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A
ambitious_Hero98C6
Participant
June 26, 2025
Question

Lightroom Classic repeatedly crashing

  • June 26, 2025
  • 2 replies
  • 538 views

Ver: 14.4

Anytime I try to do basically anything, the program freezes then crashes. This was an issue about six months ago but was resolved (I don't know how), and seems to be back. Sometimes the crash happens immediately upon boot-up, sometimes during import, sometimes during copy/paste, sometimes when trying to switch between photos, etc. I have already tried the immediate troubleshooting tips of turning GPU acceleration off, clearing the cache, starting up in a brand new catalog, and clean installing the program. None of these have solved the issue. I have also checked the integrity of my drives and all appears to be good there too.

 

My computer specs are also here:

Processor 13th Gen Intel(R) Core(TM) i9-13900KF 3.00 GHz
Installed RAM 64.0 GB (63.8 GB usable)

NVIDIA GeForce RTX 4070 Ti

NVIDIA Driver: 576.80

2 replies

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
June 26, 2025

Thanks for reaching out via DM with a different EMail address. 

I can find nothing under that email addy either. 

 

The next time you experience a crash, fill out the dialog-including your email address, screenshot the dialog, submit the dialog, and then post the screenshot here in this thread. 

 

Thanks!

 

Rikk Flohr: Adobe Photography Org
A
ambitious_Hero98C6Author
Participant
June 26, 2025

Opened the program, immediately crashed. Here's the dialog:

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="25.0.0.202503041705_0167cbb" clientVersion="25.0.0.202503041705_0167cbb" applicationName="Adobe Lightroom Classic" applicationVersion="14.4" build="[202506051112-5918896a]" source="Windows-Client" crashType="n/a">
<time year="2025" month="6" day="26" hour="17" minute="42" second="52" timeoffset="-300" timezone="Eastern Daylight Time" crsessionduration="5"/>
<user guid="07d75dbb-66ee-4709-aa27-743d3663ef0b"/>
<system platform="Windows 11 Home" osversion="11.0" osbuild="22631" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="65348" machine="13th Gen Intel(R) Core(TM) i9-13900KF" model="Intel64 Family 6 Model 183 Stepping 1" cpuCount="32" cpuType="8664" cpuFreq="2995 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 4070 Ti" description="NVIDIA GeForce RTX 4070 Ti" driverDate="20250612000000.000000-000" driverVersion="32.0.15.7680" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2782&#38;SUBSYS_569619DA&#38;REV_A1&#92;4&#38;256A0AA8&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFA580C28DE">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFA580C28DE" symbolname="luaopen_table"/>
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<stackStatement index="35" address="0x00007FFA66F0AF58" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x00000000613E3BE0"/>
<register name="RBX" value="0x00000000613E3BE0"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x00000000315C2810"/>
<register name="RSI" value="0x0000000035DE7698"/>
<register name="RDI" value="0x000000006281A050"/>
<register name="RSP" value="0x000000003536EF60"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x00007FFA580C28DE"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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</binaryImageSet>
<dumpType>
Full
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
87af40a6-e3d9-4bae-9d6c-2104837f933f
</sessionId>
<dunamisConfigGuid>
b521ffc8-5267-46ac-bf6b-51b6a798b840
</dunamisConfigGuid>
<imsUserGuid>
E4284B8F5D38C66C0A495E9E@AdobeID
</imsUserGuid>
</crashreport>

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
June 26, 2025

I need to see the dialog window with the completed information at this point. Is that not available?

Rikk Flohr: Adobe Photography Org
Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
June 26, 2025

We’ve reviewed the email address you use with this forum and found no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

 

 

 

Rikk Flohr: Adobe Photography Org
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