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lifebyrebecca
Participant
February 14, 2021
Question

Lightroom Classic import error: an internal error has occurred

  • February 14, 2021
  • 3 replies
  • 7002 views

I am getting an error message trying to import anything into Lightroom Classic. 

AgPathUtils.getStandardFilePath: can't create directory at: /Users/rebeccagrennan/Movies. Error message = %@

 

I think it is due to an issue I am having with my computer but can anyone tell me how to change where it wants to create the directory? I believe that will solve my issue so I can work for my clients. Thank you. Beck

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3 replies

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sandram57030178
Participating Frequently
February 9, 2024

I have the same issue and the below solutions have not corrected the error message.  Using Lightroom 13.1 release, MacBook Sonoma 14.2.1. I have tried importing images directly from a SanDisk, from an external drive, directly from the camera and image files on my computer. The same error message occurs.

JohanElzenga
Community Expert
JohanElzengaCommunity Expert
Community Expert
February 9, 2024

According to the error dialog, the problem is not where you import the images from, but where you copy them to on import. You have chosen your Movies folder, so the first question is: do you really want to store the images there? Are they movies, not photos? If you really do want to store them in Movies, then check that Lightroom has permissions to do so. First check that Lightroom has full disk access (https://community.adobe.com/t5/lightroom-classic-discussions/quick-tips-how-to-give-full-disk-access-to-lightroom-classic-on-macos/td-p/12913413). If that is set correctly, then select your Movies folder in the MacOS Finder and type Cmd-i. You will get an info dialog for this folder. All the way at the bottom you should see the permissions for this folder. Verify that it is set to 'Read & Write' for you. If that is correct too, then check the permissions for Everyone. If that is set to 'No Access' then you could try if changing this to 'Read & Write' helps, although I doubt it (see the answer from Akash on how to do this).

 

-- Johan W. Elzenga
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sandram57030178
Participating Frequently
February 12, 2024

Thank you Johan but I'm not sure I understand you. When I hit the import button, the error message comes up - there is no option at this stage to save them to a specific location.  This was an option previously as the location was always to a Primary Image folder on an external drive - and never changed from this destination. I don't want to save to a Movie folder (although there are some movies files in the upload which I will edit with Premier). Is there a Preference setting that could have changed with updates? How do you recommend I proceed?

 

    GoldingD
    GoldingD
    Legend
    July 7, 2021

    see:

    https://osxdaily.com/2020/11/12/macos-big-sur-update-download-errors/

     

    You will need to scroll down some for "Error message = %@"

    Akash Sharma
    Akash Sharma
    Legend
    February 15, 2021

    Hi there,

     

    Sorry that you're getting an error message " AgPathUtils.getStandardFilePath: can't create directory at: /Users/rebeccagrennan/Movies. Error message = %@" while trying to import images.

     

    Which exact version of Lightroom Classic are you using and what is your computer's OS & its version?

     

    Please checkout the steps below to grant permissions to the Lightroom to import images:

     

    1. Right click on Finder icon and  select "Go-To" Folder option.
    2. You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol) ~/library
    3. Then navigate to Application Support>Adobe.
    4. Right click on Adobe folder and select GetInfo option.
    5. Expand the Sharing & Permissions section.
    6. Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and then click OK.
    7. Please click on '+' symbol , it will open list of user accounts.
    8. Add all user accounts and then provide "Read & Write" permission to all user accounts. ( If not okay , just add currently logged in user name and Administrator)
    9. Click the Gear icon, and select Apply to Enclosed Item. Close the Get Info dialog box.

     

    Then launch Lightroom application and check.

    Let us know if you still face any issue.

     

    Thanks,

    Akash

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      durkstation
      Participant
      July 7, 2021

      Had the same issue since Monday hopefully it works for me aswell 

      alaindelpey93
      alaindelpey93
      Participant
      May 5, 2022

      Merci c'est nickel ca fonctionne

      Thank you, it's working fine

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