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volkerf74684964
Participant
July 14, 2019
Question

Lightroom Classic not syncing - maybe "proxyfile" missing?

  • July 14, 2019
  • 1 reply
  • 2124 views

I have a picture which does not sync to my Lightroom Classic on my Mac.

I did a little investigation and found the following:

Lightroom Web is telling me that changing a picture is not possible because of a missing "proxyfile". I need to switch to my iPad and allow to sync the full picture.

I did and changes on my iPad for the specific picture are always synced to Lightroom Web and are visible. However the error message still remains.

The original picture was loaded via iPad from a Nikon Camera (NEF). The raw file is on Adobe Cloud. I have other pictures, taken at the same time (shot a series of 5 photos) which work without any issues (also be able to update the picture on Lightroom Web).

Any ideas are welcome.

Volker

    This topic has been closed for replies.

    1 reply

    Tony_See
    Tony_See
    Inspiring
    July 14, 2019

    This a mystery issue to me.

    Can you post a screen shot of it if you can recreate it and also your LR version EXACTLY and your OS thanks Volker.

    We will endeavour to get top the bottom of this for you.

    V
    volkerf74684964Author
    Participant
    July 14, 2019

    Mac OS 10.14.5

    Lightroom Version

    Sync status from Lightroom Classic

    Error Message from Lightroom Web, after clicking on "Bearbeiten".

    "The proxy file which is required for processing is not available. Following information might help to solve the problem. Sync of file _V19...NEF is not finalized. Open Lightroom on Volker's iPad to continue with sync. Added on 10.02.2019".

    Just want to mention that I can download the picture in RAW and JPEG format with the "download function".

    JohanElzenga
    Community Expert
    JohanElzengaCommunity Expert
    Community Expert
    July 14, 2019

    The error message is pretty clear. You have uploaded a NEF file to your iPad and synced it, but the sync from the iPad to the cloud has not been completed yet. So start Lightroom on the iPad and let it complete the sync.

    -- Johan W. Elzenga
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