Lightroom Classic on a brand new PC turns pictures purple while using Denoise AI

[Petr38835619vgdm]

Please help!

I bought a new PC because I really need that Denoising in Lightroom Classic works fast, it took almost 10 minutes per picture in my last PC. The new one is quick but the picture turns purple while procesing the Denoise AI.

What should I do?

[Lumigraphics · Accepted solution]

Please post a system report.

[Petr38835619vgdm]

Procesor 13th Gen Intel(R) Core(TM) i7-13700K 3.40 GHz
RAM 32,0 GB
64bit x64
Windows 11 Home
21H2
Build  22000.2538

How can I get a detailed info?

[Lumigraphics]

Help->System Info. Also, are your files on your local hard drive?

[Petr38835619vgdm]

In System info, I get just the info I sent...

And yes, my files are on my local drive.

[Petr38835619vgdm]

Sorry, I found it:

Lightroom Classic version: 13.4 [ 202406181129-60d181b7 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Home Premium Edition
Version: 11.0.22621
Application architecture: x64
System architecture: x64
Logical processor count: 24
Processor speed: 3,4GHz
SqLite Version: 3.36.0
CPU Utilisation: 0,0%
Power Source: Plugged In, 100%
Built-in memory: 32541,7 MB
Dedicated GPU memory used by Lightroom: 2277,6MB / 12242,2MB (18%)
Real memory available to Lightroom: 32541,7 MB
Real memory used by Lightroom: 1928,1 MB (5,9%)
Virtual memory used by Lightroom: 4516,3 MB
GDI objects count: 689
USER objects count: 2348
Process handles count: 2693
Memory cache size: 391,1MB
Internal Camera Raw version: 16.4 [ 1897 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 708MB / 16270MB (4%)
Camera Raw real memory: 709MB / 32541MB (2%)

Cache1:
Preview1- RAM:22,0MB, VRAM:0,0MB, Z8I_5508_© Petr Dyrc.NEF
Preview2- RAM:22,0MB, VRAM:0,0MB, Z8I_5503_© Petr Dyrc.NEF
Final3- RAM:152,0MB, VRAM:0,0MB, Z8I_5504_© Petr Dyrc.NEF
Final4- RAM:152,0MB, VRAM:0,0MB, Z8I_5506_© Petr Dyrc.NEF
Preview5- RAM:22,0MB, VRAM:0,0MB, Z8I_5509_© Petr Dyrc.NEF
Preview6- RAM:22,0MB, VRAM:0,0MB, Z8I_5500_© Petr Dyrc.NEF
Preview7- RAM:22,0MB, VRAM:0,0MB, Z8I_5507_© Petr Dyrc.NEF
Preview8- RAM:22,0MB, VRAM:0,0MB, Z8I_5510_© Petr Dyrc.NEF
Preview9- RAM:22,0MB, VRAM:0,0MB, Z8I_5502_© Petr Dyrc.NEF
Preview10- RAM:22,0MB, VRAM:0,0MB, Z8I_5501_© Petr Dyrc.NEF
Final11- RAM:161,0MB, VRAM:1142,0MB, Z8I_5505_© Petr Dyrc.NEF
NT- RAM:641,0MB, VRAM:1142,0MB, Combined:1783,0MB

Cache2:
m:391,1MB, n:634,3MB

U-main: 71,0MB

System DPI setting: 96 DPI
Desktop composition enabled: Yes
Standard Preview Size: 1920 pixels
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: AMD Radeon RX 6750 XT (31.0.12027.7000)
Init State: GPU for Export supported by default
User Preference: Auto

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\petr\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\petr\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Flickr
3) Nikon Tether Plugin

Config.lua flags:

Adapter #1: Vendor : 1002
Device : 73df
Subsystem : 6361002
Revision : c0
Video Memory : 12242
Adapter #2: Vendor : 8086
Device : a780
Subsystem : 7e061462
Revision : 4
Video Memory : 80
Adapter #3: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Reproduktory (Logitech Speaker)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x120
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 8
GL_ACCUM_BLUE_BITS: 8
GL_ACCUM_GREEN_BITS: 8
GL_ACCUM_RED_BITS: 8
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 32
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 8192
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon RX 6750 XT
GL_SHADING_LANGUAGE_VERSION: 4.60
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 4.6.0 Compatibility Profile Context 22.20.27.07.221020
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_EXT_abgr GL_EXT_blend_color GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_texture_object GL_EXT_vertex_array GL_EXT_compiled_vertex_array GL_EXT_texture3D GL_EXT_bgra GL_EXT_draw_range_elements GL_EXT_point_parameters GL_EXT_texture_edge_clamp GL_ARB_multitexture GL_ARB_multisample GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_transpose_matrix GL_EXT_blend_func_separate GL_EXT_fog_coord GL_EXT_multi_draw_arrays GL_EXT_secondary_color GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_NV_blend_square WGL_EXT_swap_control GL_ARB_point_parameters GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_EXT_texture_compression_s3tc GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_texture_env_combine GL_ARB_texture_env_dot3 GL_ARB_depth_texture GL_ARB_fragment_program GL_ARB_vertex_program GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_env_combine3 GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_EXT_texture_rectangle GL_NV_primitive_restart GL_S3_s3tc GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_occlusion_query GL_ARB_point_sprite GL_ARB_shader_objects GL_ARB_shading_language_100 GL_ARB_texture_non_power_of_two GL_ARB_vertex_buffer_object GL_ARB_vertex_shader GL_EXT_blend_equation_separate GL_EXT_depth_bounds_test GL_ARB_color_buffer_float GL_ARB_draw_buffers GL_ARB_half_float_pixel GL_ARB_pixel_buffer_object GL_ARB_texture_float GL_ARB_texture_rectangle GL_EXT_framebuffer_object GL_EXT_pixel_buffer_object GL_OES_draw_texture GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_packed_depth_stencil GL_EXT_texture_format_BGRA8888 GL_ATI_separate_stencil GL_ATI_shader_texture_lod GL_EXT_draw_buffers2 GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_integer GL_EXT_transform_feedback GL_OES_EGL_image GL_EXT_provoking_vertex GL_EXT_texture_sRGB GL_EXT_texture_shared_exponent GL_ARB_depth_buffer_float GL_ARB_draw_instanced GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_half_float_vertex GL_ARB_instanced_arrays GL_ARB_map_buffer_range GL_ARB_texture_buffer_object GL_ARB_texture_compression_rgtc GL_ARB_texture_rg GL_ARB_transform_feedback GL_ARB_vertex_array_object GL_EXT_direct_state_access GL_EXT_texture_snorm GL_ARB_compatibility GL_ARB_copy_buffer GL_ARB_depth_clamp GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_fragment_coord_conventions GL_ARB_sample_shading GL_ARB_shader_texture_lod GL_ARB_sync GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_multisample GL_ARB_texture_multisample_no_array GL_ARB_uniform_buffer_object GL_ATI_meminfo GL_EXT_texture_storage GL_NV_copy_image GL_AMD_blend_minmax_factor GL_AMD_depth_clamp_separate GL_AMD_sample_positions GL_ARB_ES2_compatibility GL_ARB_base_instance GL_ARB_blend_func_extended GL_ARB_debug_output GL_ARB_draw_indirect GL_ARB_explicit_attrib_location GL_ARB_get_program_binary GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_occlusion_query2 GL_ARB_robustness GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_precision GL_ARB_shader_stencil_export GL_ARB_shader_subroutine GL_ARB_tessellation_shader GL_ARB_texture_compression_bptc GL_ARB_texture_rgb10_a2ui GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_viewport_array GL_EXT_shader_image_load_store GL_EXT_texture_sRGB_decode GL_AMD_bus_addressable_memory GL_AMD_pinned_memory GL_ARB_conservative_depth GL_ARB_internalformat_query GL_ARB_shader_atomic_counters GL_ARB_shader_image_load_store GL_ARB_shading_language_420pack GL_ARB_texture_storage GL_ARB_transform_feedback_instanced 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[John R Ellis]

"DirectX: AMD Radeon RX 6750 XT (31.0.12027.7000)"

That graphics driver is two years old. Update to the latest driver here:

https://www.amd.com/en/support/downloads/drivers.html/graphics/radeon-rx/radeon-rx-6000-series/amd-r...

[Petr38835619vgdm]

Thank you, John, I was searching through many forums in the past few days and found a similar solution. My driver is up-to-date now and the problem disappeared for the moment.

I appreciate your help.

Take care.

[Petr38835619vgdm]

Unfortunately, my problems go on. Denoise is acceptably fast but now I experience changing colors during editing and sometimes shutting down the computer... 😞

[John R Ellis]

It may be that the version 24 AMD Adrenaline utility has started automatically applying a "gaming" profile to LR Classic. Some have reported that disabling the profile and "optimizations", restoring the default settings, lets the version 24 drivers work correctly with LR:

https://www.reddit.com/r/radeon/comments/1ad69lg/lightroom_classic_crashing_on_the_latest_driver/ https://community.adobe.com/t5/lightroom-classic-discussions/long-time-listener-first-time-caller-am... 

[Petr38835619vgdm]

You are probably right. Lightroom appears as a game in Adrenaline and had two options on: Anti-Lag and Image Sharpening. I set both off and hope it solves the problem.

Thanks again!