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Brian5C7E
Participating Frequently
August 29, 2020
Question

Lightroom Classic not updating

  • August 29, 2020
  • 4 replies
  • 659 views

I have Lightroom Classic 9.0 installed on my Mac as a part of an existing ongoing subscription. However, I cannot update it to the latest version (9.3 or 9.4). When I go into Creative Cloud, it is showing Lightoom Classic as available to install but not currently installed. I do not want to install, rather just update. If I nevertheless click on Install, it gives me a message that there is a conflict with an existing version of Lightroom already installed. I do not want to lose all of my data and work so a bit reluctant to reinstall from scratch. Can anyone tell me what I may be doing wrong?

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4 replies

GoldingD
GoldingD
Legend
August 29, 2020

Consider uninstalling the Adobe Creative Cloud Desktop App, just that one App, Download a fresh new copy, and install it over again.

 

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

https://www.adobe.com/creativecloud/desktop-app.html

 

 

hmm, you may need different links for your language.

 

    B
    Brian5C7EAuthor
    Participating Frequently
    September 7, 2020

    Thanks again for the help. Uninstalling Creative Cloud was not possible with pop up messaging telling me that other applications (presumably Lightroom and Photoshop) are dependent on Creative Cloud.  I chatted then with Adobe online support who provided me then a link to an Adobe service artifact that addresses my situation with a list of 6 possible solutions. I tried the first 5 of the solutions with no effect. The 6th solution was to uninstall Lightroom from Creative Cloud and then reinstall. However, as Creative Cloud did not recognize my Lightroom installation, uninstalling it from Creative Cloud was not an option given. I then chatted with Adobe online support again and was instructed to simply install Lightroom 9.4 on top of the existing Lightroom 9.0 application and was assured my Lightroom data would not be corrupted by this. As I at least had some older backups of my Lighroom data, I did this without making new backups and it worked just fine. No data was lost and Lightroom 9.4 is working without problems. I did suggest though that Adobe correct its service artifact to reflect that its solution 6 is not possible. 

    Just Shoot Me
    Just Shoot Me
    Legend
    August 29, 2020

    Update and install. Basically the same thing.

    Are you sure you are currently running LrC 9.0?

    Sounds like you may be running Version 8.x and in that case you would get the Install as V9 is brand new.

     

    Post screen shots of what you are seeing.

     

    Also what EXACT version of OS X are you running?

    B
    Brian5C7EAuthor
    Participating Frequently
    August 29, 2020

    Thanks for the reply. I am running Mac OS Catalina 10.15.1 (see screenshot). I rechecked and am definitely running Lightroom Classic 9.0 - see screenshot. I am also posting a screenshot of what I am seeing in Creative Cloud - sorry, it is in German - to translate - "Installiert" means Installed, "Installieren" means Install, and "In Ihrem Abo verfügbar" means Available in your Subscription.   

     

     

    Just Shoot Me
    Just Shoot Me
    Legend
    August 29, 2020

    Catalina is now, IIRC, up to 10.15.6.

    Try updating OS X to the newest version.

    dj_paige
    dj_paige
    Legend
    August 29, 2020

    Sign out of your Creative cloud application. Then sign back in.

    B
    Brian5C7EAuthor
    Participating Frequently
    August 29, 2020

    Thanks much. Good idea. Unfortunately, following your advice, I tried your idea and also did a few restarts but this didn't fix the issue. 

    Ian Lyons
    Community Expert
    Ian LyonsCommunity Expert
    Community Expert
    August 29, 2020

    It seems like the CC App is finding or not not soemthing that prevents the update or new install.

     

    Fortunately, you're catalog, previews, presets, images, etc are not deleted when you remove the application. Nevertheless, it would still be wise to back up the catalog before uninstalling 9.0. When you're satisfied that you've created the backup, then uninstall 9.0. Doing so should clear the way for installing 9.4

    B
    Brian5C7EAuthor
    Participating Frequently
    August 29, 2020

    Thanks much for the reply. 

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