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Izvirnik
Participant
July 29, 2022
Answered

Lightroom classic syncing option missing

  • July 29, 2022
  • 5 replies
  • 15714 views

Hi!
I'm missing an option to sync selected collections with the cloud, so I could continue my work on my mobile device. There's no tickbox when creating a collecton.
I'm using lightroom classic on pc and lightroom on mobile, both up to date (LrC 11.4.1). Creative cloud is also installed.
Please don't tell me they removed it, It was the only reason for standalone subscription.

Greetings!

This topic has been closed for replies.
Correct answer DdeGannes

Make sure Sync is not paused check the cloud icon in the top right of the Lightroom Classic window.

5 replies

The Keeper of the Garden
The Keeper of the Garden
Inspiring
December 12, 2023

Same problem. No solution. I did everything to make the sync options re-appear. They only re-appear temporarily (until I restart LrC) when I pause syncing (with or without a restart of LrC). I did a rebuild of the sync database. I deleted all the sync data. Reset all preferences. Re-installed LrC and the CC app. Used the Adobe Cleanup Tool and re-installed all the apps. Checked the integrity of the catalogue ten times (no issues found). And created a temporary new catalog with just a few photos in it. Also the new catalog has the same issue: no sync options.
Even weirder: If I double-click on the actual catalog file to have it start up in LrC, the sync options appear immediately. They also appear immediately when I set the preference option to have LrC ask me which catalog to open when it starts!
This is all on the Apple platform. LrC 13.0.2 and macOS Sonoma (14.1.2 and now also on 14.2). 
BTW: Syncing itself works fine. It's only the options (to the left of the names of the Collections and also those that appear on the right-click menu) that don't appear when LrC starts up with the same (default) catalog, as chosen in the Preferences tab.

    DdeGannes
    Community Expert
    DdeGannesCommunity Expert
    Community Expert
    December 13, 2023

    @The Keeper of the Garden , see his alert about macOS Sonoma, 

    https://community.adobe.com/t5/lightroom-classic-discussions/alert-it-isn-t-recommended-to-upgrade-to-macos-sonoma-14-2-0-for-lrc-customers/td-p/14293731

     

    Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
    The Keeper of the Garden
    The Keeper of the Garden
    Inspiring
    December 13, 2023

    That alert seems to refer to 14.2, not any earlier versions of macOS Sonoma. As I said above, this issue started three weeks ago, before 14.2 was released two days ago... Why would macOS Sonoma actually be able to make the sync options disappear inside LrC anyway?

      G
      GGB48
      Participant
      April 14, 2023

      Okay!!  Update!

      This time I paused sync and shutdown Lightroom and restarted it.  The sync option for collections reappeared even though Syncing was paused.  I restarted syncing and the sync option is there when creating collections as it should be.

        P
        patriciap33605456
        Participant
        March 7, 2024

        that also worked for me - thanks 

         

        The Keeper of the Garden
        The Keeper of the Garden
        Inspiring
        April 8, 2024

        But does it still work after you shut down LrC and restarted it?...

        G
        GGB48
        Participant
        April 14, 2023

        I have the same issue, Syncing not paused but no sync option when creating a collection.  Tried pausing sync and then restarting it.  Still no sync option on collections.

          D
          dpick53
          Participant
          January 5, 2023

          I have this same issue - no option to sync a new collection I create. Sync is NOT paused. I also notice it no longer shows me the amount of cloud storage used. (I checked online and only using 5+gb of the 20gb). Any ideas?

            DdeGannes
            Community Expert
            DdeGannesCommunity Expert
            Community Expert
            January 5, 2023

            Please post some info about LrC version number and your operating system. See the attached screen capture.

             

            Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
            J
            jacobsquires
            Participant
            January 25, 2023

            I am having the same gd issue. I could sync on Sunday, now on Tuesday its not longer an option. WTF!!!!!!

              DdeGannes
              Community Expert
              DdeGannesCommunity ExpertCorrect answer
              Community Expert
              July 29, 2022

              Make sure Sync is not paused check the cloud icon in the top right of the Lightroom Classic window.

              Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
                I
                IzvirnikAuthor
                Participant
                July 29, 2022

                That's it!
                I noticed the icon, browsed all the settings and everyting.. I just didn't want to turn it on before choosing what to sync. Makes no sense to me. Didn't realise user interface and given options will change.
                Works now, thank you.

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