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King_R
Participant
March 25, 2024
Question

Lightroom Classic unable to sync consistently

  • March 25, 2024
  • 1 reply
  • 148 views

Hoping that someone could help me unblock a sync problem with Classic. The past week or two I have been having problems where I have had to rebuild the sync data now three times and yet photos I imported yesterday are not syncing up to the cloud, nor is the rebuild completing (it has two pretty old files that it seems to be stuck uploading, which are in the cloud already). Sync is working in the sense of files in CC from my mobile are coming down to Classic, just not the other way.

 

Any ideas what is happening or how I could fix this? There are no errors in the client and rebuilding every time doesn't seem to be the right approach either. Is the catalog somehow corrupt and I have to start again?

 

Mac OS Sonoma 14.4

Lightroom Version 13.2 Build 200202141005-bf1aeb84

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    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    April 12, 2024

    Hey, @King_R. Welcome to the Lightroom Classic community. I'll need more info to help you figure this out.

     

    In Lightroom Classic, go to Preferences (CMD+,) > Lightroom Sync & share a screenshot of this window along with the system info of Lightroom from Help > System info > Copy & paste into a text document > Upload as an attachment here.

     

    Rebuilding sync data should come as a last resort; the rebuild can take overnight sync sessions to settle down, depending on the catalog size.

     

    Log in to Lightroom Web (https://adobe.ly/3uv2zCA), and look for the Sync Issues category near the Deleted section on the left part of the screen. If there are any Sync issues, ensure you have a backup of these images; you can clear them out & delete them from the deleted section.

     

    You can also clear the Deleted Section & once you clear them out, let Lightroom Classic run for a while & maybe overnight, to let it resolve most of the issues. 

     

    Let me know how it goes. Thanks!
    Sameer K

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