Lightroom classic - remove with generative ai not working after last update on June 20 2025

Question

After the update that came both in Lightroom and Photoshop (normal and beta) in June 20. 2025, I found out that in Lightroom classic the remove with generative ai is not working. Not only it takes ages to process, but in the end it gives an error. I mention that my internet connection is on and working properly.

[Moved from ‘Lightroom ecosystem Bugs’ to ‘Lightroom Classic Discussions’ by moderator, according to forum rules.]

[Moved from ‘Lightroom ecosystem Bugs’ to ‘Lightroom Classic Discussions’ by moderator, according to forum rules.]

bibi2085 · Accepted Answer

wierd, but now works, even though i haven't done anything.

JohanElzenga · Answer

I'm not a Windows expert so I can't tell you how to fix this, but this looks like a firewall issue on your computer. Although your internet connection is fine, something prevents Lightroom from using it. Anti-malware software could also be the culprit.

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