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gabrielm44071202
Known Participant
March 15, 2023
Question

Lightroom Classic - Freezing during Export

  • March 15, 2023
  • 1 reply
  • 1518 views

Dear

Recently - when I start exporting from Lightroom Classic (Desktop) the computer is freezing after few files and must be hard stopped. This happens with new or old Raw files. 

I deleted my Preview - but this does not help.

I refreshed/optimized the catalog - tyhat does not help.

I am using the most recent vesrion update (12.2.1)

 

Is this a kno9wn issue? Is there a fix?

Thanks

    This topic has been closed for replies.

    1 reply

    Ian Lyons
    Community Expert
    Ian LyonsCommunity Expert
    Community Expert
    March 15, 2023

    Please provide a copy of your 'System Info'. This can be obtained from the LrC Help > System Info menu item.

     

    Note that System Info provides information that can often help us quickly diagnose why some features are not working as expected.

    G
    gabrielm44071202Author
    Known Participant
    March 15, 2023

    Lightroom Classic version: 12.2.1 [ 202303011008-5bfbce17 ]
    License: Creative Cloud
    Language setting: en
    Operating system: Windows 10
    Version: 10.0.19045
    Application architecture: x64
    System architecture: x64
    Logical processor count: 8
    Processor speed: 4.0GHz
    SqLite Version: 3.36.0
    CPU Utilisation: 8.0%
    Built-in memory: 32720.4 MB
    Dedicated GPU memory used by Lightroom: 125.5MB / 8088.0MB (1%)
    Real memory available to Lightroom: 32720.4 MB
    Real memory used by Lightroom: 906.2 MB (2.7%)
    Virtual memory used by Lightroom: 949.4 MB
    GDI objects count: 652
    USER objects count: 2114
    Process handles count: 2055
    Memory cache size: 0.0MB
    Internal Camera Raw version: 15.2 [ 1381 ]
    Maximum thread count used by Camera Raw: 5
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 0MB / 16360MB (0%)
    Camera Raw real memory: -2334MB / 32720MB (-7%)
    System DPI setting: 144 DPI (high DPI mode)
    Desktop composition enabled: Yes
    Standard Preview Size: 1440 pixels
    Displays: 1) 3840x2160
    Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

    Graphics Processor Info:
    DirectX: NVIDIA GeForce GTX 1070 (31.0.15.1694)
    Init State: GPU for Export supported by default
    User Preference: Auto

    Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
    Library Path: C:\Users\user\Pictures\Lightroom\Gabi-Lightroom-Catalog v12 2023-03-15.lrcat
    Settings Folder: C:\Users\user\AppData\Roaming\Adobe\Lightroom

    Installed Plugins:
    1) AdobeStock
    2) DxO PhotoLab 5
    3) DxO PhotoLab 5 Importer
    4) Flickr
    5) HDR Efex Pro 2
    6) Helicon Focus Export
    7) Luminar AI
    😎 Luminar Neo
    9) Nikon Tether Plugin
    10) Photolemur 3
    11) Plugin Parameters
    12) Topaz Photo AI

    Config.lua flags: None

    Adapter #1: Vendor : 10de
    Device : 1b81
    Subsystem : 1b8110b0
    Revision : a1
    Video Memory : 8088
    Adapter #2: Vendor : 1414
    Device : 8c
    Subsystem : 0
    Revision : 0
    Video Memory : 0
    AudioDeviceIOBlockSize: 1024
    AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - SAMSUNG (NVIDIA High Definition Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
    AudioDeviceNumberOfChannels: 2
    AudioDeviceSampleRate: 48000
    Build: LR5x19
    Direct2DEnabled: false
    GL_ACCUM_ALPHA_BITS: 16
    GL_ACCUM_BLUE_BITS: 16
    GL_ACCUM_GREEN_BITS: 16
    GL_ACCUM_RED_BITS: 16
    GL_ALPHA_BITS: 0
    GL_BLUE_BITS: 8
    GL_DEPTH_BITS: 24
    GL_GREEN_BITS: 8
    GL_MAX_3D_TEXTURE_SIZE: 16384
    GL_MAX_TEXTURE_SIZE: 32768
    GL_MAX_TEXTURE_UNITS: 4
    GL_MAX_VIEWPORT_DIMS: 32768,32768
    GL_RED_BITS: 8
    GL_RENDERER: NVIDIA GeForce GTX 1070/PCIe/SSE2
    GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
    GL_STENCIL_BITS: 8
    GL_VENDOR: NVIDIA Corporation
    GL_VERSION: 4.6.0 NVIDIA 516.94
    GPUDeviceEnabled: false
    OGLEnabled: true
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    johnrellis
    johnrellis
    Legend
    March 16, 2023

    "DirectX: NVIDIA GeForce GTX 1070 (31.0.15.1694)
    Init State: GPU for Export supported by default"

     

    1. Try setting Preferences > Performance > Use Graphics Processor to Off.  Does the problem still occur?

     

    2. Your graphics driver is 8 months out-of-date. Update to the latest driver by going directly to Nvidia.com.

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