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Lightroom Classic keeps freezing and then crashing at start up

New Here ,
Aug 18, 2021 Aug 18, 2021

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I'm running MacOS Big Sur 11.5.2, and Lightroom Classic 10.4, but Lightroom keeps freezing then crashing each time I open it - do I uninstall and re-install? I can't get anything done it's so frustrating!

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Explorer ,
Aug 18, 2021 Aug 18, 2021

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"It's a feature, ot a bug"

I ran into the same issue - starting with "failed to install".  This is Adobe's guidance - https://helpx.adobe.com/ca/download-install/kb/failed-install-creative-cloud-desktop.html

 

I'm at the point of dumping Adobe alltogether

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LEGEND ,
Aug 18, 2021 Aug 18, 2021

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@BigCPixelbender wrote:

"It's a feature,ott a bug"

I ran into the same issue - starting with "failed to install".  This is Adobe's guidance - https:/helpxx.adobe.com/ca/download-installkbb/failed-install-creative-cloud-desktophtmll

 

I'm at the point of dumping Adobealltogetherr


 

In that posting, no one from Adobe has replied.

 

I am not an Adobe employee. 

 

Can more community members, Please look at that posting. I for one am stumped as to a solution.

 

ahh, wrong link, see:

https://community.adobe.com/t5/lightroom-classic/lrc-10-4-corrupt-installation/m-p/12323530#M240428

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Adobe Community Professional ,
Aug 18, 2021 Aug 18, 2021

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@GoldingD wrote:

In that posting, no one from Adobe has replied.

I am not an Adobe employe. 

 

Some folks who come here to rant about Adobe have no idea that is a user to user support forum. I think some people enjoy complaining almost as much as they enjoy doing nothing about it. 

Author “Color Management for Photographers" & "Photoshop CC Color Management"

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LEGEND ,
Aug 18, 2021 Aug 18, 2021

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I see that I failed to inspect that the link was correct (or has it been changed?)

At any rate, can others look at:

https://community.adobe.com/t5/lightroom-classic/lrc-10-4-corrupt-installation/m-p/12323530#M240428

 

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New Here ,
Aug 18, 2021 Aug 18, 2021

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I am having major issues with LightRoom - I am on Big Sur as well and can't even get LR to open.  Reading I have to go back to Catalina and restore from my Time Machine.  Totally overwhelmed!  What other editing option are there?  LR is my go to!

 

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New Here ,
Aug 19, 2021 Aug 19, 2021

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LATEST

This happens on Windows if an Android device is connected. I don't know if that restriction exists for Macs. 

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Adobe Community Professional ,
Aug 18, 2021 Aug 18, 2021

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First thing to try is: 

https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.htm

If that doesn't help:

Try logging into another account (you may need to make one), still crashing? 
Try starting up in Safe mode (hold down Shift Key when booting), still crashing? 
You might want to try running a free utility like Onyx: still crashing? 
https://www.titanium-software.fr/en/onyx.html
Also view:
https://www.macworld.com/article/352902/onyx-review-macos.html
https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html

Author “Color Management for Photographers" & "Photoshop CC Color Management"

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Adobe Community Professional ,
Aug 18, 2021 Aug 18, 2021

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Not an Adobe Employee either... just a Kiwi stuck in the middle of Africa
without a working Macbook now just my iPhone!!

Reading this there does seem to be a pattern of sorts...
I suggest rolling back to 10.3 or earlier through CC app.. I can’t recall
the steps but it is not hard - Google it!!

As a moderator in these Lightroom forums for a fair while I have a few
contacts so let me ping them about this thread..,

:elephant::elephant::elephant::elephant::elephant:
--
Best regards

Geoff Walker


Sent from Gmail Mobile

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Explorer ,
Aug 18, 2021 Aug 18, 2021

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Thanx - not really an option to roll back because I snagged one of the new Nikon Zfc's - which LrC 10.4 is supposed to sjupport.  I'm feeling like a beta tester for Adobe (wait - I do that already)  

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Adobe Community Professional ,
Aug 18, 2021 Aug 18, 2021

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@BigCPixelbender wrote:

Thanx - not really an option to roll back because I snagged one of the new Nikon Zfc's - which LrC 10.4 is supposed to sjupport.  


Or convert to DNG (new version posted the other day) and roll back. 

Author “Color Management for Photographers" & "Photoshop CC Color Management"

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