Lightroom Classic repeatedly crashing

[ambitious_Hero98C6]

Ver: 14.4

Anytime I try to do basically anything, the program freezes then crashes. This was an issue about six months ago but was resolved (I don't know how), and seems to be back. Sometimes the crash happens immediately upon boot-up, sometimes during import, sometimes during copy/paste, sometimes when trying to switch between photos, etc. I have already tried the immediate troubleshooting tips of turning GPU acceleration off, clearing the cache, starting up in a brand new catalog, and clean installing the program. None of these have solved the issue. I have also checked the integrity of my drives and all appears to be good there too.

My computer specs are also here:

Processor 13th Gen Intel(R) Core(TM) i9-13900KF 3.00 GHz
Installed RAM 64.0 GB (63.8 GB usable)

NVIDIA GeForce RTX 4070 Ti

NVIDIA Driver: 576.80

[Rikk Flohr: Photography]

We’ve reviewed the email address you use with this forum and found no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

[Rikk Flohr: Photography]

Thanks for reaching out via DM with a different EMail address. 

I can find nothing under that email addy either. 

The next time you experience a crash, fill out the dialog-including your email address, screenshot the dialog, submit the dialog, and then post the screenshot here in this thread. 

Thanks!

[ambitious_Hero98C6]

Opened the program, immediately crashed. Here's the dialog:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="25.0.0.202503041705_0167cbb" clientVersion="25.0.0.202503041705_0167cbb" applicationName="Adobe Lightroom Classic" applicationVersion="14.4" build="[202506051112-5918896a]" source="Windows-Client" crashType="n/a">
<time year="2025" month="6" day="26" hour="17" minute="42" second="52" timeoffset="-300" timezone="Eastern Daylight Time" crsessionduration="5"/>
<user guid="07d75dbb-66ee-4709-aa27-743d3663ef0b"/>
<system platform="Windows 11 Home" osversion="11.0" osbuild="22631" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="65348" machine="13th Gen Intel(R) Core(TM) i9-13900KF" model="Intel64 Family 6 Model 183 Stepping 1" cpuCount="32" cpuType="8664" cpuFreq="2995 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 4070 Ti" description="NVIDIA GeForce RTX 4070 Ti" driverDate="20250612000000.000000-000" driverVersion="32.0.15.7680" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2782&#38;SUBSYS_569619DA&#38;REV_A1&#92;4&#38;256A0AA8&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFA580C28DE">
<backtrace crashedThread="0">
<thread index="0">
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</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x00000000613E3BE0"/>
<register name="RBX" value="0x00000000613E3BE0"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x00000000315C2810"/>
<register name="RSI" value="0x0000000035DE7698"/>
<register name="RDI" value="0x000000006281A050"/>
<register name="RSP" value="0x000000003536EF60"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x00007FFA580C28DE"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Full
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
87af40a6-e3d9-4bae-9d6c-2104837f933f
</sessionId>
<dunamisConfigGuid>
b521ffc8-5267-46ac-bf6b-51b6a798b840
</dunamisConfigGuid>
<imsUserGuid>
E4284B8F5D38C66C0A495E9E@AdobeID
</imsUserGuid>
</crashreport>

[Rikk Flohr: Photography]

I need to see the dialog window with the completed information at this point. Is that not available?

[ambitious_Hero98C6]

Crashed again after editing 5 whole photos. Here's what I get when it crashes, with the following code: 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="25.0.0.202503041705_0167cbb" clientVersion="25.0.0.202503041705_0167cbb" applicationName="Adobe Lightroom Classic" applicationVersion="14.4" build="[202506051112-5918896a]" source="Windows-Client" crashType="n/a">
<time year="2025" month="6" day="26" hour="18" minute="4" second="21" timeoffset="-300" timezone="Eastern Daylight Time" crsessionduration="331"/>
<user guid="07d75dbb-66ee-4709-aa27-743d3663ef0b"/>
<system platform="Windows 11 Home" osversion="11.0" osbuild="22631" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="65348" machine="13th Gen Intel(R) Core(TM) i9-13900KF" model="Intel64 Family 6 Model 183 Stepping 1" cpuCount="32" cpuType="8664" cpuFreq="2995 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 4070 Ti" description="NVIDIA GeForce RTX 4070 Ti" driverDate="20250612000000.000000-000" driverVersion="32.0.15.7680" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2782&#38;SUBSYS_569619DA&#38;REV_A1&#92;4&#38;256A0AA8&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFA575FD02A">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFA575FD02A" symbolname="luaopen_string"/>
<stackStatement index="1" address="0x00007FFA5760286E" symbolname="luaopen_table"/>
<stackStatement index="2" address="0x00007FFA57601295" symbolname="luaopen_table"/>
<stackStatement index="3" address="0x00007FFA575DFA74" symbolname="lua_resume"/>
<stackStatement index="4" address="0x00007FFA575CCFE6" symbolname="lua_call"/>
<stackStatement index="5" address="0x00007FF9E5D8EF8D" symbolname="AgView_Win_getParentManifestationL"/>
<stackStatement index="6" address="0x00007FF9E5D8F728" symbolname="AgView_Win_rectGetBoundsL"/>
<stackStatement index="7" address="0x00007FF9E5D8FF72" symbolname="AgView_Win_applyLayout_L"/>
<stackStatement index="8" address="0x00007FFA575DEC8D" symbolname="lua_getstack"/>
<stackStatement index="9" address="0x00007FFA57601EC8" symbolname="luaopen_table"/>
<stackStatement index="10" address="0x00007FFA57622BC9" symbolname="AgThrowProgramError"/>
<stackStatement index="11" address="0x00007FFA575DF90F" symbolname="lua_resume"/>
<stackStatement index="12" address="0x00007FFA575D17AD" symbolname="luaopen_base"/>
<stackStatement index="13" address="0x00007FFA575D15A0" symbolname="luaopen_base"/>
<stackStatement index="14" address="0x00007FFA575DEC8D" symbolname="lua_getstack"/>
<stackStatement index="15" address="0x00007FFA57601E5E" symbolname="luaopen_table"/>
<stackStatement index="16" address="0x00007FFA575DFA74" symbolname="lua_resume"/>
<stackStatement index="17" address="0x00007FFA57622BC9" symbolname="AgThrowProgramError"/>
<stackStatement index="18" address="0x00007FFA575DFB1E" symbolname="lua_resume"/>
<stackStatement index="19" address="0x00007FFA575CCF70" symbolname="lua_pcall"/>
<stackStatement index="20" address="0x00007FFA01A208F2" symbolname="private_load_AgEventLoopUtils"/>
<stackStatement index="21" address="0x00007FFA01A1F4E0" symbolname="HandleASAPTasks"/>
<stackStatement index="22" address="0x0000000140B8165A" symbolname="GetAppInstance"/>
<stackStatement index="23" address="0x00007FFA016DFB71" symbolname="unknown"/>
<stackStatement index="24" address="0x00007FFA01712BF0" symbolname="unknown"/>
<stackStatement index="25" address="0x000000014084A97A" symbolname="gudeVersion"/>
<stackStatement index="26" address="0x00007FFA65AA259D" symbolname="BaseThreadInitThunk"/>
<stackStatement index="27" address="0x00007FFA66F0AF58" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000005"/>
<register name="RBX" value="0x000000005B104AE0"/>
<register name="RCX" value="0x000000005B104AE0"/>
<register name="RDX" value="0xD18B48E98B4850EC"/>
<register name="RSI" value="0x00000000472D7FE8"/>
<register name="RDI" value="0x0000000244300680"/>
<register name="RSP" value="0x000000000014F470"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x00007FFA575FD02A"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<hbLogSessionDllStatus>

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<sessionId>
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</sessionId>
<dunamisConfigGuid>
b521ffc8-5267-46ac-bf6b-51b6a798b840
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<imsUserGuid>
E4284B8F5D38C66C0A495E9E@AdobeID
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</crashreport>

[Rikk Flohr: Photography]

Unfortunately, this crash report does not contain the information nor the context we would get from your online version. As of this morning, we've no crash reports in our system under this email or the one you've provided by direct message. 

I forwarded this to the team, and they've asked if you can provide your lrc_console.log file from your user\username\appdata\roaming\adobe\lightroom location?

Any logs from the \Camera Raw\logs\ folder might be helpful too. 

It would still be best to follow my previous instructions and post the screenshot of your crash report.