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Participant
June 8, 2023
Answered

Lightroom Classic unable to read videos and show error: Error working with video

  • June 8, 2023
  • 2 replies
  • 328 views

My lightroom classic used to read videos. Now it does not read anymore. I use mp4 format, so it should read. It shows the message: "error working with video".  I wonder if it was the last version. Can someone help me?

 

{Moderator note: Edited the thread title}

This topic has been closed for replies.
Correct answer Sameer K

Hey, @Zé Paiva. Welcome to the Lightroom Classic community. I'll help you figure this out. What version of Lightroom & the macOS are you working on? Where are the videos stored?

 

Ensure Lightroom has all the required permissions on the macOS: https://community.adobe.com/t5/lightroom-classic-discussions/quick-tips-how-to-give-full-disk-access...

On macOS Ventura, the steps are slightly different. Search for 'Full disk access' in the search box in the macOS preferences.

 

Try this:

 

Let me know how it goes. Thanks!
Sameer K

2 replies

johnrellis
Genius
June 9, 2023

Before trying Sameer's good first steps, try restarting your computer. That often fixes problems with video in LR.

Sameer K
Community Manager
Sameer KCommunity ManagerCorrect answer
Community Manager
June 8, 2023

Hey, @Zé Paiva. Welcome to the Lightroom Classic community. I'll help you figure this out. What version of Lightroom & the macOS are you working on? Where are the videos stored?

 

Ensure Lightroom has all the required permissions on the macOS: https://community.adobe.com/t5/lightroom-classic-discussions/quick-tips-how-to-give-full-disk-access...

On macOS Ventura, the steps are slightly different. Search for 'Full disk access' in the search box in the macOS preferences.

 

Try this:

 

Let me know how it goes. Thanks!
Sameer K