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Lightroom Classic - Not Responding

New Here ,
Nov 08, 2022 Nov 08, 2022

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Need help.This is the first time I am using Lightroom Classic. The moment I launch the LrC app on Mac OS, all i see is a grey screen. Any thoughts on troublshooting?

 

 

 

LightroomClassic.jpg

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Community Expert ,
Nov 08, 2022 Nov 08, 2022

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It might help if you suggest the Version Number of your OS. and the Version Number of Lightroom-Classic.

 

Regards. My System: Lr-Classic 12.0.1 Photoshop 24.0.1, ACR 15.0, Lightroom 6.0, Lr-iOS 8.0.8, Bridge 13.0, Windows-11.

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Community Expert ,
Nov 09, 2022 Nov 09, 2022

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A copy of your 'System Info' would be helpful. This can be found under the LrC Help menu. You can use the 'Copy' button at top right of the System Info panel, then paste into your next post to the forum. I've attached a copy of the panel and content I'm refering to.

 

System Info.png

 

 

 

 

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New Here ,
Nov 13, 2022 Nov 13, 2022

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Thank you for the reply. Sad thing is I am not even seeing 'System Info' under LrC help Menu. Below is the screenshot from my device

LrC Help Menu.png

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Community Expert ,
Nov 13, 2022 Nov 13, 2022

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Try resetting the LrC preference file as described in Method 1 at https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

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Community Expert ,
Nov 13, 2022 Nov 13, 2022

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Getting started, see info at the link below.

https://helpx.adobe.com/lightroom-classic/get-started.html

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.7.1 BigSur,; LrC 12.0.1, Lr 6.0, Ps 24.0, ACR 15.0,; Camera OM-D E-M1

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