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volkerf74684964
Participant
July 14, 2019
Question

Lightroom Classic not syncing - maybe "proxyfile" missing?

  • July 14, 2019
  • 1 reply
  • 2139 views

I have a picture which does not sync to my Lightroom Classic on my Mac.

I did a little investigation and found the following:

Lightroom Web is telling me that changing a picture is not possible because of a missing "proxyfile". I need to switch to my iPad and allow to sync the full picture.

I did and changes on my iPad for the specific picture are always synced to Lightroom Web and are visible. However the error message still remains.

The original picture was loaded via iPad from a Nikon Camera (NEF). The raw file is on Adobe Cloud. I have other pictures, taken at the same time (shot a series of 5 photos) which work without any issues (also be able to update the picture on Lightroom Web).

Any ideas are welcome.

Volker

    This topic has been closed for replies.

    1 reply

    Tony_See
    Tony_See
    Inspiring
    July 14, 2019

    This a mystery issue to me.

    Can you post a screen shot of it if you can recreate it and also your LR version EXACTLY and your OS thanks Volker.

    We will endeavour to get top the bottom of this for you.

    V
    volkerf74684964Author
    Participant
    July 14, 2019

    Mac OS 10.14.5

    Lightroom Version

    Sync status from Lightroom Classic

    Error Message from Lightroom Web, after clicking on "Bearbeiten".

    "The proxy file which is required for processing is not available. Following information might help to solve the problem. Sync of file _V19...NEF is not finalized. Open Lightroom on Volker's iPad to continue with sync. Added on 10.02.2019".

    Just want to mention that I can download the picture in RAW and JPEG format with the "download function".

    JohanElzenga
    Community Expert
    JohanElzengaCommunity Expert
    Community Expert
    July 14, 2019

    Hi Johan, not everything is as simple as it seems to be. As you might have red in my initial post, I did exactly what the message recommends me. I started my iPad to finalize the sync. However, LR on iPad status was "all in sync". So I changed / modified the picture again and LR iPad synced the changes to the cloud (icon cloud+ then icon cloud_checkmark). I am able to see the changes in LR Web.  But the error Message does not go away. And Lightroom Classic does not sync onto my Mac, either.

    Volker


    That means that despite of what you see in Lightroom web, the image has not been fully synced like the error message says. The only question is how to fix that. My suggestion would be as follows. On your iPad, tap the Share sheet button and then choose 'Export Original'. Choose the camera roll. Then delete the image from Lightroom iPad. Check that it is also deleted from Lightroom web. Now import it again in Lightroom iPad from the Camera Roll. It does mean you will lose your edits, but this may be the only way to get the sync done correctly.

    -- Johan W. Elzenga
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