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gamar00
Participant
March 22, 2023
Question

Lightroom Classic is freezing when opening on MacOS

  • March 22, 2023
  • 3 replies
  • 1044 views

Hello to the community, I'm literally desperate after not being able to open Lightroom Classic.

I tried everything - and I mean everything - to make it work. Uninstall, reinstall. Completely uninstall Creative Cloud app, reinstalling everything. Logging out logging in. I also tried with a different account to see if it was working, but not, the splash screen freezes and Lightroom Classic is, again, not responding at all. 

Searched online, blogs, forums, etc. Tried to cancel preferences file manually, etc. etc. 

Nothing seems to work and that is the reason why I'm writing here, please can someone give me a solution? This is a huge problem, I use Lightroom Classic for work and I need it now!

 

The last solution I have is to completely rip MacOS and start fresh... but I sincerely would find a solution before..

 

Thank you

    This topic has been closed for replies.

    3 replies

    TheDigitalDog
    TheDigitalDog
    Inspiring
    March 22, 2023

    Try logging into another Mac user account (you should make a new one); still crashing? 
    Try starting up in Safe mode (hold down Shift Key when booting*), still crashing? 
    You might want to try running a free utility like Onyx: still crashing? 
    https://www.titanium-software.fr/en/onyx.html
    Also view:
    https://www.macworld.com/article/352902/onyx-review-macos.html
    https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html
    From Adobe:
    https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

    * How to start your M1/M2 Mac in Safe Mode
    On your Mac, choose Apple menu () > Shut Down.
    After your Mac shuts down, wait 10 seconds.
    Press and hold the power button until the startup disks and Options appear.
    Press and hold the Shift key, then click Continue in Safe Mode.

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
    P
    polarapfel
    Participant
    March 22, 2023

    I tried downgrading to earlier versions, same issue.
    I tried starting Lightroom Classic (latest version) on a new, fresh Mac OS X user account - it starts.
    On my user account, starting it by opening a different catalog than what it defaults to does not resolve the issue.
    Where can I find application logs that might tell me what it gets hung up about?

    TheDigitalDog
    TheDigitalDog
    Inspiring
    March 22, 2023

    So here's the tough part. Since it doesn't crash as a new user and new OS, there is a conflict with something in the original (Admin?) user that is making it crash. The hard part is figuring out what that is. The first task is to disable all auto log in items in Users and Groups>Login Items in your System preferences (System Settings in Ventura). You can make a screen capture or jot down what each item is, disable, restart and try again. If it doesn't crash, you can add one or more items, restart and try again. At some point, you may find which item is at issue. It isn't easy but that's really the fix unless you do a clean install of the OS which might be more work. 
    The bottom line is, that something in your user account is conflicting with the Adobe software. Gotta find out what that item is. 

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
      P
      polarapfel
      Participant
      March 22, 2023

      I have the same issue.
      Lightroom Classic will not start anymore, it's stuck at the splash screen and showing as "not responding" in Mac OS X.
      I am running Lightroom Classic 12.2.1 on latest Mac OS X (13.2.1) on a 2019 MacBook Pro (2.4 GHz 8-Core Intel Core i9).
      I hope Adobe addresses this issue quickly.

      G
      gamar00Author
      Participant
      March 22, 2023

      I am running last version MacOS 13.2.1 on a M1 MacBook Pro. Also using last version of LrC 12.2.1

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