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M
moms90
Participant
November 13, 2017
Question

Lightroom Classic Mobile App Disappeared from my iPhone

  • November 13, 2017
  • 3 replies
  • 881 views

I updated to Adobe Lightroom CC, upon doing so I lost my original Lightroom Classic Mobile App with was with the blue border and now replaced with the green border of Lightroom CC.  The only photos showing are not my synced photos from Lightroom Classic but the photos captured by the phone itself.  Where did the original mobile app disappear to and can I get it back?

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    3 replies

    J
    Community Expert
    Jao vdLCommunity Expert
    Community Expert
    November 13, 2017

    The app on your phone simply got renamed. It is the same app as it was before, just with slightly changed icon, a new name and a few added features. It's the same as before. It should show you everything you sync from Classic to the cloud and every image you take with the camera feature in the app. Lightroom Classic on the desktop, if it is logged on to the same creative cloud account as your phone should show you all images taken on the phone together with everything you sync from it to the cloud in the "all synced" collection.

      B
      Community Expert
      Bill SpragueCommunity Expert
      Community Expert
      November 13, 2017

      The app has been "updated" and renamed.   The update was not because you updated your PC.  The phone app update took place on it's own.  Check your sync settings. 

        J
        Community Expert
        Jao vdLCommunity Expert
        Community Expert
        November 13, 2017

        You probably have to log back into your creative cloud account on the phone.

        M
        moms90Author
        Participant
        November 13, 2017

        I am signed into my account.  My original classic Lightroom has disappeared and the new app has taken over, but why then can I still access my LR Classic on my desktop and not on my iphone?  I have two icons on my desktop LR (classic) and LRCC (w/green border) yet on my iphone I am only getting iphone captured photos?  I'm so confused by this new purchase and update.

        M
        moms90Author
        Participant
        November 13, 2017

        In addition, I am a little worried about starting the sync process from my desktop LR Classic application for fear that I will lose either the app, access to photos or something worse.

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