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mebond1965
Participant
December 2, 2017
Answered

Lightroom Classic stopped syncing

  • December 2, 2017
  • 1 reply
  • 3923 views

Lightroom Classic says it is syncing in the upper left corner, but no syncing is occurring.  This shows persistently, and when I exit Lightroom, it warns me that photos are syncing, but no syncing is occurring.  I am able to sync using the new lightroom mobile from my desktop, but unless I import my catalog into mobile (which I do not want to do), I've got no way to sync photos from Lightroom Classic to the mobile app.  Is this part of the "improvement" recently implemented by splitting Lightroom into classic and mobile? 

Additionally, i am unable to find a place to contact customer support, even when I am signed in.  You would think $10 per month would buy actual support.  The website just has endless loops back to forums with no place to get support, even though I am signed in.

I am a Mac user. Thanks in advance for any support the members can provide.  I appreciate the help.

    This topic has been closed for replies.
    Correct answer Just Shoot Me

    Open the LR Preferences and go to the Lightroom Sync tab and in the Sync activity you should see a list of images that are being uploaded, downloaded or pending.

    LR can only sync while it is open, running.

    Also go the Lightroom on the web. https://lightroom.adobe.com

    Sign in and check what is being shown.

    1 reply

    T
    TomHackettPhotography
    Known Participant
    December 30, 2017

    I am seeing the same, or similar, problems.  I am running Adobe Photoshop Lightroom Classic CC 7.1 Release on Windows 7 Home Premium.  I have sync enabled, and in the upper left corner when I click on the arrow it says
    Sync with Lightroom CC          Syncing 16 photos

    1.45 GB of 20GB Used

    That same message has been there for over 48 hrs.  At one point, it was stuck for several hours at Syncing 41 photos.  At another time, it was actually keeping up syncing with whatever I was doing (mostly Remove from Collection, which, understandably, is pretty quick).  I wouldn't mind if it got stuck once in awhile, such as when there are network connectivity problems, but I need a way to get it started again. I've tried logging out and back in again, shutdown and restart Lightroom, pause and restart syncing, but none of these has helped.

    One other symptom:  when there is a network disruption, instead of Syncing 16 photos it says waiting for connection.  When the network connection is reestablished, the message does not change right away, or for quite some time, unless I deliberately pause and then resume syncing.

      Just Shoot Me
      Just Shoot MeCorrect answer
      Legend
      December 30, 2017

      Open the LR Preferences and go to the Lightroom Sync tab and in the Sync activity you should see a list of images that are being uploaded, downloaded or pending.

      LR can only sync while it is open, running.

      Also go the Lightroom on the web. https://lightroom.adobe.com

      Sign in and check what is being shown.

      G
      geofb12450907
      Participant
      April 5, 2020

      These replies are not very helpful.  There are a bunch of people on these forums looking for help with what is obviously a common problem in sycing between different versions of LR.  

      Can you point me/us to a resource where we can get help for when things do go according to the boilerplate support approach?  Smart people here on the forurm and we all figured out where to see sync status and know the app has to be open. (really?  has to be running?, sorry).

       

      My issue is my LR classic stopped syncing after I removed some images that for whatever reason didnt like the process.  Removed them and now it says syncing but it is absolutely not as evidenced by images that are in LR classic not showing up in LR CC.  

       

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