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R
Retrogroucho
Participating Frequently
February 19, 2020
Answered

Lightroom Classic hangs on startup - Windows 10

  • February 19, 2020
  • 7 replies
  • 6603 views

Help please - 

Recent Mac-PC convert, using Win v10.0.18363, Lr Classic v9.2. Program hangs (Not Repsonding) if I click anything once opened. Sometimes it comes back after 5-10min. Most times I kill it and try again. Happens regardless of catalog used. 

 

Lr is running from the C drive, Lr catalog files are with corresponding .arws and .jpgs on the D drive. 

Everything is up to date. Uninstall & reinstall using Adobe Creative Cloud (+keep settings) didn't fix anything. 

 

Any suggestions? TIA. 

 

{Thread title edited by moderator}

    This topic has been closed for replies.
    Correct answer Nico Kobel

    Update

     

    I found the problem: Logitech. 

    When you are using any Logitech product, it silently installes a plugin in the background (not only in Lightroom). This is causing a lot performance related issues. Since I deinstalled it, almost all my Adobe programms are running much smoother and Lightroom no longer freezes on startup.


    You can simply remove the Plugin in the Plugin-Manager in Lightroom. I additionally searched all my files for "LogiOptions" and deleted everything I found (not "Logitech Options" though).


    Here you can find more information about this issue and how to solve it.

     

    7 replies

    astross
    astross
    Participant
    May 31, 2021

    I cannot believe that I had not found this thread for so long.

     

    LogiOptions seriously...what the heck...  I have one of fastest PCs one can build and I have been suffering this plugin nightmare for maybe years.

     

    Unreal....

     

    I diabled LogiOptions and some other plugines and now my light room is blazing fasteven virualized and on remote desktop....   Thanks for nothing Adobe.

      C
      curtisk99993989
      Participant
      January 31, 2021

      That fixed the problem.  Just got new pc and LLC froze up just like on old pc? Logitech plugin in lightroom plug in manager. Turned off! Works perfectly.  Thank you!!!!

        F. McLion
        Community Expert
        F. McLionCommunity Expert
        Community Expert
        January 9, 2021

        Make sure to not only exclude the lightroom application from the AV scanner. In addition, also exclude the folder where the catalog and the previews reside. You may also want to exclude the raw format of your photos.

        Please post detailed specs of your computer/monitor/OS and the exact version of LR Classic.

        --- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---
        RHE.
        RHE.
        Participating Frequently
        January 9, 2021

        Thanks for the suggestions. I'm on my mobile at the moment so don't have access to details of my OS. However, I've been using LR for 2 years now without problems. It's only the last 3 or 4 weeks that the 'freezing' has started to appear. I haven't made any changes on my laptop or added additional programs or hardware, so I don't understand where the problem's coming from? Incidentally, my LR is up to date. Is it an update problem?

         

        RHE.
        RHE.
        Participating Frequently
        January 28, 2021

        My PC details...

         

        Lightroom version: 10.1.1 release - Camera Raw 13.1

         

        Procesador Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz 2.20 GHz
        RAM instalada 8,00 GB
        Identificador de dispositivo 7F8EA1EC-340D-4FB7-87E7-A12CF418CC16
        Id. del producto 00326-10000-00000-AA974
        Tipo de sistema Sistema operativo de 64 bits, procesador basado en x64
        Lápiz y entrada táctil La entrada táctil o manuscrita no está disponible para esta pantalla.

         

        Edición Windows 10 Home
        Versión 20H2
        Instalado el ‎01/‎12/‎2020
        Versión del sistema operativo 19042.746
        Experiencia Windows Feature Experience Pack 120.2212.551.0

         

        Lightroom continues to freeze on start-up for between 2 and 3 minutes.

        T
        toma55047821
        Participant
        October 21, 2020

        I was having the same problem with Lightroom Classic on Windows 10.  I discovered the issue was with the "Smart" firewalls in Norton Internet Security.  The firewall for Lightroom.exe was set to "Custom".  I changed it to "Allow" and the issue went away.

        F. McLion
        Community Expert
        F. McLionCommunity Expert
        Community Expert
        August 14, 2020

        Please verify and make sure to use the latest driver for your graphic card.

        Do not rely on Windows Update for this, download the driver directly from Nvidia.

        --- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---
        RHE.
        RHE.
        Participating Frequently
        January 8, 2021

        I've updated all the graphic card drivers. Still no difference!

        N
        Nico Kobel
        Inspiring
        August 14, 2020

        Hi there 🙂

        Were you able to resolve the issue? I'm having the same issue for some month now, but didn't find any solution so far.

        N
        Nico KobelCorrect answer
        Inspiring
        January 8, 2021

        Update

         

        I found the problem: Logitech. 

        When you are using any Logitech product, it silently installes a plugin in the background (not only in Lightroom). This is causing a lot performance related issues. Since I deinstalled it, almost all my Adobe programms are running much smoother and Lightroom no longer freezes on startup.


        You can simply remove the Plugin in the Plugin-Manager in Lightroom. I additionally searched all my files for "LogiOptions" and deleted everything I found (not "Logitech Options" though).


        Here you can find more information about this issue and how to solve it.

         

          R
          RetrogrouchoAuthor
          Participating Frequently
          October 2, 2021

          Nico THANK YOU so much for this solution! 

          Ironically I've landed back on my original thread by google searching for known fixes to this issue. 

          Disabling the Logitech plugin worked like a charm. 

          I just wish I'd found this sooner!

          nikunj.m
          Community Manager
          nikunj.mCommunity Manager
          Community Manager
          February 19, 2020

          Hi there,

           

          We are sorry about the experience with Lightroom Classic. 

           

          Would you mind checking the below mentioned details and performing the steps to check if it helps?

          1. Go to Preferences > Performance and increase the Camera Raw Cache size to 10.0GB or more.
          2. On the same tab, check the option to Use Smart Previews instead of Original for image editing and uncheck the option to Generate Previews in Parallel.
          3. On the Performance tab itself, select off from the drop down for Use Graphic Processor
          4. Go to the General tab and check the box to Replace Embedded previews by standard previews during idle time.

          Once you have made the above-mentioned changes, quit and relaunch Lightroom Classic prior to testing the application.

           

          Let us know if it helps.

          Regards,

          Nikunj

            R
            RetrogrouchoAuthor
            Participating Frequently
            February 19, 2020

            Thank you for the optimization tips! Are you sure I should be turning OFF the GPU support? 

             

            I've updated the settings as recommended, excluding deactivating GPU support. The startup process is MUCH faster now, (previews were originally loading in parallel). However, once the program is up, it continues to 'hang' while loading the photo numbers, ratings, flags, etc. Now only lasts a matter of seconds vs minutes, but still displays (Not Responding) and displays a new 'Lr Ps Classic' opening image if I click anywhere. I expect this process to be very fast. Are my expectations unreasonable?

             

            System: 

            i7 9700k

            32gb RAM

            RTX2080 8GB GPU

            500GB SSD

            1TB SSD

            1TB SSD

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