Lightroom Classic Missing Some Syncs from LR Mobile

Explorer ,
Apr 20, 2021 Apr 20, 2021

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I have experienced instances with four albums now where some actions done to pics in LR Mobile on my iPad are not fully synced back to Lightroom Classic.  Here's the workflow and what has happened:

 

1) Pics initially imported from D850 to Lightroom Classic.

2) Collections created in LR Classic and set to sync to Lightroom.

3) Albums with all pics appear on iPad in LR as they should (as well as iPhone, cloud etc.).

4) Albums are reviewed on iPad with certain pics flagged and/or star rated.

5) LR iPad, LR iPhone, LR desktop (not Classic, the other one) and lightroom.adobe.com are all perfectly in sync right down to the pick, ratings, etc.

5) The problem is that some of the flags and ratings changes properly sync back to Classic and some do not.  I can't really see a pattern.  Edits however done in LR mobile appear to sync but I only tested a few.

 

This is a huge problem because now Classic is out of sync with the client's selection made on the iPad.  I do this a lot and have never had this problem until a week or so ago.

 

Is this a new known issue?  How can it be fixed/re-synced?

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Explorer ,
Apr 07, 2022 Apr 07, 2022

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@sunnyraini thanks so much for chiming in!  Yes, this is what we need.  The more people sharing their experiences may help us and Adobe see what the patterns are.  Just curious, if you were to go to LR on your iPhone or desktop (not LrC but LR), are they all in sync with your iPad?  My experience is that the LR part of the ecosystem is always in sync.  Also, I would be curious if you had tried flagging/rating at the LrC level and determined if they did/didn't successfully sync back down to the iPad.  Historically, my problems had all been with flagging, starring and edits on the iPad not syncing up to LrC but with all LrC edits making it to the iPad.  Recently, I had my first instances of LrC changes not syncing to the iPad.

 

I've stopped my LR/LrC workflow at this point because it's too time consuming if things get out of sync.  Can someone from Adobe please chime in and let us know if this problem has been acknowledged or is the position still that it is not a problem with the ecosystem?

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New Here ,
Apr 25, 2022 Apr 25, 2022

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Hi all, I'm having the exact same issue recently (March/April 2022). 

 

For me, I import photos into LrC, and use LR Web for ratings/flags. These ratings and flags do not consistently sync back to LrC. I also edited a couple of those non-syncing images in LR desktop, while the edits are synced back to LrC, the ratings and flags still do not sync back to LrC. 

 

For an inconsistent photo, I tried adjust the ratings/flags in LrC, and it will sync to LR Web and overrides my ratings in LR Web.

 

For Adobe: since many people are reporting this, I want to say that "I can't reproduce the issue" doesn't mean the issue does not exist. I do understand that this is hard to investigate, though. So maybe try the followings. 

 

1. Find a very large catelog, use a very large album. 

2. Try doing something in LR and LRC "concurrently", like rating a large batch of images in LR Web and then quickly jump to LRC and edit some photos. This is not how I use or experience the problem, but concurrenty often triggers problems so maybe this can help trigger it.

 

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New Here ,
Aug 10, 2022 Aug 10, 2022

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LATEST

Same issue August 2022, import photos to LrC, editon the iPad, flagand re-sync, but every single time photos are missing when filtering by flag. Spent countless hours with Adobe online, allowed remote access and found when they cannot work out the problem, theyre keen to leave and then give me a new task that releases them from the online conversation.

Adobe, PLEASE contribute to this problem that so many people are having

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Community Beginner ,
May 10, 2022 May 10, 2022

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Hi everyone,

Same issue here. There was an adobe employee, @Rikk Flohr: Photography , trying to reproduce the error. I do believe that the approach he listed varies greatly from the real world usage as he rated a bunch of images all at once while LrC was running.

 

Here are my steps to reproduce the behaviour:

  1. Import images to LrC, my Galleries had roughly 1.000 images or above
  2. Create a synched collection
  3. Start culling on iPad. To do so, rate or flag each image ONE BY ONE, I did NOT do batch ratings. While culling I had filters active in LR (do not show images flagged as discarded). While culling LrC was NOT running (for me that is the whole point of the iPad app).
  4. Result: some ratings ware synched, others werent. 

 

As far as I can tell the problem lies within LrC. I come to this conclusion because the ratings are apprently synched to lightroom.adobe.com.

 

Hope that helps.

Best,

Eric

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Explorer ,
May 10, 2022 May 10, 2022

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Eric,

 

Thanks very much for the post.  Your experience is consistent with the issue as I've experienced it.  Hopefully more users will continue to report this.  I've not seen anything else from Adobe on the status of this issue.

 

Thanks again!

 

Zane

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New Here ,
May 22, 2022 May 22, 2022

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Having the exact same problem. I have nothing new to add to the topic as the problem occurs just like described.

  • 80% of the work done on iPad is synchronised on LrC. 20% is not.
  • It affects pictures randomly without clear pattern.


Just like you, it is killing my workflow and make me loose a lot of time. Also, I cannot trust that the export I will send to my customer actually has the full scope of the work done on it since I have evidence of missing adjustement on some pictures.

 

Can't find a way around and have to redo all manually.

 

Hope this topic reach the right person on Adobe side.. 

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Explorer ,
May 22, 2022 May 22, 2022

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Thanks @AdrienDadi for chiming in.  I just keep hoping that the more that do will prompt Adobe to help us!  Most experiences are consistent.  I would gladly work with Adobe tech support for troubleshooting if asked!

 

We have this fantastic ecosystem here of great products that are designed to work together.  Picking/cropping/culling/rating can be done so quickly on the iPad with the rest of the processing being done in LrC when synced.  It is a great workflow.  Please Adobe, help us!

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Community Beginner ,
Jul 26, 2022 Jul 26, 2022

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I've been having this issue for the last couple years, spent countless hours with Adobe support, but nothing helped. 

There is clearly a bug in Lightroom Classic somewhere. I never have sync issues between Ipad and Cloud.

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New Here ,
Jul 26, 2022 Jul 26, 2022

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Same issue here.  Flagged photos on iPad.

They sync correctly to  lightroom.adobe.com

But often they don't sync to Classic (Windows)

It's happened before and somehow I managed to fix it but couldn't remember how.

Just happened again - tried all the usual - forcing a resync, logging out/in, reinstalling (including deleting any LR folders I could find).  No luck.

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Explorer ,
Jul 27, 2022 Jul 27, 2022

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Hi Linas - Sorry you've been having the same problems as many of us.  I can only hope that at some point Adobe will acknowledge this issue and do something about it!  I have discontinued making any edits on any of the other platforms other than in LrC.  Very unfortunate.

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New Here ,
Jul 27, 2022 Jul 27, 2022

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Turns out I did fix this with the nuclear option (uninstalling, deleting all Lightroom folders, reinstalling).  Syncing was paused when I started the app up and didn't notice - now al is good.  So in summary:

 

Forcing a re-sync (Preferences -> Lightroom Sync -> [ALT key] -> Rebuild Sync Data) doesn't work

Logging out/in - doesn't work

 

I've a feeling the nuclear option is overkill - next time I'll try to figure out exactly what's needed - I'm pretty sure it's just one folder that needs deleting.

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Community Beginner ,
Jul 27, 2022 Jul 27, 2022

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I've changed my computer, tried new catalog...This issue is always there. And you never know when this is going to happen. There is clearly a bug in the software.

The only solution I've found so far is rebuilding sync data. But at the moment I have 180k photos synced to the cloud and rebuilding sync data would probably take around 3 days:)

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