Lightroom classic revoked?

Forum|Forum|4 years ago
April 12, 2021
3 replies
419 views

I tried to install lightroom on a new computer. I did buy it a few years ago and has been working fine all these years. Now when I try to put in my key I get this message: "The serial number you entered have been revoked. This product cannot be licensed. Please contact costumer support.

I had a lifetime product.

Can anyone help?

This topic has been closed for replies.

JP Hess

Inspiring

First of all, Lightroom 6 is not Lightroom Classic. Lightroom Classic is what superseded Lightroom 6. According to that link you were given to read, something has been done with that serial number to cause Adobe to invalidate it. Only you would have any idea what that might be. You will have to contact Adobe to see if there is any way to resolve the issue. We are all just other users and have no means to resolve such an issue.

dj_paige

Legend

https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html

V

Viljar Bakke5EDFAuthor

Participant

This really does not help when this is trying to make me buy a new license. I already paid for it.

dj_paige

Legend

This is not MY policy, I do not work for Adobe. This is Adobe's policy. If you want to discuss it with them, that's fine, but this is not the right forum for that.

AxelMatt

Community Expert

Which operating system and version of Lightroom you're talk about?

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI