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Sven26555585f0t9
Inspiring
October 12, 2022
Answered

Lightroom Classic startet nicht

  • October 12, 2022
  • 4 replies
  • 879 views

Hallo liebe Leser,

 

wie in der Überschrift beschrieben, staret Lightroom Classic nicht. Sämtliche hier bereits beschriebene Lösungsvorschläge haben nicht geholfen. Die Ereignisanzeige zeigt folgendes:

 

 

Es wäre nett, wenn mir jemand helfen könnte. Hierfür schon einmal vielen Dank.

 

Viele Grüße

Sven

This topic has been closed for replies.
Correct answer Sven26555585f0t9

Hallo zusammen,

 

nochmals herzlichen Dank für die Hilfe. Das Problem ist nunmehr gelöst, es wurden aktualisierte Treiber für die Grafikarte zur Verfügung gestellt.

 

VG

4 replies

S
Sven26555585f0t9AuthorCorrect answer
Inspiring
December 20, 2022

Hallo zusammen,

 

nochmals herzlichen Dank für die Hilfe. Das Problem ist nunmehr gelöst, es wurden aktualisierte Treiber für die Grafikarte zur Verfügung gestellt.

 

VG

S
Sven26555585f0t9Author
Inspiring
October 12, 2022

I was able to find it under C:\Users\[user name]\info\AppData\Roaming\Adobe\Lightroom\Preferences\Lightroom Classic CC 7 Preferences.agprefs

 

It seems to be a problem with my Intel UHD Graphics 360. When i disable this one Lightroom is running. Since yesterday there was no problem. If someone knows how to fix it i would be very happy. Otherwise i have to run Lightroom without the graphics card.

 

Many thanks for your help @AxelMatt 

GoldingD
GoldingD
Legend
October 12, 2022

Is this computer a laptop? I ask because you mention an integrated video controller.

 

Does this computer, be it a laptop or desktop have a descreate graphics controller, perhaps by AMD or NVIDIA, not Intel? I and because you state that you disable the integrated video control and the computer still displays. And because if you do have an actual GPU, you should use it.

S
Sven26555585f0t9Author
Inspiring
October 12, 2022

No it´s a desktop. When the Intel UHD 630 (not 360) is disabled my 2nd screen does´nt work anymore. Maybe i have to buy a new (real) graphics card which i thought i actually have.

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
October 12, 2022

Is your system up-to-date? Please check if all patches and updatres are installed. Check all the drivers (chipset, graphic and so on) if there are updates available. If yes please install the updates and check again.

 

Has Lightroom work in the past? If yes, what has been changed on your system before the error occur?

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
October 12, 2022

The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. 

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom. 

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting 

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html 

  

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link. 

Troubleshoot GPU issues | Lightroom Classic (adobe.com) 

  

Another step is to try to reset the Lightroom preferences. 

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/ 

It's recommended to backup your preferences before you reset the preferences to the default settings: 

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html 

  

If this doesn't help we need more informations about your environment. 

Which operating system do you use? 

Which version of Lightroom do you use? 

Please post the exact version and not only phrases as "recent", "latest" and so on. 

  

Do you get an error message? If yes, please post the exact message or an screenshot.  

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
S
Sven26555585f0t9Author
Inspiring
October 12, 2022

Hello Axel,

 

thanks a lot for your advice. First I use Lightroom Version 11.5 on Windows 10 (with newest updates and patches) and updated all drivers.

 

I tried to fix the problem as you mentioned but i can not navigate to:

C:\Users\[user name]\AppData\Roaming\Adobe\Lightroom\Preferences\Lightroom Classic CC 7 Preferences.agprefs

 

because there is no folder C:\Users\[user name]\AppData\Roaming\Adobe\Lightroom\.

After Roaming\Adobe there is just a folder Adobe PDF...

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