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DenTech444
Inspiring
August 17, 2024
Answered

Lightroom Classic takes 2:28 to start completely

  • August 17, 2024
  • 7 replies
  • 9267 views
  • LRC Version is 13.5
  • Processor            Intel(R) Core(TM) i9-14900   2.00 GHz
  • Installed RAM    32.0 GB (29.7 GB usable)
  • System type        64-bit operating system, x64-based processor
  • Pen and touch   No pen or touch input is available for this display
  • Display Adapters: Intel UHD Graphics 770 and NVIDIA GeForce RTX 4070
  • Windows 11 Pro, 23H2, OS Build: 22631.4037, Windows Feature Experience Pack 1000.22700.1027.0

 

  • Expected result is that LRC would fully start in less time than my older computer (15 seconds)
  • Actual complete start time is 2 minutes and 28 seconds.

 

Here is a description of what I observed during that 2:28: 

  1. 2-3 seconds: visible is a mostly Gray window, but with title bar, Library, Develop etc. tabs and Splash screen appearing. The app extends across the full height and width of the 49-inch screen (3840x1080).  At lower left, visible are inactive icons for Main Window, second window, Library Grid, Go Back, and Go Forward. An empty filmstrip is visible.
  2. 25 seconds: Splash screen disappears. On the left panel, 16 outlines (probably representing catalogue and folders), some partially hidden, appear and on the right panel a drop-down rectangle appears
  3. 2:28 Seconds: both side panels show normally, Previous photo shows, the Library Tab is active, the bottom filmstrip is shown
  4. The "What's New"  description window shows

 

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules. A ‘bug’ is not just another word for any problem with software!]

This topic has been closed for replies.
Correct answer DenTech444

Solution found by Adobe tech support's Alok! My Lightroom now loads completely in 7-8 seconds.

 

I'll start with the answer, and then fill in the details.

Actual "fix"

On my Windows 11 Pro PC, in C:\Users\ddm44\AppData\Roaming\Adobe, Alok renamed the folder, Lightroom, to LightroomOld and then started Lightroom.

Why this worked

After Alok systematically investigated various areas, he recognized that one or more (I'll call them) personal configuration files that contain info such as Presets I created, Plug-in links I added, etc. might be corrupted. To remove all these files from Lightroom's view, he renamed the folder described above and then restarted Lightroom. Lightroom created a default Lightroom subfolder in the Adobe subfolder and loaded quickly.

Why I think this corruption occurred

When I first bought my new compter, I had to tranfer more than a TB of data to it - from my D:\Pictures and from D:\Documents. I also think I copied other files as well, which likely included the AppData areas. 

To perform this copy I tried a copy over WIFI to the new computer. This failed several times, so I bought a 2 TB thumb drive, copied to it from the old computer, and then from it to the new computer. To save time, I opted to skip files that already existed.

 

I suspect that one or more of the skipped files was not completely copied...and maybe corrupted. This is just a guess.

 

Other things that Alok changed

NVIDIA driver

Alok also manually searched for and found an NVIDIA driver that was 4 days newer than my driver. He installed the Studio Driver, though he said the gaming driver would also be OK. He then rebooted the system and restarted Lightroom. We "felt" that Lightroom started a few seconds more quickly.

OneDrive-connected Lightroom Files

Alok noted that Lightroom files were being synchronized to OneDrive. He stopped any Lightroom files from being written to a OneDrive-linked folder, though I'm not sure how he did that. As a result, the load time decreased to a little over 2 minutes according to Alok. This was an improvement, though not a total resolution.

 

Otherwise, the system configuration is unchanged

For example, both GPUs are enabled. The screen resolution is 3840 x 1080. Lightroom occupies the entrie 49" monitor's width.

 

I'll need to work more with LIghtroom to see if everything is OK, but so far, the load time problem has been resolved!

7 replies

DenTech444
DenTech444AuthorCorrect answer
Inspiring
August 28, 2024

Solution found by Adobe tech support's Alok! My Lightroom now loads completely in 7-8 seconds.

 

I'll start with the answer, and then fill in the details.

Actual "fix"

On my Windows 11 Pro PC, in C:\Users\ddm44\AppData\Roaming\Adobe, Alok renamed the folder, Lightroom, to LightroomOld and then started Lightroom.

Why this worked

After Alok systematically investigated various areas, he recognized that one or more (I'll call them) personal configuration files that contain info such as Presets I created, Plug-in links I added, etc. might be corrupted. To remove all these files from Lightroom's view, he renamed the folder described above and then restarted Lightroom. Lightroom created a default Lightroom subfolder in the Adobe subfolder and loaded quickly.

Why I think this corruption occurred

When I first bought my new compter, I had to tranfer more than a TB of data to it - from my D:\Pictures and from D:\Documents. I also think I copied other files as well, which likely included the AppData areas. 

To perform this copy I tried a copy over WIFI to the new computer. This failed several times, so I bought a 2 TB thumb drive, copied to it from the old computer, and then from it to the new computer. To save time, I opted to skip files that already existed.

 

I suspect that one or more of the skipped files was not completely copied...and maybe corrupted. This is just a guess.

 

Other things that Alok changed

NVIDIA driver

Alok also manually searched for and found an NVIDIA driver that was 4 days newer than my driver. He installed the Studio Driver, though he said the gaming driver would also be OK. He then rebooted the system and restarted Lightroom. We "felt" that Lightroom started a few seconds more quickly.

OneDrive-connected Lightroom Files

Alok noted that Lightroom files were being synchronized to OneDrive. He stopped any Lightroom files from being written to a OneDrive-linked folder, though I'm not sure how he did that. As a result, the load time decreased to a little over 2 minutes according to Alok. This was an improvement, though not a total resolution.

 

Otherwise, the system configuration is unchanged

For example, both GPUs are enabled. The screen resolution is 3840 x 1080. Lightroom occupies the entrie 49" monitor's width.

 

I'll need to work more with LIghtroom to see if everything is OK, but so far, the load time problem has been resolved!

Participating Frequently
August 28, 2024

Hi Dentech444

 

Brilliant news that  between you and Adobe Tech Support, you seem to have got to the bottom of th issue.

 

I tried the fix on my system and it's worked a treat, so thanks for the update

DenTech444
Inspiring
August 28, 2024

I'm very glad that worked for you, DeeGee!

GoldingD
Legend
August 19, 2024

On the:

  • Intel UHD Graphics 770
  • NVIDIA GeForce RTX 4070

 

I think that the Intel is an integrated video control, as opposed to the NVIDIA Dedicated GPU.

 

If you could reply back what your computer make/model is, and any options when purchased, that may clarify (a link to a web page would help)

 

If the Intel is just an integrated Video Controller, then LrC can basically ignore it. But some find it best to disable that in the Windows Device Drivers. Their are Adobe Documents on that. Some might even disable that in the BIOS (but can not recommend that as a non tech).

 

If the Intel is in fact an actual Dedicated (some say Discrete) GPU, with it's own VRAM, And you have that NVIDIA GPU card, then LrC will not like that one bit. (would you get an error???). LrC does not like multiple GPU's (if they are not the exact same make/model). Also, that high end NVIDIA would likely perform better than the Intel.

 

So, an inquiry, have you disabled the Intel UHD Graphics 770?

 

 

 

DenTech444
Inspiring
August 19, 2024

Thanks for the further inquiry and your interest in my issue.

 

The computer is a Dell XPS Desktop 8960. The Intel graphics card is described as integrated. I hope this link works and will help: Dell XPS Desktop - Computer Desktops | Dell USA

 

If you're asking if I disabled the Intel display adapter driver, then yes, I disabled each of the display adapters' drivers, but not both simultaneously. When I disabled the Intel driver, the load time actually took a little longer. The exact info is somewhere in this long conversation. 🙂

Participating Frequently
August 26, 2024

I'd be interested to see if there's been any progress on this.  Having very similar problems with a new HP desktop also with Intel UHD Graphics 770 and NVIDIA GeForce RTX 4070 cards (although mine is a 4070Ti). 

 

My system ran well for a few weeks but then developed the same Lightroom taking an age to open.  It went from a few seconds to over two minutes and the only thing I can think of which may have had an impact on it was me installing another program (Davinci Resolve 19)  which includied a number of Visual C updates.  I tried uninstalling Resolve, but it didn't have any noticable effect on the lag in Lightroom opening up.  I've gone throught this thread trying the various suggestions offered, but without any success

 

Hopefully this isn't seen as hijacking your thread, but very similar issue so having a common solution would be great

GoldingD
Legend
August 19, 2024

 

 

 

Suggestion: Reset the Lightroom preferences

    I found two preference files
        Lightroom Classic CC 7 Startup Preferences.agprefs
        Lightroom Classic CC 7 Preferences.agprefs
    I copied each and deleted the originals.
    I restarted LRC and received an error message “An error prevented Lightroom Classic from opening the catalog.”
    I put back the startup preferences file and LRC started, but it still took 2:28
    Surprisingly, the preferences file reappeared with today's date, I guess by LRC, so I decided to reset the preferences using a different method.
        I saved a copy of the preference file
        I started LRC
        I reset the preferences using Shift Alt and clicking
        Apparently, that caused LRC to be restarted, but since I had other apps open, mostly covering LRC, I didn’t realize that immediately.
        So I ended LRC and then started it so I could time it.
        Time was 2:29 so no change.

 

 

 

It may be a typo error, but something sounds wrong in both of those descriptions of how you reset the preferences file.

 

In the first case, I assume that LrC was not running, correct? Deleting the preferences file (and yes you can delete both of those files) should not cause an error upon starting LrC. Both of those files should get recreated from scratch, and LrC should start.

 

"an error prevented Lightroom Classic from opening the catalog"

 

This sounds a lot like "The Lightroom catalog cannot be opened because another application already has it opened.""

 

A somewhat clumsy video of my accomplishing the above:

 

 

 

In the second case, I think you skipped over the part where your closed LrC, and then while holding down on Shift and ALT you clicked on the LrC startup Shortcut Icon in the Taskbar. Correct?

 

And a video of that (shortened a bit)

 

 

P.S. the difference in how LrC came back up after deleting the preferences file is due to my (in the first) deleting both files whereas the second method only deleted the one file. You may have noticed an issue in the first one with existing catalog to bring up.

 

 

 

DenTech444
Inspiring
August 19, 2024

Although I used Shift Alt from within the LrC Preferences General Tab, it may be true that somehow LrC was still running, but I’m pretty sure that LrC terminated itself when I performed that Shift Alt > Reset Preferences operation.

 

I will revisit that.

 

In the meantime, I renamed what I think are the correct preference files, started LrC and saw the error reported. The attached file is a word document showing what I did and the final results. Could the path for the preference files be the wrong path?

GoldingD
Legend
August 19, 2024

"I used Shift Alt from within the LrC Preferences General Tab"

 

Ah,  Ok, this method:

 

Yes, that will work, and it will close, then restart LrC.

____________________________________________________________________________________

"and saw the error reported."

 

In Windows File Explorer, bring up the folder the catalog is in. Sounds like a lock file was not deleted.

 

 this was mentioned above and an Adobe document on it was listed:

 

 

If the lock file is indeed not getting deleted when LrC close, their is a problem.

GoldingD
Legend
August 18, 2024

from your LrC /Preferences/Performance, an oddity (Camera RAW 11.5 GB);:

Compared to the GPU VRAM info from your LrC /Help/System Info/:

 

Dedicated GPU memory used by Lightroom: 582.6MB / 12012.0MB (4%)

 

and the specifications at NVIDIA for that card, stating 12 GB.

 

 

So why does the /Preferences/Performance/ show 11.5 GB?

 

To me, this just makes me think corrupt preferences file.

 

 

 

DenTech444
Inspiring
August 18, 2024

Thanks, GoldingD.

 

Given your conclusion, I renamed and then reset the preference file. After restarting Lightroom, the new preference file still shows 11.5 GB. Maybe 0.5 GB are not available for use?

GoldingD
Legend
August 18, 2024

I suspect that LrC and Adobe Camera RAW As used in PS) are gathering this information from the same place. However, can you bring up PS, bring up the Preferences, Select the Camera RAW, select the Performance, and show the similar info?

 

 

Per Berntsen
Community Expert
Community Expert
August 17, 2024

+1 for the suggestion by @AxelMatt to disable the UHD Graphics.

Adobe applications do not play well with dual GPUs.

 

GoldingD
Legend
August 17, 2024

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post.

 

 

Also, please post in a reply a screenshot of your LrC /Preferences/Performance/

 

DenTech444
Inspiring
August 18, 2024

GoldingD, thank you for your help.

Here is the system info:

Lightroom Classic version: 13.5 [ 202408062022-6258095b ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Business Edition
Version: 11.0.22631
Application architecture: x64
System architecture: x64
Logical processor count: 32
Processor speed: 1.9GHz
SqLite Version: 3.36.0
CPU Utilisation: 0.0%
Power Source: Plugged In
Built-in memory: 30370.0 MB
Dedicated GPU memory used by Lightroom: 582.6MB / 12012.0MB (4%)
Real memory available to Lightroom: 30370.0 MB
Real memory used by Lightroom: 1595.2 MB (5.2%)
Virtual memory used by Lightroom: 2200.1 MB
GDI objects count: 717
USER objects count: 2232
Process handles count: 2911
Memory cache size: 890.0MB
Internal Camera Raw version: 16.5 [ 1953 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 284MB / 15185MB (1%)
Camera Raw real memory: 285MB / 30370MB (0%)

Cache1:
NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB

Cache2:
m:890.0MB, n:0.0MB

U-main: 103.0MB

System DPI setting: 96 DPI
Desktop composition enabled: Yes
Standard Preview Size: 3840 pixels
Displays: 1) 3840x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce RTX 4070 (31.0.15.5241)
Init State: GPU for Export supported by default
User Preference: Auto
Enable HDR in Library: OFF

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: D:\Pictures\Lightroom Catalog\Lightroom Catalog-v13-3.lrcat
Settings Folder: C:\Users\ddm44\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Flickr
3) Nikon Tether Plugin
4) Topaz Photo AI

 

I've attached a screen shot of the LrC /Preferences/Performance/ tab. I couldn't paste it, maybe becasue I disabled the Intel GPU to try to fix this issue (It didn't fix it.)

KR Seals
Community Expert
Community Expert
August 18, 2024

KR Seals, the 😧 (and the C: drive) are 2048 GB Micron 3500 solid state drives.
According to Micron Technology, the 2048 GB Micron 3500 SSD has the following read and write speeds: PCIe Gen4 sequential read (128KB transfer): 7000 MB/s PCIe Gen4 sequential write (128KB transfer): 7000 MB/s 

 

As to your question "Has this drive configuration always been your setup since LrC V13 came out?", I would say no. I recently purchased a new higher end computer and a 49" ultra wide monitor, ironically to speed up LRC! And that's when I noticed these problems.


The basis for my questions was to determine if you might have been running hard drives and not SSD. Those drives and that configuration should be fine. My system drives are setup similar, but with Sansung SSD. One for OS and one for LrC catalog. I'm still on LrC V 13.4 and my startup time with a 2.6GB catalog is 44 seconds. I'm going to test that soon on 13.5 when I have time after I finish the current job.

 

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.
AxelMatt
Community Expert
Community Expert
August 17, 2024

The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

As I see you have buldin a CPU with an internal grpahic processor, try to disabling the processor internal graphic card.Or you're using more than one graphics card in Windows, your high-end card might not be set as the primary card. To disable the lesser of the two cards, use the Device Manager on Windows. In the Device Manager, right-click the card's name and choose Disable.

 

 

Another step is to try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

It's recommended to backup your preferences before you reset the preferences to the default settings:

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

 

Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. Please make also sure that you have installed the Studio version and not the Game Ready version of your NVidia driver.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
DenTech444
Inspiring
August 18, 2024

AxelMatt, thank you for your suggestions.

 

I had already tried switching off the GPU support from the Lightroom preferences. That did cause any differenc ein behavior. However, I'll will repeat that procedure and pay closer attention.

 

On your second suggestions, I was excited about disabling the processor internal graphic card. I just now tried that. The result was that Lightcroom Classic took even longer to start fully - 2:35 vs 2:28. That makes it sound like the GPU's are at least somewhat involved with this lengthy time issue.

 

Today was a big family event for me so I didn't get to try anything else yet, but I will try each of your suggestions - likely tomorrow - and I appreciate your offering them. 

 

I'll let you know what I find.