Participating Frequently

Question

Lightroom Classic (Local) and Cloud totally disconnected (not syncing)

Forum|Forum|1 year ago
March 30, 2024
1 reply
1141 views

Hi team,

I'm a mac user, lightroom classic version 13.2, havent use the software for 2 months ish and suddenly having syncing issue like never before:

1. when i put new photos in shared/synced collection on lightroom classic, it's not showing up on lightroom (cloud), yes i waited 30min at least

2. after i delete all synced photo on cloud, the photo still remains in synced collections in lightroom classic and yes, i waited long enough

3. in both cases, lightroom classic is showing synching in progress (blue loading sign), but there's no sync activity at all when u double click into it.

What's happening? how to fix it? thanks

macOS

This topic has been closed for replies.

Rob_Cullen

Community Expert

Two items I can comment on from your screen-clips-

1) There are Notifications (Red Dot) for your Creative Cloud App. Do you have the current version installed? Have you upgraded the CC Desktop App?

2) The files you have marked to sync (38 in the selected folder) are all 'Missing'. Where are these original files in your system? Can you re-link them to the Catalog? Do any of the other Collections contain Missing photos?

Is it correct that you have 1TB of Adobe Cloud storage? (ie. the Photography Plan 1TB.)

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .

S

Sixuan34426116g2xrAuthor

Participating Frequently

Hi Rob,

Thank you so much for replying my question! Unfortunately I dont think either are the cause...

1. the red dot for creative cloud app apprears to be unread notifications, all adobe apps are up-to-date, as I mentioned, LrC version is 13.2 (latest) and yes, I have 1TB of cloud storage.

2. the shown "missing" was because i didnt plug in the external hard drive. the issue remains after i plug the hard drive in.

1) i double checked, photos in all collections are linked to catalog

2&3)as i mentioned before, I deleted all synced photos (1289 pics) and restored them... (try to see if it fix the problem), the result is shown in circle 2 and 3, my LrC says it's syncing 58 pics, while the action says 0 download/upload and 1289 pending... (idk what the hell is going on...), meanwhile lightoom cloud shown all is synced (what a mess)

3. as shown below, the lightroom cloud says there are 1289 synced photos and LrC said there are 1325 synced photos...

.

What do you think is happening.... is there a way to escalate this question to developers?

Thank you!

Peter

F

fierce_detail15A8

Known Participant

I feel u... this issue comes out of nowhere for me. I reinstalled Adobe creative cloud (cc) today and suddenly it starts to sync this morning (idk why).

However, when I making changes in LrC catalog (add/remove pic from catalog), it's not sync to cloud again..... the symptom is the same as you and i described 😞 I dont know who should i talk to to fix it...

I created a new Catalogue this morning and selected a few files to be synced.

Initially nothing happened until I added a picture to Lightroom (not the classic). then it started syncronizing both directions.

I went back to my original catalogue, set this one to sync with web again.

It did not sync.

I added another Picture to the non-classic Lightroom.

In CC I saw this picture coming up as downloading - but it actually never downloaded successfully.

What his probably means is that the issue is associated to the catalogue.

What could be a workaround would be to migrate all pictures to a new catalogue.

I wonder if there is an automated way to do that? I have 50k pictures in mine - doing this manually would be impossible.

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