Lightroom Classic import error: an internal error has occurred

[lifebyrebecca]

I am getting an error message trying to import anything into Lightroom Classic. 

AgPathUtils.getStandardFilePath: can't create directory at: /Users/rebeccagrennan/Movies. Error message = %@

I think it is due to an issue I am having with my computer but can anyone tell me how to change where it wants to create the directory? I believe that will solve my issue so I can work for my clients. Thank you. Beck

[Akash Sharma]

Hi there,

Sorry that you're getting an error message " AgPathUtils.getStandardFilePath: can't create directory at: /Users/rebeccagrennan/Movies. Error message = %@" while trying to import images.

Which exact version of Lightroom Classic are you using and what is your computer's OS & its version?

Please checkout the steps below to grant permissions to the Lightroom to import images:

1. Right click on Finder icon and  select "Go-To" Folder option.
2. You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol) ~/library
3. Then navigate to Application Support>Adobe.
4. Right click on Adobe folder and select GetInfo option.
5. Expand the Sharing & Permissions section.
6. Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and then click OK.
7. Please click on '+' symbol , it will open list of user accounts.
8. Add all user accounts and then provide "Read & Write" permission to all user accounts. ( If not okay , just add currently logged in user name and Administrator)
9. Click the Gear icon, and select Apply to Enclosed Item. Close the Get Info dialog box.

Then launch Lightroom application and check.

Let us know if you still face any issue.

Thanks,

Akash

[durkstation]

Had the same issue since Monday hopefully it works for me aswell 

[alaindelpey93]

Merci c'est nickel ca fonctionne

Thank you, it's working fine

[GoldingD]

see:

https://osxdaily.com/2020/11/12/macos-big-sur-update-download-errors/

You will need to scroll down some for "Error message = %@"