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NBS0616
Known Participant
November 3, 2022
Question

Lightroom Classic - sync icon missing for some reason?

  • November 3, 2022
  • 2 replies
  • 4085 views

Hello - I uploaded and edited some photos this evening and in doing so, I noticed the sync icon with the 2 arrows is missing from collections. Does anyone know what that's about? Any photos added to a collection are not syncing to mobile. Can't figure out the issue. Additionally, when I create a new collection, the sync option is missing for that when creating the collection initially. The green checkmark at the upper right says syncing complete but new photos are not syncing over.

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2 replies

NACarter
NACarter
Participant
February 24, 2023

I don't know if you've sorted this now, but the same thing happened to me yesterday. I simply quit Lightroom and restarted it and then the sync icons reappeared!

    summerb51543863
    summerb51543863
    Participant
    May 23, 2023

    This is what solved it for me!

    suhas_mutmurdu
    Adobe Employee
    suhas_mutmurdu
    Adobe Employee
    November 3, 2022

    Can you please pause and re-start sync again? 
    Please try to sync down few images which are uploaded from LrWe or LrMobile.

    -S
      N
      NBS0616Author
      Known Participant
      November 18, 2022

      Hello, Suhas. I tried that. Still not syncing to mobile from Lightroom Classic.

      R
      rachel25141376eupk
      Inspiring
      November 18, 2022

      Tried and it works ! Very happy now. Here's what you need to do:

       

      1. Uninstall Lightroom CC using Creative Cloud. I don't know if I was supposed to saved my preferences when asked, but I did.

      2. Once uninstall, go to this page and leave it open (just don't download Photoshop Elements 13

      3. Go to this page to download Lightroom 6 for OS X or Windows:


      or here for anyone using Windows

      4. Install (always with that Photoshop Elements page open I think, I left it open all along just in case).

      5. When you install, you'll be asked whether you want the trial or you purchased a copy. (As long as you're still signed on to Creative Cloud, your email credentials will be filled out in the purchased copy field).

      6. Do not update from Creative Cloud.

      I opened Lightroom; it read my catalogue flawlessly without even asking me where it was. Right from the opening page, I could now in the Collections section (above Smart collections) a new icon with "From Lr Mobile" Then next to my Collection (not smart collections), I have the sync icon that was missing. Clicked on it, and now when I right click on my collection, it says Sync with LR Mobile is check marked. Note that I checked the version in About and it reads Adobe Lightroom CC (not 6).

      Hope this helps.

       

      Greeting,

      Rachel Gomez

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