Lightroom Classic Keeps Crashing

[Hush1074]

Lightroom Classic Keeps Crashing  when edilting. I can restart and LR and it will work for a while then crashes again.  Then again and again 

My system 

Windows 11 latest update 

Ryzen 7 5800x8

Installed RAM 32.0 GB

Graphics card GeForce GTX 1050Ti

M.2 PCIE G3x4 NVME SSD

Things that I have done to stop the crashing.

Uninstall Lightroom cc and reinstalled four times with different versions

Optimize catalog

Tired different catalog

Ran LR CC without GPU turned on 

Updates GPU drives 

Reset Preferences 

Checked for hardware issues and found CPU running a little hot. 

Changed CPU cooler to a better cooler. CPU now runs in the green 

Photoshop,Topaz, and Nik software all run with no problems  

[GoldingD]

Checked for hardware issues and found CPU running a little hot. 
Changed CPU cooler to a better cooler. CPU now runs in the green

So, you did have a heating issue. This can effect the GPU, this can effect LrC. so (despite in the grteen):

• What about dust in the computer case. In the inlets, outlets
• What about dust around the CPU. yes, you changed the cooler, so you probably dealt with that area.
• What about dust around the GPU
• What about dust at the PSU (often on the bottom, often overlooked)
• Is the GPU properly seated in the expansion slot
• Is the 12v power cable on the GPU properly connected, or is it loose
• Is your GPU hot? (see link below)

https://www.pcworld.com/article/397489/how-to-check-your-graphics-card-gpu-temperature.html

[Hush1074]

While I had the case open I cleaned out dust around fans, GPU, CPU, and
vents, I also tried a different CPU a friend let me borrow. Still have the
crashing problem

[GoldingD]

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post.

[Hush1074]

System info as requested, I hope you find something that I can fix.
Restarting LrC every 15 minutes is getting old fast.
Thanks,
Glenn

Lightroom Classic version: 13.4 [ 202406181129-60d181b7 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 8 - Home Premium Edition
Version: 6.2.9200
Application architecture: x64
System architecture: x64
Logical processor count: 16
Processor speed: 3.7GHz
SqLite Version: 3.36.0
CPU Utilisation: 0.0%
Power Source: Plugged In, 255%
Built-in memory: 32653.0 MB
Dedicated GPU memory used by Lightroom: 154.3MB / 4004.0MB (3%)
Real memory available to Lightroom: 32653.0 MB
Real memory used by Lightroom: 5243.1 MB (16.0%)
Virtual memory used by Lightroom: 6050.1 MB
GDI objects count: 926
USER objects count: 3521
Process handles count: 4747
Memory cache size: 5208.0MB
Internal Camera Raw version: 16.4 [ 1897 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1240MB / 16326MB (7%)
Camera Raw real memory: 1203MB / 32653MB (3%)

Cache1:
Preview1- RAM:22.0MB, VRAM:0.0MB, DSC06580.ARW
Preview2- RAM:30.0MB, VRAM:0.0MB, DSC06582.ARW
Preview3- RAM:22.0MB, VRAM:0.0MB, DSC06581.ARW
Preview4- RAM:22.0MB, VRAM:0.0MB, DSC06584.ARW
Final5- RAM:114.0MB, VRAM:0.0MB, DSC04716.ARW
Preview6- RAM:30.0MB, VRAM:0.0MB, DSC06579.ARW
Final7- RAM:116.0MB, VRAM:0.0MB, DSC06585.ARW
Preview8- RAM:22.0MB, VRAM:0.0MB, DSC04721.ARW
Preview9- RAM:22.0MB, VRAM:0.0MB, DSC04723.ARW
Final10- RAM:116.0MB, VRAM:0.0MB, DSC06573.ARW
NT- RAM:516.0MB, VRAM:0.0MB, Combined:516.0MB

Cache2:
m:5208.0MB, n:517.2MB

U-main: 239.0MB

System DPI setting: 96 DPI
Desktop composition enabled: Yes
Standard Preview Size: 1680 pixels
Displays: 1) 1920x1080, 2) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No,
External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 1050 Ti (32.0.15.5599)
Init State: GPU for Image Processing supported by default
User Preference: Auto

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\setme\Lightroom\Pictures\Master
Catalog-5-2-v13-3.lrcat
Settings Folder: C:\Users\setme\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) DxO PhotoLab 2
3) DxO PhotoLab 2 Importer
4) Flickr
5) HDR Efex Pro 2
6) Nik 6 HDR Efex
7) Nikon Tether Plugin
8) Plugin Parameters
9) Plugin Parameters
10) Topaz Photo AI

[GoldingD]

Operating system: Windows 8 - Home Premium Edition

Yikes, even Microsoft admits Windows 8 was trash.

Was an earlier version of LrC working?

See:

• https://helpx.adobe.com/lightroom-classic/system-requirements.html

currently LrC requires Windows 10 (version 22H2) or Windows 11 (version 21H2 or later)

You stated in your original post that you have Windows 11. but LrC thinks you have Windows 8. LrC gets that info from your OS, something may be wrong in the OS. Hopefully another member can reply with a solution to that.

This may be an old bug, it might not cause any issues in itself, Perhaps see:

• https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-cc-recognizing-wrong-system-i...

In that discussion, scroll to the bottom.

Ans, actually, if you really had Windows 8, then the Adobe Creative Cloud Desktop App, should have refused to show you such an update to LrC.

On your Windows computer, what shows up in /Settings/About/  ??

[Hush1074]

As you can see my computer is using Windows 11! I have NEVER used windows 8 on any of my computer. I have no idea why LrC think I am using windows 8. Plus my issues with LrC just started a month ago. This makes no sense and is very frustrating!! LrC ceashes so much that it takes double the time to do my editing . Since being a Lrc user since 2008 I am finding it very discouraging that Adobe has not been able to help me. I know I am venting but I need LrC to work without crashing all the time. I have done nothing new to my computer before this issue popped up. 

[GoldingD]

When was the last time you, or the computers OS, restarted the computer? Not a shutdown, but a restart. Just in case something is stuck in the Kernel, etc.

[Hush1074]

Since I hace been having this problem a lot of times LrC will not starteup after a crash unless I do a restart. So yes I have done many restarts.

Thanks

Glenn 

[Hush1074]

I just received a note from the community asking if my issues have been resolved. So I sent a note back explaining that no my issue has not been resolved. Then I got a note back from Adobe postmaster that reads 

Delivery has failed to these recipients or groups:

Adobe Community Mailer (noreply@mail.community.adobe.com)

Your message couldn't be delivered to the recipient because you don't have permission to send to it.

Ask the recipient's email admin to add you to the accept list for the recipient.

For more information, see DSN 5.7.129 Errors in Exchange Online and Office 365.

Why asked me if I could not send a reply back!

Here is the note I sent ...

No, I am still having the same problem and it seems to be getting worse. I was editing yesterday and LrC crashed on me about every ten minutes even after I restarted my computer. I sent all of my computer, software information that you asked for and steps that  I have already taken to try and fix my problem to you. I am not sure what else to do to fix my issues. I will admit that I am disappointed that Adobe has not been able to help me so far. How can I take my problem to the next level because this level is not working for me.

Please advise,

Glenn 

[donnab15030387]

@Hush1074, did you ever get a response on this?  I too have had issues in the last few months, especially with the last two versions of LR (14.0.1), I can work in Library all day, but seems to be around synching edits or using the Previous multiple times before it freezes, then closes.  Each time it says 

Faulting application path: C:\Program Files\Adobe\Adobe Lightroom Classic\Lightroom.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

I have tried all the same things you have but nothing was working.  Then I happened upon this article (https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html) and in section 5: 

NVIDIA:

1. Right-click anywhere on the desktop and choose the NVIDIA control panel.
2. Click Manage 3D settings.
3. Click Program Settings and add Lightroom.exe. Change the preferred graphics processor to High-performance NVIDIA processor.

I got further in my editing and was able to use the Sync... multiple times, but just as I was getting confident the issue was resolved, it crashed as I was hitting the right arrow to go to the next image.  This is so frustrating!

[GoldingD]

donnab15030387

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

This issue with the ntdll.dll shows up in discussions in this community. unfortunately, either never solved or the authors do not reply that it was solved. This can be an WINDOWS OS issue, but more likely caused by some third party application. As for LrC? Jury is out on that. You may want to search the Internet on that.

[Hush1074]

The only way I was able to fix these issues was to do a new install of
Windows 11 and Lightroom. Which was a pain because all my settings in both
Windows and Lightroom had to be restored which took me days but
everything is working now. By the way, when Adobe asked me in a survey in
July how Lightroom was working I told them my issues and asked for a reply
back. Well I just got that reply back today! Four months since I sent it
in. Wonderful customer service!