Lightroom Classic Missing Some Syncs from LR Mobile

ZaneShepherdAuthor

Inspiring

Thanks for sharing. I did try it again a couple of days ago and had problems as well so the issue is clearly continuing. I have discontinued using this process until something definitive is received from Adobe.

Participating Frequently

This unfornately is still happening and lately, it's been too much of a pain to re-sync and wait for that entire process to finish. I've since been doing a new workflow where I still cull my images the way I always have. Having both Lightroom CC and Classic installed on my desktop, I'll open both side by side and set my filter on both, whether stars or flags. I'll make a major adjustment to the entire set of images in Classic like turn them black & white and then review which images didn't sync over based on what Lightroom CC is showing vs Lightroom Classic (Lightroom CC is always synced correctly but Classic never is). In the Classic catalog view, I have filenames turned on and for each image in CC that doesn't have the black & white applied to it (the images that didn't sync correctly), using the CC info bar, I find the filename, go back to Classic and then flag that image. It's a pain for sure but the easiest way I've found to get all of the remaining random images flagged in Classic. This process takes me 5 to 10 mins so I'm ok with that I guess until Adobe fixes this problem.

ZaneShepherdAuthor

Inspiring

Thanks very much for sharing. The more info we can put out there the more it will hopefully help Adobe find the problem!

E

enamic5

Known Participant

Hello.
I just encountered the same issue. Did the ratings on the iPad, went back to Classic on my iMac, and a lot of ratings did not sync... The weird thing was, they also did not sync and edits now, when I tested them. So unsynced photos, quick edit on iPad, did not sync back to iMac. Edit on the iMac synced back to mobile.

So - that is clearly a bug.

One thing that worked better for me – Tutning the iMac Lightroom classic off. That way, all mobile syncs will sync in one go, when I relaunch Classic, and it does a full sync.
So - not sure if the closing of the desktop application is the solution, avoiding bitty incremental syncs.

Rikk Flohr_Photography

I am unable to reproduce this with Lightroom Classic 10.4 and Lightroom mobile 6.4

I have a collection of ~600 images of mixed star ratings.

On Classic set all to 5 stars.
Wait ~ 1 minute
All Items on iPad are 5 Stars

on iPad set 50 images to 4 stars
Wait ~ 1 minute
All 50 images are changed to 4 stars

In LrC set Flags on 50 images to No Flag
Wait ~ 1 Miniute
on iPad all Flags set to No Flag

on Lr Mobile iPad set 25 Flags to Flagged
Wait ~ 1 Minute
on Lightroom Classic 25 images show Flagged

If someone could supply bonafide repeatable detailed steps to induce the behavior, I would be happy to test again. At this time, I cannot reproduce any failure.

Rikk Flohr: Adobe Photography Org

ZaneShepherdAuthor

Inspiring

Rikk,

Thanks very much for setting up the detailed scenarios in an attempt to recreate the issue(s) a number of us have reported. Of the scenarios you set up, the one I have had the problems with seems to the last one with flags being set in Lr Mobile iPad that do not make it 100% to Lr Classic.

These types of problems are the most difficult to solve because I went through a stretch prior to a few weeks ago where my experience was back to 100% successful as you experienced with your test. The failure is clearly inconsistent and none of us know when or why a sync may not work.

I do have a follow up question regarding your test. Is Lr Classic up and running during the test as you are making the changes on the mobile platforms or is it closed and then you reopen it so that all of the sync's come through and update Classic at once?

Thanks very much for looking into this. I will clearly document my next sync session in an attempt to construct something as you requested.

Roland6C1B

Participant

Same problem as all the other users. I have a synced collection with 294 flags in LR and only 153 flags in LRC. In the succesive collection everything is fine and all images with a flag are synced. I have to try to rebuild the sync now and to hope that after that all is synced.

T

todds21989058

Participant

I'm having the exact same problem. Such a bummer because I want to be able to cull and edit on iPad, and have all changes sync to Lightroom Classic.

Really hope this can be fixed soon or i'm going to have to completely change my workflow to avoid using mobile Adobe apps.

N

Nichole5D09

Participating Frequently

I'm having the same issue! I see that this is an older thread from the spring but has anyone found a solution? I'm a bit confused by the "rebuilding sync data."

I just got an iPad and started the same workflow mentioned here by the original poster (except my clients don't see the raw files, I go through and cull them myself.) For the past 3 sessions (spread apart and processed on different days spread throughout the month of August) I've had one "chunk" of photos (of different lengths and at different spacing) in the gallery that don't sync the flags from my iPad back to LR Classic. I actually noticed after I finished editing in Classic and couldn't find some of my favorite shots of the session - turns out the flags didn't save so they were just unflagged.

I also have done some editing on my iPad where only random images will not sync across both platforms.

Super frustrating! Any solutions? I've deleted collections and tried to start again but mysteriously the exact same images don't sync after the initial sync on to LR.

Participating Frequently

There is definitely a bug. I have the same issue where Lightroom won't sync the flags or ratings for random photos from a shoot. I basically have to rebuild the sync data or delete the Sync.lrdata folder after every photoshoot now. Sometimes I have to do it twice for it to work. It's super frustrating. This should be reported to Adobe but I'm not sure how to go about doing that.

Participating Frequently

I'm having the exact same issue, it's super frustrating. I've had a similar workflow for the past few years and syncing has always worked fine, now all of a sudden, not all of my star ratings and flags are syncing. It seems that about 80% of them sync and the rest don't and I can't seem to find a workaround. I've tried selecting the whole batch of images with a certain rating and changing it to a different rating but the same photos show up when I filter the results and the others don't. I can't find a pattern either, it's very random. I'm open to suggestions or workarounds.

ZaneShepherdAuthor

Inspiring

I tried to reply to your post above but the forum keeps blocking it for "post flooding". Don't know what the problem is so I'll try to shorten this. Yes, I'm still having the problem. No real pattern. I did try deleting the Sync.lrdata folder. Lightroom resynced everthing and then I tried to process another batch from my iPad and it all synced just fine! I'll keep an eye on it but it may have worked. Please give that a try and keep me posted!

https://helpx.adobe.com/lightroom-classic/kb/sync-faq.html

Participating Frequently

In the settings, under Sync tab, I held alt and clicked rebuild sync data which I believe is the same as deleting sync.lrdata folder. It took a bit for everything to sync over and at first, it seemed like it was finished but I was still having the same issues. I went back to the settings and to the sync tab and all of a sudden items starting syncing again and after that process completely finished everything started working normally again. I guess this is a good workaround. Thanks for the help!

cmgap

Community Expert

Star ratings will not sync - you should see the pick flags but you won't see the star ratings - comments will sync. The most likely cause for missing sync'able data is an interruption during sync.

What syncs	What does not sync
Smart previews	Videos*
Captions	PSB files
Flags	Files greater than 200 MB
Ratings	History steps
Develop settings	Keywords
	Snapshots

ZaneShepherdAuthor

Inspiring

Thanks for the response and the great resource link. I have to admit though that I'm confused by the statement that the star ratings will not sync. The always have and they still are syncing, just albeit recently with some inconsistency. Has something changed? The sync doc even states they will sync along with flags. Can you please clarify? Thanks!

cmgap

Community Expert

Ratings do sync back to Classic. I've just tested it again and it works. You'll need to keep looking for a pattern for why some image ratings are syncing and some are not.

Todd Shaner

Legend

Are the edits missing in LrC visible at lightroom.adobe.com? If so try signing out in the Creative Cloud app on the LrC system with the issue (click on the screen icon in the upper right-hand corner) . Reboot your system and sign back in using the Creative Cloud app. Lauch LrC and give it some time to see if the iPad edits now sync.

ZaneShepherdAuthor

Inspiring

Excellent suggestion. I did verify that all edits were in sync between lightroom.adobe.com and LR iPad and LR CC etc. Unfortunately, I went back into LrC and manually made the same flag and star settings as LR iPad etc. to get everything back in sync. I'm going to try more testing and if I notice another out of sync, I'll try your suggestion. Thanks Todd!!!!

ZaneShepherdAuthor

Inspiring

I did my daughter's prom shoot yesterday and the problem still exists. I did a control where I starred 9 pics on the iPad back to back in one session. I thougth I would try having LrC not running so that when I launched it all edits would sync at once. Of the 9 starred pics, 8 ended up in LrC. The missing one wasn't even the last one. It was the next to last. Has no one else experienced this recently?

I wasn't able to follow the suggestion about signing out of the Creative Cloud app. I couldn't identify what you meant about the screen icon. I'm running Win 10, don't know if that matters. I had no connectivity interruptions. I made all these changes in a short period of time myself.

Todd Shaner

Legend

"However, as an example, in a shoot last weekend where the client reviewed approximately 800 images on the iPad and did a series of passes where they flagged and then rated, those flags and ratings only made it back to the LR Classic versions about 70-75% of the time."

My first guess would be that your client closed the session (closed LR Mobile, turned off iPad, or Wi-Fi disconnected) before all of the changes had synced to the Cloud. I've found it sometimes takes far longer than expected to sync all edits.