce RTX 2080 Ti/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 496.49
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_polygon_offset_clamp GL_ARB_post_depth_coverage GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_sample_locations GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_ballot GL_ARB_shader_bit_encoding GL_ARB_shader_clock GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shader_viewport_layer_array GL_ARB_shading_language_420pack GL_ARB_shading_language_include GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_sparse_buffer GL_ARB_sparse_texture GL_ARB_sparse_texture2 GL_ARB_sparse_texture_clamp GL_ARB_spirv_extensions GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_filter_anisotropic GL_ARB_texture_filter_minmax GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_float GL_ATI_texture_mirror_once GL_S3_s3tc GL_EXT_texture_env_add GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_Cg_shader GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_multiview_texture_multisample GL_EXT_multiview_timer_query GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_post_depth_coverage GL_EXT_provoking_vertex GL_EXT_raster_multisample GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_shader_objects GL_EXT_separate_specular_color GL_EXT_shader_image_load_formatted GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_sparse_texture2 GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_filter_minmax GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_shadow_lod GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_R8 GL_EXT_texture_sRGB_decode GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback2 GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_EXT_window_rectangles GL_EXT_import_sync_object GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat GL_KHR_context_flush_control GL_KHR_debug GL_EXT_memory_object GL_EXT_memory_object_win32 GL_NV_memory_object_sparse GL_EXT_win32_keyed_mutex GL_KHR_parallel_shader_compile GL_KHR_no_error GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_EXT_semaphore GL_EXT_semaphore_win32 GL_NV_timeline_semaphore GL_KHR_shader_subgroup GL_KTX_buffer_region GL_NV_alpha_to_coverage_dither_control GL_NV_bindless_multi_draw_indirect GL_NV_bindless_multi_draw_indirect_count GL_NV_bindless_texture GL_NV_blend_equation_advanced GL_NV_blend_equation_advanced_coherent GL_NVX_blend_equation_advanced_multi_draw_buffers GL_NV_blend_minmax_factor GL_NV_blend_square GL_NV_clip_space_w_scaling GL_NV_command_list GL_NV_compute_program5 GL_NV_compute_shader_derivatives GL_NV_conditional_render GL_NV_conservative_raster GL_NV_conservative_raster_dilate GL_NV_conservative_raster_pre_snap GL_NV_conservative_raster_pre_snap_triangles GL_NV_conservative_raster_underestimation GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_depth_clamp GL_NV_draw_texture GL_NV_draw_vulkan_image GL_NV_ES1_1_compatibility GL_NV_ES3_1_compatibility GL_NV_explicit_multisample GL_NV_feature_query GL_NV_fence GL_NV_fill_rectangle GL_NV_float_buffer GL_NV_fog_distance GL_NV_fragment_coverage_to_color GL_NV_fragment_program GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_fragment_shader_barycentric GL_NV_fragment_shader_interlock GL_NV_framebuffer_mixed_samples GL_NV_framebuffer_multisample_coverage GL_NV_geometry_shader4 GL_NV_geometry_shader_passthrough GL_NV_gpu_program4 GL_NV_internalformat_sample_query GL_NV_gpu_program4_1 GL_NV_gpu_program5 GL_NV_gpu_program5_mem_extended GL_NV_gpu_program_fp64 GL_NV_gpu_shader5 GL_NV_half_float GL_NV_light_max_exponent GL_NV_memory_attachment GL_NV_mesh_shader GL_NV_multisample_coverage GL_NV_multisample_filter_hint GL_NV_occlusion_query GL_NV_packed_depth_stencil GL_NV_parameter_buffer_object GL_NV_parameter_buffer_object2 GL_NV_path_rendering GL_NV_path_rendering_shared_edge GL_NV_pixel_data_range GL_NV_point_sprite GL_NV_primitive_restart GL_NV_query_resource GL_NV_query_resource_tag GL_NV_register_combiners GL_NV_register_combiners2 GL_NV_representative_fragment_test GL_NV_sample_locations GL_NV_sample_mask_override_coverage GL_NV_scissor_exclusive GL_NV_shader_atomic_counters GL_NV_shader_atomic_float GL_NV_shader_atomic_float64 GL_NV_shader_atomic_fp16_vector GL_NV_shader_atomic_int64 GL_NV_shader_buffer_load GL_NV_shader_storage_buffer_object GL_NV_shader_subgroup_partitioned GL_NV_shader_texture_footprint GL_NV_shading_rate_image GL_NV_stereo_view_rendering GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_texture_compression_vtc GL_NV_texture_env_combine4 GL_NV_texture_multisample GL_NV_texture_rectangle GL_NV_texture_rectangle_compressed GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_transform_feedback GL_NV_transform_feedback2 GL_NV_uniform_buffer_unified_memory GL_NV_vertex_array_range GL_NV_vertex_array_range2 GL_NV_vertex_attrib_integer_64bit GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_NV_viewport_array2 GL_NV_viewport_swizzle GL_NVX_conditional_render GL_NVX_linked_gpu_multicast GL_NV_gpu_multicast GL_NVX_gpu_multicast2 GL_NVX_progress_fence GL_NVX_gpu_memory_info GL_NVX_multigpu_info GL_NVX_nvenc_interop GL_NV_shader_thread_group GL_NV_shader_thread_shuffle GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_OVR_multiview GL_OVR_multiview2 GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control

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Adobe Employee , Nov 10, 2021 Nov 10, 2021

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Community Beginner ,
Nov 07, 2021 Nov 07, 2021

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LRc is crasshing every time I open it. Last weekend I started using my windows pc for edits and im having issues. 

At first , LRc was installed on a standalone Adobe Apps SSD. I started to have issues with light room crashing on friday. below are things I tried in order:

- reset prefrences

- uninstalled from SSD and re-installed on my C drive. 

- turned off GPU assist (also made sure my graphics drivers are up to date). 

- reset prefrences again. 

- created other catalogs, validated integraty of catalogs and opened up older catalofs from a few weeks ago. 

 

all things I have tried have led to crashes within minutes of opening LRc. 

Yesterday I submited crash reports and got tired of the pop up dialog so i set it to automatically send reports. today I am having the same issue with LRc and in time span of about an hour it crashed about 5-7 times. 

 

This is only an issue i am having on LRc. I was on Bridge and Photoshop for hours prior to LRc with no issues. 

 

system info:

Lightroom Classic version: 11.0 [ 202110120910-0bccc70d ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19043
Application architecture: x64
System architecture: x64
Logical processor count: 24
Processor speed: 3.6GHz
SqLite Version: 3.36.0
Built-in memory: 65448.6 MB
Real memory available to Lightroom: 65448.6 MB
Real memory used by Lightroom: 2041.1 MB (3.1%)
Virtual memory used by Lightroom: 3324.2 MB
GDI objects count: 798
USER objects count: 1985
Process handles count: 2538
Memory cache size: 15.0MB
Internal Camera Raw version: 14.0 [ 950 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 936MB / 32724MB (2%)
Camera Raw real memory: 1024MB / 65448MB (1%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080, 2) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce RTX 2080 Ti (30.0.14.9649)



Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: E:\11.7.21  Sports  Baseball  Dirt Dogs vs Mystics\Catalog  Dirt Dogs vs Mystics\Catalog  Dirt Dogs vs Mystics.lrcat
Settings Folder: C:\Users\Franc\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 1e07
Subsystem : 24833842
Revision : a1
Video Memory : 11049
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (YU4 by Kanto Stereo)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: LR5x38
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: NVIDIA GeForce RTX 2080 Ti/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 496.49
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters 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Community Beginner ,
Nov 07, 2021 Nov 07, 2021

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Hello, 

Bringing an old thread of mine back.. any help would be greatly appreciated.

In May 2021 I upgraded my pc from an Intel i7 7900k to an AMD 7900x.

Recently came back to photography so knowing the issues I had in May I installed a fresh verseion windows 10 pro on 10/31/21 (last week).
I have a dedicated Adobe SSD for apps and files where Lightroom Classic v11 was working fine for 5 days , no issues, moderate/heavy use running 100+ GB of CR3 and DNG files through it.
Saturday 11/6 I started to get the same crashes I was back in may and send Multiple crash reports.
Today I uninstalled Lightroom classic and reinstalled it on my C drive. I reset my preferences. Turned off GPU support. Purged Cache (Cache Limit is 75GB). Validated catalog integrity. Created new Catalogs. Opened catalogs from earlier weeks. I got the same issues where Lightroom classic crashes about 5 minutes into it or sooner.
I make a new catalog for each project. I have also tired to keep my project folder (raw, dng, catalog files) in the C drive and also makes no difference.

I only seem to have this issue on Lightroom Classic as I have been using photoshop, bridge and lightroom with no crashes.
I have tried Lightroom classic v10 , v10.2 & v11 and all crash the same way. v10 & v10.2 crash and wont let me reopen the catalog. says it is still in use although lightroom is closed.

 

Really hope that someone has had similar issues and has found a fix.
Below is the most recent crash report that I submitted along with my system info:


[CRASH REPORT]

<thread index="0">
<stackStatement index="0" address="0x00007FF8EACE14D3" symbolname="memcpy"/>
<stackStatement index="1" address="0x00000000249FECBF" symbolname="zip_source_win32handle_create"/>
<stackStatement index="2" address="0x00000000243F373E" symbolname="zip_stat_index"/>
<stackStatement index="3" address="0x0000000023FF6ED7" symbolname="AgRedeye_load"/>
<stackStatement index="4" address="0x0000000023A1B583" symbolname="CreateObject"/>
<stackStatement index="5" address="0x0000000023EAABC9" symbolname="AgRedeye_load"/>
<stackStatement index="6" address="0x0000000023EAAAC8" symbolname="AgRedeye_load"/>
<stackStatement index="7" address="0x0000000023A1A12D" symbolname="CreateObject"/>
<stackStatement index="8" address="0x00007FF909A21BB2" symbolname="configthreadlocale"/>
<stackStatement index="9" address="0x00007FF90A457034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="10" address="0x00007FF90BB62651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0xFFFFFFFFFFFFFFF4"/>
<register name="RBX" value="0x0000000135300560"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x000000013530056C"/>
<register name="RSI" value="0xFFFFFFFFFFFFFFF4"/>
<register name="RDI" value="0x0000000135301500"/>
<register name="RSP" value="0x00000002FFEAEAB8"/>
<register name="RBP" value="0x00000002FFEAEB00"/>
<register name="RIP" value="0x00007FF8EACE14D3"/>
<register name="EFL" value="0x0000000000010283"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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[SYSTEM INFO]

Lightroom Classic version: 11.0 [ 202110120910-0bccc70d ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19043
Application architecture: x64
System architecture: x64
Logical processor count: 24
Processor speed: 3.6GHz
SqLite Version: 3.36.0
Built-in memory: 65448.6 MB
Real memory available to Lightroom: 65448.6 MB
Real memory used by Lightroom: 2041.1 MB (3.1%)
Virtual memory used by Lightroom: 3324.2 MB
GDI objects count: 798
USER objects count: 1985
Process handles count: 2538
Memory cache size: 15.0MB
Internal Camera Raw version: 14.0 [ 950 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 936MB / 32724MB (2%)
Camera Raw real memory: 1024MB / 65448MB (1%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080, 2) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce RTX 2080 Ti (30.0.14.9649)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: E:\11.7.21  Sports  Baseball  Dirt Dogs vs Mystics\Catalog  Dirt Dogs vs Mystics\Catalog  Dirt Dogs vs Mystics.lrcat
Settings Folder: C:\Users\Franc\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 1e07
Subsystem : 24833842
Revision : a1
Video Memory : 11049

Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (YU4 by Kanto Stereo)#{comment}DVAAU-4201250: Open the audio hardware preferences page.

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 44100

Build: LR5x38

Direct2DEnabled: false

GL_ACCUM_ALPHA_BITS: 16

GL_ACCUM_BLUE_BITS: 16

GL_ACCUM_GREEN_BITS: 16

GL_ACCUM_RED_BITS: 16

GL_ALPHA_BITS: 0

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_SIZE: 32768

GL_MAX_TEXTURE_UNITS: 4

GL_MAX_VIEWPORT_DIMS: 32768,32768

GL_RED_BITS: 8

GL_RENDERER: NVIDIA GeForce RTX 2080 Ti/PCIe/SSE2

GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA

GL_STENCIL_BITS: 8

GL_VENDOR: NVIDIA Corporation

GL_VERSION: 4.6.0 NVIDIA 496.49

GPUDeviceEnabled: false

OGLEnabled: true

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GL_NV_sample_mask_override_coverage GL_NV_scissor_exclusive GL_NV_shader_atomic_counters GL_NV_shader_atomic_float GL_NV_shader_atomic_float64 GL_NV_shader_atomic_fp16_vector GL_NV_shader_atomic_int64 GL_NV_shader_buffer_load GL_NV_shader_storage_buffer_object GL_NV_shader_subgroup_partitioned GL_NV_shader_texture_footprint GL_NV_shading_rate_image GL_NV_stereo_view_rendering GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_texture_compression_vtc GL_NV_texture_env_combine4 GL_NV_texture_multisample GL_NV_texture_rectangle GL_NV_texture_rectangle_compressed GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_transform_feedback GL_NV_transform_feedback2 GL_NV_uniform_buffer_unified_memory GL_NV_vertex_array_range GL_NV_vertex_array_range2 GL_NV_vertex_attrib_integer_64bit GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_NV_viewport_array2 GL_NV_viewport_swizzle GL_NVX_conditional_render GL_NVX_linked_gpu_multicast GL_NV_gpu_multicast GL_NVX_gpu_multicast2 GL_NVX_progress_fence GL_NVX_gpu_memory_info GL_NVX_multigpu_info GL_NVX_nvenc_interop GL_NV_shader_thread_group GL_NV_shader_thread_shuffle GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_OVR_multiview GL_OVR_multiview2 GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control

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Adobe Employee ,
Nov 08, 2021 Nov 08, 2021

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We've reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe, Microsoft or Apple?

Rikk Flohr: Adobe Photography Org

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Community Beginner ,
Nov 08, 2021 Nov 08, 2021

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@Rikk Flohr: Photography hello, yes I did send a crash report and copied and pasted the report details above. 

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Adobe Employee ,
Nov 08, 2021 Nov 08, 2021

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I see system info posted twice and do not see any crash report. Did I miss it?

Can you provide a screenshot of the crash dialog?

Rikk Flohr: Adobe Photography Org

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Community Beginner ,
Nov 08, 2021 Nov 08, 2021

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@Rikk Flohr: Photography yes i posted and noticed it disapeared and wouldnt come up under my profile so i psoted again and when i came back to see if there was any feed back it too was also gone. i posted a 3rd time with more detail and kept the post open and wheni refreished the page is when i saw it was flagges as spam. 

here is the post i wanted to get seen and has both crash report and system info:

https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-classic-freezing-amp-crashing... 

 

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Adobe Employee ,
Nov 08, 2021 Nov 08, 2021

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A screenshot of a completed Crash Dialog would be great if you could crash again, fill it out, and screen capture it before sending (but do send!).  Can you post this on this thread?

Rikk Flohr: Adobe Photography Org

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Community Beginner ,
Nov 08, 2021 Nov 08, 2021

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@Rikk Flohr: Photography absolutely. I will get this sent over later this afternoon. 

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LEGEND ,
Nov 08, 2021 Nov 08, 2021

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Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: E:\11.7.21  Sports  Baseball  Dirt Dogs vs Mystics\Catalog  Dirt Dogs vs Mystics\Catalog  Dirt Dogs vs Mystics.lrcat
Settings Folder: C:\Users\Franc\AppData\Roaming\Adobe\Lightroom

 

Assuming this is not some strange display issue on my iPad, what is with the odd characters, actually symbols, in the Library path? Looks like rectangles with an X in them on your posting, Looks like a empty rectangle if copyd then pasted as shown above.

 

 

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Community Beginner ,
Nov 08, 2021 Nov 08, 2021

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@GoldingD This is a file naming format I use from my mac, thes symbol now coming up for you is a "dot". Since you pointed this out windows is not picking it up, maybe the symbol is associated with some processes? I will try another naming format when I get home. 

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LEGEND ,
Nov 08, 2021 Nov 08, 2021

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https://docs.microsoft.com/en-us/windows/win32/fileio/naming-a-file
yes, I know, that link refers to old 32 bit, butbwatch out for illegal characters. Windows more picky than MAC.

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Community Beginner ,
Nov 08, 2021 Nov 08, 2021

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@GoldingD wish it was that easy haha after renaming my project and starting a new one with underscores it still crashed.

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Community Beginner ,
Nov 08, 2021 Nov 08, 2021

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@Rikk Flohr: Photography here is the screen shot of the dialog and it was sent. 

crash report .png

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Adobe Employee ,
Nov 09, 2021 Nov 09, 2021

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Thank for the screenshot. 

Now, since you didn't fill it out, is the email you are using when submitting this dialog the same as you use on this forum - or different?

Rikk Flohr: Adobe Photography Org

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Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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@Rikk Flohr: Photography I thought i had filled out the email part, my mistake. However my email is the same as the form 

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Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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@Rikk Flohr: Photography here is a screen shot of another crash report. i just sent it off and filled it in with email this time. 

crash report 2.png

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Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

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Got it today! Actually I found two reports. Both are reporting CameraRaw.dll as the crashing element and we have a fix coming for that crash in the next update. Thanks for your persistence!

Rikk Flohr: Adobe Photography Org

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Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

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Setting status

Rikk Flohr: Adobe Photography Org
Status Started

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Community Beginner ,
Nov 10, 2021 Nov 10, 2021

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@Rikk Flohr: Photography thats Some good news! Is there anything I can do on my end manually to avoid this and make light room usable? And is there a time frame for the next update ? 

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Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

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Adobe does not announce timelines prior to release. 

I have asked the Camera Raw team if there is anything we can do in the meanwhile beyond going back to 10.4

Rikk Flohr: Adobe Photography Org

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Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

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BTW Tagging me in a thread is not necessary. Being on the thread already, I get a notification. And, I already read every thread and it just creates an extra email for me to delete.  Thank!

Rikk Flohr: Adobe Photography Org

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Community Beginner ,
Nov 10, 2021 Nov 10, 2021

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thank you. I will try some older versions later this afternoon and see if any work in the meantime. 

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Community Beginner ,
Nov 10, 2021 Nov 10, 2021

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My mistake. 

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Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

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No worries - saving us both the trouble!

Rikk Flohr: Adobe Photography Org

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Community Beginner ,
Nov 10, 2021 Nov 10, 2021

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So uninstalling LRc and preferences and replacing it with LRc v10.4 did not work. I was still crashing. so I reset preferences and uninstalled LRc , Bridge & Photoshop from their respective SSD's & replaced with LRc 10.4, Bridge 11.1.1 and photoshop 23.0 and it has been holding up.. I've been creating new catalogs in LRc 10.4 and dupmping old project images and sync'ing random edits across 200-300 images at a time and no crashing as of yet. fingers crossed the cameraraw.dll issue gets fixed sooner than later. 

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