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Dunlapjc78
Participant
May 5, 2018
Question

Lightroom Classic stuck syncing 6 photos

  • May 5, 2018
  • 13 replies
  • 19178 views

First, I have had this problem for quite some time.

  • Windows 10, latest updates of both lightroom and windows installed (7.3.1).
  • My header says "syncing 6 photos"
  • My sync Activity in preferences shows nothing ( 0 Uploading, 0 downloading, 0 Pending)

I'm at a loss on how to fix this.  It keeps my PC from sleeping (I can fix that symptom with the option), but I also can't exit from lightroom cleanly, and I want to find a solution to this problem.

Any ideas?

Thanks for your help, much appreciated,

Jonathan Dunlap         

    This topic has been closed for replies.

    13 replies

    Show previous replies
    M
    martinj84254783
    Participant
    July 2, 2018

    I also have the same issue but with more than 400 photos stuck syncing.

    I first had the problem with 200 photos then I fixed it by purging all my photos from Creative Cloud and resynced them all again. This fixed my problem, but after importing new pictures from my camera I'm suddenly at more than 400 photos that are stuck syncing.

    As I'm taking more photos it keeps incrementing.

    As Dunlapjc78​ mentions, it doesn't show anything in the sync activity box. I've tried deleting Sync.lrdata and it resyncs all 20000 pictures but is then stuck with the above mention 400 photos again.

    I sincerely hope that someone can find a fix for this and that Adobe devs will fix the problem

    P
    psyborgue2
    Inspiring
    November 4, 2019

    Adobe doesn't care about Classic anymore. They want you to use dumbed down cloud with half the features missing. Sync is still broken and they don't care.

    B
    bonanza3
    Participating Frequently
    May 21, 2018

    I have a similar problem with 8 photos stuck in pending but I also have over a thousand missing photos, many of which were taken with the Lightroom camera on my iPhone+ and taken or edited on an iPad Pro. I am using Windows 7 and Lightroom Classic on my desktop and have moved my mobile downloads folder to an external hard drive. I have checked the old location and the new location and can't find the photos anywhere. I would like to get rid of the stuck photos but am afraid to delete the sync.lrdata file before I get back the missing photos. Any help would be very much appreciated!

    Ellie

    kentmcpherson
    kentmcpherson
    Inspiring
    June 5, 2018

    I have the same issue. 2 photos stuck syncing. 

      kentmcpherson
      kentmcpherson
      Inspiring
      June 5, 2018

      I just tried tried turning off all syncing from my collections palette and it still stays stuck syncing 2 photos.

      JohanElzenga
      Community Expert
      JohanElzengaCommunity Expert
      Community Expert
      May 5, 2018

      Removing the Sync.lrdata might fix the issue. You can find the sync.lrdata file here: C:\Users\\AppData\Local\Adobe\Lightroom\Caches\Sync Data\Sync.lrdata

      -- Johan W. Elzenga
        D
        Dunlapjc78Author
        Participant
        May 6, 2018

        I've tried that twice now, but it hasn't worked.

        When deleting the Sync.lrdata files, it rebuilds/resyncs all 16.8k images in about ~10 minutes, but at the end of that countdown process, it leaves me in the same spot of "syncing 6 images" which appear to be phantoms because there is nothing syncing under preferences...

        Any other ideas?

        Thanks for your idea/help,

        Jonathan

          JohanElzenga
          Community Expert
          JohanElzengaCommunity Expert
          Community Expert
          May 6, 2018

          Possibly, but with 17k photos, I'm not sure how/where to begin to see if 6 in the cloud are corrupt and won't sync.

          My preferences / sync tab is not showing any activity so I have no idea where to begin.

          Any help or ideas on how/where to narrow it down?

          -Jonathan


          Yes, I see the problem. What you could do is the following (make sure Lightroom Classic is not running):

          1: Install Lightroom CC if you haven't installed that yet. Lightroom CC should automatically create a library with all your synched photos.

          2: In Lightroom CC, go to all photographs, select all images and delete them. That should delete these images from the cloud.

          3: Log into Lightroom Web (https://lightroom.adobe.com) and check if there are still six images hanging around. If so, delete these too.

          4: Delete that Sync.lrdata file again.

          5: Now start Lightroom Classic. It should upload all the images again and hopefully this time not get stuck on those six phantom images.

          -- Johan W. Elzenga
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