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Participant
April 26, 2024
Answered

Lightroom Classic is not recognizing .cr2 raw files

  • April 26, 2024
  • 2 replies
  • 891 views

LRC v13.2m /Camera Raw v 16.2 (Windows). I use a Canon EOS Rebel SL1. I am unable to import .cr2 files into LRC. The software doesn't recognize my latest .cr2 files. Older .cr2 files (which I was able to import in prior versions of LRC) are listed with a "Preview Unavailable for This File" message, and when I try to import them, I get a the error message "The file appears to be unsupported or damaged".  I am able to open the same (old and new) .cr2 files in Photoshop's camera raw. All my raw files are on my hardrive.

 

I've uninstalled and reinstalled LRC. No change. Anyone have suggestions on how to resolved this? Thanks.

Correct answer dj_paige

"The file appears to be unsupported or damaged"

 

File type from that camera is clearly supported, so the files must be damaged somehow. This can happen with a bad camera card or bad card reader or hard disk malfunction or even the camera itself isn't writing to the camera card correctly. Try importing using a different card reader or other hardware. Try taking pictures using a different camera card.

2 replies

Inspiring
June 10, 2025

I'm having the same problem.  LRC 14.0.1  Can only import an occasional cr2 successfully.  Used to work fine.  I opened one in PS, edited it and saved as a tif and LRC still won't even import the tif either.

 

dj_paige
Legend
June 10, 2025

@dbur971 

Please describe the problem in detail anyway. Saying "the same problem" usually leads us down the wrong path when you don't have the EXACT same problem.

 

Do you get the exact error message "The file appears to be unsupported or damaged" ???

 

If so:

Please try the trouble-shooting steps I mentioned above.

Please provide the information requested above by @johnrellis .

dj_paige
dj_paigeCorrect answer
Legend
April 26, 2024

"The file appears to be unsupported or damaged"

 

File type from that camera is clearly supported, so the files must be damaged somehow. This can happen with a bad camera card or bad card reader or hard disk malfunction or even the camera itself isn't writing to the camera card correctly. Try importing using a different card reader or other hardware. Try taking pictures using a different camera card.

johnrellis
Legend
April 26, 2024

In addition to dj_paige's troubleshooting steps, upload one of the problem files to Dropbox, Google Drive, or similar and post the sharing link here. We can quickly verify whether the file opens in other LR installations (and infer whether it's damaged or not).