Lightroom classic stopped detecting people

[gregb13536095]

Hi all since the march 23 update ,in the develop mode the people recognition stopped working.It will not open mask for people or then the available individual feature masks.All was fine before and in Photoshop it all works fine.It will allow me to use the mask subject option but will not open people or then associated masks.Any help or tips will be great thank you

Greg

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>

[GoldingD]

What exact version of Lightroom?

[johnrellis]

Please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see the exact versions of LR, your hardware, and drivers LR thinks you're running.

LR recently introduced restrictions on which graphics hardware is compatible with People masking, but we'll need to see your Help > System Info to determine if that applies to you.

[kathleenl3048670]

I'm having the same problem. Here's the details from one of my systems ...

Lightroom version: 6.0 [1014445]

License: Perpetual

Operating system: Windows 8.1 Home Premium Edition

Version: 6.3 [9600]

Application architecture: x64

System architecture: x64

Logical processor count: 4

Processor speed: 2.9 GHz

Built-in memory: 16375.8 MB

Real memory available to Lightroom: 16375.8 MB

Real memory used by Lightroom: 290.3 MB (1.7%)

Virtual memory used by Lightroom: 245.3 MB

Memory cache size: 0.0 MB

Maximum thread count used by Camera Raw: 4

Camera Raw SIMD optimization: SSE2

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1920x1080

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 

AMD Radeon HD 6450

Check OpenGL support: Passed

Vendor: ATI Technologies Inc.

Version: 3.3.13411 Core Profile Context 15.201.2501.0

Renderer: AMD Radeon HD 6450

LanguageVersion: 4.40

Application folder: C:\Program Files\Adobe\Adobe Lightroom

Library Path: C:\Users\Library\Pictures\Lightroom\Lightroom Catalog.lrcat

Settings Folder: C:\Users\Library\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 

1) Behance

2) Canon Tether Plugin

3) Facebook

4) Flickr

5) Leica Tether Plugin

6) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 1002

Device : 6779

Subsystem : 90971b0a

Revision : 0

Video Memory : 1008

Adapter #2: Vendor : 1414

Device : 8c

Subsystem : 0

Revision : 0

Video Memory : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: AMD HDMI Output (AMD High Definition Audio Device)

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 44100

Build: LR5x102

Direct2DEnabled: false

GPUDevice: not available

OGLEnabled: true

[GoldingD]

How is it that the reply by kathleen3048670 is marked as correct?

Two different Lr versions, one apparently a bit under a year old, the other, Lr perpetual, was sunsetted  years ago. In the case of Lr 6.0, the Face Detection stopped working years ago.

[kathleenl3048670]

Thanks for the reply. I don't know why my response was marked correct.

Yes, LR 6 was sunsetted, but we are using it. And thanks for letting us know Face Detection stopped working a long time ago.