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Crazyhorse13836980
Crazyhorse13836980
Known Participant
November 18, 2022
Question

Lightroom Classic syncing images not marked to be synced

  • November 18, 2022
  • 3 replies
  • 1617 views

Windows 11

Lightroom Classic 12.0.1

I have ~15 imagesin collectiosnmarked for sync. Lightroom is trying toi synce over 2500 images. soem of those marked as being synced are even in any collectio klet alonge a collection that is marked to synce.

I deletd Sync.lrdata as faklsly claimed was a siluton in another post.

 

This is inslowing me down and not allowing me to woerk. Please fix it.

This topic has been closed for replies.

3 replies

Crazyhorse13836980
Crazyhorse13836980Author
Known Participant
November 27, 2022

Still no resolution...

 

I have tried all the suggestions in this thread.

If I filter collection to select synched photos it tells me that there are 71 images in all collections that are synced.

However according to Lightroom (Cloud) I have 2592 images. Most of those are synced from Lightroom Classic.

I have a folder in Lightroom Classis with 134 images, 7 of which are in a collection which is synchronised, however all 134 are marked with the sync symbol. This can be verified by right clicking on the image and choosing “Go to collection” which reports “Not in any collections”. How can images be synced to the cloud if they are NOT in any collection?

Lightroom Classic is trying, but failing, to sync 10 images that are NOT in any of the 71 synced images.

I want to remove all images from the cloud which are NOT in the 71 that are synced and NOT ones I have taken on lightroom on my android phone. And stop Lightroom classic forever trying to sync. Then I can start again!

DdeGannes
Community Expert
DdeGannesCommunity Expert
Community Expert
November 27, 2022

At Crazyhorse, There are two ways that images can be synced from LrC to Adobe Creative Cloud Storage, the first you are aware of that is from Collections that have been selected for syncing. The second is if you select images in a Folder and drag them directly to the All Synced Photographs. Those images will not show in the Collections section. See the screen capture.

 

 

quote

 

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
Crazyhorse13836980
Crazyhorse13836980Author
Known Participant
November 27, 2022

Thanks that is very helpful. 

 

I am certain that I did not drag any images into all synced photos. 

 

Mine shows 2592 synced as does Lightroom (Cloud) so that is a positive!

So if I right Click and "remove from "All synced Phots" will that remove them from the cloud?

 

I wil try and see what happens.

Rob_Cullen
Community Expert
Rob_CullenCommunity Expert
Community Expert
November 18, 2022

Check a couple of things to help diagnose-

1) Filter to 'Synced' Collections by clicking on the magnify glass icon-

2) Click on 'All Synced Photographs' in the Catalog Panel.

3) Do you have photos taken on, or imported to, mobile devices with Lightroom, that might be 'Downloading'?

Can you reconcile any of these checks?

 

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
Crazyhorse13836980
Crazyhorse13836980Author
Known Participant
November 19, 2022

Thank you for the response..

 

1) 

2)

3) Nothing has ever downloaded from Lightroom to lightroom classic

See attached detailed explantion.

 

Rob_Cullen
Community Expert
Rob_CullenCommunity Expert
Community Expert
November 21, 2022

HOW CAN I GET SUPPORT FROM ADOBE FOR THIS ISSUE?


Keep 'bumping' this thread and hopefully someone, with more knowledge than I, can provide some answers.

I note in your screen-clips you are using 4.8GB of Cloud Storage.

Photos you sync 'up' to the Cloud from LrC Collections do not use any space of your Cloud allocation, so this 4.8GB must be photos imported to versions of Lr other than LrC (ie. phone, iPad, Lr-Desktop, & possibly Photoshop files saved to the Cloud). That could easily be the ~2562 photos.

 

Note that Folders in the Folder panel of LrC will never show a 'Sync' icon. Only Collections show the sync icon, as do the individual photo thumbnail borders.

You have a D:drive folder location set for all Cloud downloads. Have you looked in that specified folder to see what has downloaded?

 

Something that might help you- Johan Elzenga has a suggestion for deleting photos in the Cloud-

https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/delete-originals-in-cloud-without-deleting-locally/m-p/11792735#M37033

 

A way to 'Reset' sync data is in Preferences > Lightroom Sync tab > Hold down the [ALT] key, and you get a button to [Reset Sync Data].

 

Support from Adobe is best obtained through a Chat- (Although you may get better answers from other users with knowledge of Sync problems).

Use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen

In the chat field (lower right of screen), type AGENT
be patient, it can take quite a while to reach a human

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
Crazyhorse13836980
Crazyhorse13836980Author
Known Participant
November 18, 2022

Try again in my anoyance and haste many typos!

I have ~15 images in collections marked for sync. Lightroom is trying to sync over 2500 images. some of those marked as being synced aren't even in any collection let alonge a collection that is marked to synce.

I deletd Sync.lrdata as faklsly claimed was a soluton in another post.

 

This is slowing me down and not allowing me to work. Please fix it.

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