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Hush1074
Participating Frequently
July 7, 2024
Question

Lightroom Classic Keeps Crashing

  • July 7, 2024
  • 2 replies
  • 5319 views

Lightroom Classic Keeps Crashing  when edilting. I can restart and LR and it will work for a while then crashes again.  Then again and again 

My system 
Windows 11 latest update 
Ryzen 7 5800x8
Installed RAM 32.0 GB
Graphics card GeForce GTX 1050Ti
M.2 PCIE G3x4 NVME SSD
 
Things that I have done to stop the crashing.
Uninstall Lightroom cc and reinstalled four times with different versions
Optimize catalog
Tired different catalog
Ran LR CC without GPU turned on 
Updates GPU drives 
Reset Preferences 
Checked for hardware issues and found CPU running a little hot. 
Changed CPU cooler to a better cooler. CPU now runs in the green 
 
Photoshop,Topaz, and Nik software all run with no problems  
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    2 replies

    GoldingD
    GoldingD
    Legend
    July 8, 2024

    Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post.

    H
    Hush1074Author
    Participating Frequently
    July 8, 2024
    System info as requested, I hope you find something that I can fix.
    Restarting LrC every 15 minutes is getting old fast.
    Thanks,
    Glenn

    Lightroom Classic version: 13.4 [ 202406181129-60d181b7 ]
    License: Creative Cloud
    Language setting: en
    Operating system: Windows 8 - Home Premium Edition
    Version: 6.2.9200
    Application architecture: x64
    System architecture: x64
    Logical processor count: 16
    Processor speed: 3.7GHz
    SqLite Version: 3.36.0
    CPU Utilisation: 0.0%
    Power Source: Plugged In, 255%
    Built-in memory: 32653.0 MB
    Dedicated GPU memory used by Lightroom: 154.3MB / 4004.0MB (3%)
    Real memory available to Lightroom: 32653.0 MB
    Real memory used by Lightroom: 5243.1 MB (16.0%)
    Virtual memory used by Lightroom: 6050.1 MB
    GDI objects count: 926
    USER objects count: 3521
    Process handles count: 4747
    Memory cache size: 5208.0MB
    Internal Camera Raw version: 16.4 [ 1897 ]
    Maximum thread count used by Camera Raw: 5
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 1240MB / 16326MB (7%)
    Camera Raw real memory: 1203MB / 32653MB (3%)

    Cache1:
    Preview1- RAM:22.0MB, VRAM:0.0MB, DSC06580.ARW
    Preview2- RAM:30.0MB, VRAM:0.0MB, DSC06582.ARW
    Preview3- RAM:22.0MB, VRAM:0.0MB, DSC06581.ARW
    Preview4- RAM:22.0MB, VRAM:0.0MB, DSC06584.ARW
    Final5- RAM:114.0MB, VRAM:0.0MB, DSC04716.ARW
    Preview6- RAM:30.0MB, VRAM:0.0MB, DSC06579.ARW
    Final7- RAM:116.0MB, VRAM:0.0MB, DSC06585.ARW
    Preview8- RAM:22.0MB, VRAM:0.0MB, DSC04721.ARW
    Preview9- RAM:22.0MB, VRAM:0.0MB, DSC04723.ARW
    Final10- RAM:116.0MB, VRAM:0.0MB, DSC06573.ARW
    NT- RAM:516.0MB, VRAM:0.0MB, Combined:516.0MB

    Cache2:
    m:5208.0MB, n:517.2MB

    U-main: 239.0MB

    System DPI setting: 96 DPI
    Desktop composition enabled: Yes
    Standard Preview Size: 1680 pixels
    Displays: 1) 1920x1080, 2) 1920x1080
    Input types: Multitouch: No, Integrated touch: No, Integrated pen: No,
    External touch: No, External pen: No, Keyboard: No

    Graphics Processor Info:
    DirectX: NVIDIA GeForce GTX 1050 Ti (32.0.15.5599)
    Init State: GPU for Image Processing supported by default
    User Preference: Auto

    Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
    Library Path: C:\Users\setme\Lightroom\Pictures\Master
    Catalog-5-2-v13-3.lrcat
    Settings Folder: C:\Users\setme\AppData\Roaming\Adobe\Lightroom

    Installed Plugins:
    1) AdobeStock
    2) DxO PhotoLab 2
    3) DxO PhotoLab 2 Importer
    4) Flickr
    5) HDR Efex Pro 2
    6) Nik 6 HDR Efex
    7) Nikon Tether Plugin
    😎 Plugin Parameters
    9) Plugin Parameters
    10) Topaz Photo AI
    GoldingD
    GoldingD
    Legend
    July 8, 2024

     

     

    Operating system: Windows 8 - Home Premium Edition

     

     

     

    Yikes, even Microsoft admits Windows 8 was trash.

    Was an earlier version of LrC working?

     

    See:

     

    currently LrC requires Windows 10 (version 22H2) or Windows 11 (version 21H2 or later)

     

    You stated in your original post that you have Windows 11. but LrC thinks you have Windows 8. LrC gets that info from your OS, something may be wrong in the OS. Hopefully another member can reply with a solution to that.

     

    This may be an old bug, it might not cause any issues in itself, Perhaps see:

    In that discussion, scroll to the bottom.

     

    Ans, actually, if you really had Windows 8, then the Adobe Creative Cloud Desktop App, should have refused to show you such an update to LrC.

     

    On your Windows computer, what shows up in /Settings/About/  ??

     

     

     

     

    GoldingD
    GoldingD
    Legend
    July 8, 2024

     

    Checked for hardware issues and found CPU running a little hot. 
Changed CPU cooler to a better cooler. CPU now runs in the green

     

    So, you did have a heating issue. This can effect the GPU, this can effect LrC. so (despite in the grteen):

     

    • What about dust in the computer case. In the inlets, outlets
    • What about dust around the CPU. yes, you changed the cooler, so you probably dealt with that area.
    • What about dust around the GPU
    • What about dust at the PSU (often on the bottom, often overlooked)
    • Is the GPU properly seated in the expansion slot
    • Is the 12v power cable on the GPU properly connected, or is it loose
    • Is your GPU hot? (see link below)

     

    https://www.pcworld.com/article/397489/how-to-check-your-graphics-card-gpu-temperature.html

     

     

    H
    Hush1074Author
    Participating Frequently
    July 8, 2024
    While I had the case open I cleaned out dust around fans, GPU, CPU, and
    vents, I also tried a different CPU a friend let me borrow. Still have the
    crashing problem
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