Lightroom Classic standalone licence

Forum|Forum|3 years ago
January 4, 2023
2 replies
399 views

I've had to reinstall OSX and with it Audition CS6 / Lightroom 6 - I have standalone versions of each, not in use on any other Mac.

Neither will work with online activation any more, but the offline activation is giving a message that my serial number is invalid instead of a response code. The serial number is valid, but how do I persuade Adobe that it is?

Does anyone know how I can get the request/response codes to work again? I'm using https://aoes-stage.licensingstack.com/aoes/aoes/v1/IMSLogin as instructed.

Adobe told me they can't support the perpetual products by phone so to post on here and request developer / community help to resolve the problem, though it seems to me the change is at the account/server side in that Adobe has flagged these older licences as no longer valid somehow.

Any help much appreciated! Thanks.

macOS

This topic has been closed for replies.

JohanElzenga

Community Expert

Lightroom 6 is 64 bits, but the licensing routines are 32 bits. That means you cannot activate Lightroom 6 on Macs that run a 64 bits only version of MacOS.

-- Johan W. Elzenga

J

Joel MoorsAuthor

Participant

Thanks Johan - it's a High Sierra Mac Pro, with previous reinstallations causing no problem. This is just since the online activation went away - the offline request/response worked for me a year or so ago, but that now has stopped working.

dj_paige

Legend

... but the offline activation is giving a message that my serial number is invalid instead of a response code.

What is the exact word-for-word error message?

Is your serial number 24 characters in 6 groups of 4 characters? (DO NOT POST THE SERIAL NUMBER HERE, just answer yes or no)

... though it seems to me the change is at the account/server side in that Adobe has flagged these older licences as no longer valid somehow.

Incorrect, as far as I know, Lr 6 can be activated and people do that regularly, we hear from them in this forum.

J

Joel MoorsAuthor

Participant

It says: The serial number xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx entered is invalid. Please Re-install the product and generate a new Request Code using a valid Serial Number.

Naturally I've done that - first reinstalling Lightroom (and Audition) then a full OSX reinstall but I get the same outcome.

J

Joel MoorsAuthor

Participant

As I recall, valid serial numbers always began with 1160, I am skeptical this is a valid serial number for Lr 6.

And the Adobe servers have not "flagged older products as no longer valid", I just installed Lr 6 on my computer with my valid serial number, which begins with 1160

Eeesh - I've not posted before but it looks like there are no delete options for me. Can you delete your reply before my post?

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