Lightroom Classic Hangs & Monitor Flickers on Windows 10

Explorer ,
Jul 22, 2021 Jul 22, 2021

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Lr Classic has a flickering monitor (esp panels) and hangs most (more than 1/2) times when I try to switch to another panel with GPU acceleration on. Works fine with GPU acceleration off. No other applications running. Restarted system.

 

Does not happen with Ps or any of the Topaz SW (GPU acceleration on in all cases).

 

This is new behavior today. I cannot find a change.

 

Running current versions of all SW/drivers (verified today).

HP ProDesktop 600 G6, Nvidia Quadro P2000, BenQ  SW271.

 

Any ideas where to look next?

 

 

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correct answers 1 Correct answer

Explorer , Jul 30, 2021 Jul 30, 2021
ProblemSetting Use Grapics Processor to Auto and setting Solo Mode to On causes the system to hang and/or screen flickering after removing/resetting all preferences as described in https://adobe.ly/2JSym5e.  Acceptable WorkaroundTurn Solo Mode Off when setting Use Grapics Processor to Auto Please let me know if this problem is ever fixed. I do not agree that turning on Solo Mode and setting Use Graphics Processor to "Auto" should cause hanging or hanging. Thanks to everyone for your time and...

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Adobe Employee ,
Jul 22, 2021 Jul 22, 2021

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Hi,

 

We're sorry about the trouble with the graphics card with Lightroom Classic. Would you mind sharing the version of Lightroom Classic you're using? Please ensure you have all available Windows updates installed on the computer along with the latest Quadro drivers for the P2000 graphics card.

 

You can check out: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

If the issue persists, you can try to reset the preferences of Lightroom using the steps mentioned here: https://adobe.ly/2JSym5e

Please backup your presets prior to resetting the preferences.

 

Let us know how it goes!

Regards,

Nikunj

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Explorer ,
Jul 23, 2021 Jul 23, 2021

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Thank you for your reply. The LrC | Help | System Info... is attached. As mentioned in the original post, all available Windows updates are installed on the computer along with the latest Quadro drivers for the P2000 graphics card. Add devices were double checked this morning. 

 

I am running LrC with GPU acceleration disabled and it works fine. It still fails today with GPU acceleration set to Auto and Custom.  Lr and all Topaz products continue to work with out issue.

 

Lightroom Classic version: 10.3 [ 202105281559-8dc50eb4 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19042
Application architecture: x64
System architecture: x64
Logical processor count: 12
Processor speed: 3.0GHz
SqLite Version: 3.34.0
Built-in memory: 16159.2 MB
Real memory available to Lightroom: 16159.2 MB
Real memory used by Lightroom: 1689.2 MB (10.4%)
Virtual memory used by Lightroom: 2837.1 MB
GDI objects count: 927
USER objects count: 2071
Process handles count: 2056
Memory cache size: 134.5MB
Internal Camera Raw version: 13.3 [ 807 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 385MB / 8079MB (4%)
Camera Raw real memory: 632MB / 16159MB (3%)
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA Quadro P2000 (30.0.14.7141)

 

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\Steve\Documents\_Photography\lightroom\lr_catalog_master\lr_catalog_master4_v10.lrcat
Settings Folder: C:\Users\Steve\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) ColorChecker Camera Calibration
2) Nikon Tether Plugin
3) SmugMug
4) TPG LR Backup

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 1c30
Subsystem : 11b310de
Revision : a1
Video Memory : 5032
Adapter #2: Vendor : 8086
Device : 9bc8
Subsystem : 8712103c
Revision : 3
Video Memory : 80
Adapter #3: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: BenQ SW271 (NVIDIA High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x24
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: Quadro P2000/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 471.41
GPUDeviceEnabled: false
OGLEnabled: true
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Adobe Community Professional ,
Jul 23, 2021 Jul 23, 2021

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If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it. 
Also see: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html

Author “Color Management for Photographers" & "Photoshop CC Color Management"

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Explorer ,
Jul 24, 2021 Jul 24, 2021

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Thank you for your reply. It does not seem to be a GPU bug, with respect. As noted earlier, Ps, Camera Raw and all Topaz apps run without problems. I've also run some GPU diagnostics and performance tests since my last post. All come back without errors.

 

So far, Lightroom Classic is the only application that is failing with GPU accelleration turned on.

 

Also, to repeat, all drivers, SW etc. is up to date. The GPU is compatible. 

 

Please let me know if there are any tests you recommend.

 

Thanks,

 

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Adobe Community Professional ,
Jul 24, 2021 Jul 24, 2021

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That other software products don't exhibit the same issue is moot. Not all products use the GPU, or in the same way for the same functions. Clearly this is a GPU bug; turning GPU off solves the issue. That your drivers are 'up to date' doesn't mean there are no bugs in the GPU system or that further updates are coming; they most certainly should and likely will. 

At this point, the only 'solution' until the bugs are fixed in the GPU is to disable GPU (or find a custom setting that may work by avoiding the GPU for some processing). 

BTW, Adobe (and others) are offloading a lot of processing more and more to the GPU, so your system until fixed is likely to be more and more problematic. 

Author “Color Management for Photographers" & "Photoshop CC Color Management"

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Explorer ,
Jul 26, 2021 Jul 26, 2021

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Nvidia provided a diagnostic for the GPU card. The card passed all tests without exceptions. 

 

With respect, Adobe cannot credibly blame this on the HW, the HW drivers. This is a problem with Adobe Lightroom Classic.

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Adobe Community Professional ,
Jul 26, 2021 Jul 26, 2021

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@annonshp wrote:

Nvidia provided a diagnostic for the GPU card. The card passed all tests without exceptions. 

 


So that must mean, there are no bugs and there will never be an update to those drivers right? 

 

 

Author “Color Management for Photographers" & "Photoshop CC Color Management"

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LEGEND ,
Jul 26, 2021 Jul 26, 2021

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when I try to switch to another panel 

Please expand on that. Do you mean when you click on a  different module?

 

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Explorer ,
Jul 26, 2021 Jul 26, 2021

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Let me respond to your question First, please forgive my terminology. Here is how to replicate the problem:

 

Develop an image (Develop Module)

Turn Solo Mode on for he righthand Develop Pannel (?)

----- More on this in my next post.

Set Use Graphics Processor to Auto

Open the Basic Tab (?) in the righthand Develop Pannel

Then click on the Tone Curve Tab

 

The problem is manifest.

 

BUT before you spend time on this, read my next post.

Problem is manifest

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Explorer ,
Jul 26, 2021 Jul 26, 2021

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Acceptable Workaround

 

Turn "Solo Mode" off when setting "Use Grapics Processor" to "Auto"

 

Leaving Use Grapics Processor set to Auto and toggling Solo Mode toggles the problem. 

 

Please let me know if this problem is ever fixed.

 

Thanks to everyone for your time and attention.

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Adobe Community Professional ,
Jul 26, 2021 Jul 26, 2021

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@annonshp wrote:

Please let me know if this problem is ever fixed.


I think you'll have to do that as so many here don't have such a problem or any issues with GPUs. But I'm glad you found a fix.

Author “Color Management for Photographers" & "Photoshop CC Color Management"

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Explorer ,
Jul 30, 2021 Jul 30, 2021

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LATEST

Problem

Setting Use Grapics Processor to Auto and setting Solo Mode to On causes the system to hang and/or screen flickering after removing/resetting all preferences as described in https://adobe.ly/2JSym5e

 

Acceptable Workaround

Turn Solo Mode Off when setting Use Grapics Processor to Auto

 

 

 

Please let me know if this problem is ever fixed. I do not agree that turning on Solo Mode and setting Use Graphics Processor to "Auto" should cause hanging or hanging.

 

 

 

Thanks to everyone for your time and attention.

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