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Participant
March 11, 2025
Question

Lightroom Classic Freezing When Importing RAW Files

  • March 11, 2025
  • 2 replies
  • 159 views

 


Lightroom Classic Freezing When Importing RAW Files

Issue:
I'm experiencing a problem where Lightroom Classic freezes whenever I try to import RAW files. The program becomes unresponsive, and I have to force quit and restart. This happens consistently, even after restarting my computer.

Steps to Reproduce:

  1. Open Lightroom Classic.
  2. Click Import and select RAW files from my camera (Canon/Nikon/Sony, etc.).
  3. Click Import—Lightroom starts the process but freezes before completion.

Expected Behavior:
Lightroom should import the RAW files smoothly without freezing.

Actual Behavior:
The software becomes unresponsive, and I have to force quit.

System Details:

  • Lightroom Classic Version: (Example: 13.1)
  • Operating System: (Windows 11/macOS Sonoma 14.2)
  • RAM: (Example: 16GB)
  • Storage Space Available: (Example: 200GB free)
  • Graphics Card: (Example: NVIDIA GTX 3060)

Troubleshooting Steps Taken:

  • Cleared Lightroom’s cache
  • Disabled graphics acceleration
  • Reset Lightroom preferences
  • Tried importing to a different drive
  • Reinstalled Lightroom Classic

 

 

2 replies

johnrellis
Legend
March 12, 2025

Please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

GoldingD
Legend
March 11, 2025
Storage Space Available: (Example: 200GB free)

Not much.

  1. How large is this hard drive?
  2. How large is the folder containing the catalog and the library preview files?
  3. What hard drive are you importing the photos to? And if different from the catalog, hie large and how much space remaining?