Participant

Question

Lightroom Classic Sync wrong photo count?

Forum|Forum|5 years ago
June 1, 2020
2 replies
1802 views

I have just purchased the latest Lightroom Classic and Lightroom. I previously had Lightroom Cassic 6, but I wanted to have all my photos online.

I imported my Lightroom 6 catalogue into Lightroom to get all photos on the web. I then logged into Lightroom Mobile and synced my camera roll on my iPhone. SO now all my photos are in the cloud.

When that was complete, I uninstalled Lightroom Classic 6 and then installed Lightroom Classic (the latest version). I then turned on Sync to get all my photos back in Lightroom Classic. Now I have Lightroom and Lightroom Classic on a laptop and Lightroom Mobile on my iPhone.

Problem: I can't reconcile the different number of photos shown in Lightroom Classic to Lightroom. I am worried some photos are missing or there are errors or virtual copies are counted differently of some file types do not sync or the is an error.

On the web I get 72,274 photos

On Lightroom on my laptop I get 72.724 photos:

In Lightroom Mobile I get 68,883 photos:

In Lightroom Classic I get two different numbers (72,167 as "All Photos" and 69,106 as "All Synced Photos")

I have not imported an photos into Lightroom Classic other than via Sync to Lightroom.

I do not have any Sync errors, Sync is not paused on any device, Sync is complete on each device.

I am on Windows 10.

Can anyone help me to figure out why there would be a difference? I have done a lot of research via Google, so help is very much appreciated.

This topic has been closed for replies.

Tony_See

Inspiring

Yes I would concur with the advice of JustShootMe and simplify your software set to Lightroom Classic and Lightroom CC.

Perhaps you could let us know if that suits and provides any improvement if you decide to make any changes.

M

MFG1977Author

Participant

Thanks, but your responses don't try to help, instead you are saying it is just too hard to solve.

You want me to simplify my setup? It is already very simple.

I have 2 devices synced to Lightroom Web and they show a different number of total photos. Is this not the whole basis of Adobe's offering? Should I just accept that it does not work and keep paying?

B

bcobb10b

Participant

I have gone around the bend. The sync function just does not work as would be expected by me. I can already hear Adobe's reply - the software is doing what it is programmed to do.

This is not a matter of technology failure, rather this is a matter of customer service failure.

I have so many photos it is just too hard to change platform and Adobe is taking advantage of that as I have to accept the very bad cloud sync function and make my work around. I literally had to manually check photo by photo across each platform to figure out which files did not sync. I then manually uploaded them to the web version, and then they appeared to sync.

The reconciliation of photo file and different video file types was horrendous as the count of photos on one version of the app would count some video types and other versions would not.

I got there in the end but it was so much time wasted.

Once I manually did all the syncing myself using lightroom on all platforms is great. The trick for me is to keep a close eye on the syncing of all new photos. Its a pain.

I have now come across a new problem. Lightroom mobile is stuck uploading photos (about 3000) are pending. I am going to contact support as I have googled extensively but I don't hold out much hope. I think I will have to manually reconcile photos again......

And another year passes with no resolution to the sync count software defect.

My counts do not match, but the error is in the opposite direction from MFG1977's -

I have more images in the Cloud than in my Lightroom Classic Collections flagged to be synced to the Cloud.
My LR Classic "All Synced Photographs" count is several thousand images greater than the count of images in Collections flagged to be synced.
My LR Classic "All Synced Photographs" count is 196 photographs less than the count of images in the Cloud.

As MFG1977 suggested, the only way I know to figure out what is going on is to do a detailed reconciliation and identify the missing photographs at both levels (internally within LR Classic and between LR Classic and the Cloud). What a pain that is going to be!

Bill Cobb

Just Shoot Me

Legend

You seem to using all 3 different LR versions.

LR Classic, Lightroom Cloud Storage for the desktop computer and LR Mobile on your Mobile Device.

Therein lies the problem, IMHO.

And it seems you are trying to syncing a very large amount of images across all 3 versions.

I susgest you Pick One version of LR to use on your desktop (Notebook) computers and get rid of the other version.

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