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Chaz263617634p3q
Participating Frequently
September 29, 2022
Question

Lightroom Classic Stuck at Splash Screen

  • September 29, 2022
  • 3 replies
  • 822 views

Dealing with a similar issue as others.  Been running LrC 11.5 since August.  Last used 4 days ago.  Tried to open today and it gets stuck on splash screen. 

 

I'm running MacOS 12.6. Eveything is up to date.  I have deleted all preferences and renamed folders multiple times.  I have allowed Full Disk Access.  I have tried to uninstall/reinstall several times, even installing older versions.  Each time on launch the app gets stuck at splash screen and states Reading Preferences.

This topic has been closed for replies.

3 replies

C
Chaz263617634p3qAuthor
Participating Frequently
October 24, 2022

Screen-shared with an Adobe tech.  Only 'solution' was to go back to Version 11.1, the last version that works without issue.  Tech thought this would be resolved with next update.  Unfortunatley, after upgrading to Version 12 today the problem still persists.  Going to upgrade to MacOS Ventura and see if the problem is still there. My guess is it won't be fixed.  Which seems to mean that I am paying a monthly subscription for an application I can never upgrade.

tenskwatawa
tenskwatawa
Participant
April 6, 2023

Hi, 

i have the seme problem. Mac 27 Late 2014 and BigSur. Do you have some ideas?

Ian Lyons
Community Expert
Ian LyonsCommunity Expert
Community Expert
April 6, 2023

Try the fix suggested in pinned post in this linked thread https://community.adobe.com/t5/lightroom-classic-bugs/p-lrc-12-2-1-fails-to-start-launch-or-is-extremely-slow-launching/idi-p/13673512

 

 

C
Chaz263617634p3qAuthor
Participating Frequently
September 30, 2022

Yes, and I tried it both ways with the keyboard shortcut and manually.

I seem to have got it working again by downgrading to version 11.0.1.  Which IMO is not a great solution, or even really a solution at all,  but at least I have access to my catalog again.

TheDigitalDog
TheDigitalDog
Inspiring
September 30, 2022

Try logging into another account (you may need to make one); still stuck? 
Try starting up in Safe mode (hold down Shift Key when booting); still stuck? 
You might want to try running a free utility like Onyx: still, stuck? 
https://www.titanium-software.fr/en/onyx.html
Also view:
https://www.macworld.com/article/352902/onyx-review-macos.html
https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html
From Adobe:
https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
TheDigitalDog
TheDigitalDog
Inspiring
October 1, 2022

Thanks for you reply.  Sorry if this is a dumb question, but wouldn't creating another account mean I would have to buy another subscrtiption?

 

Tried safe mode and it made no difference.  NVRAM and PRAM and SMC don't apply since I'm on an M1 mac.


No, you can still use that subscription to test.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
GoldingD
GoldingD
Legend
September 30, 2022
I have deleted all preferences

The LrC preference file, correct? and as described in the following:

https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

 

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