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Lightroom Classic V13 stalling on Import

New Here ,
Nov 23, 2023 Nov 23, 2023

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Lightroom Classic V13 stalls as soon as I click "import" to where the software is unrecoverable.  Random new issue not previously occuring.  Computer is 6 months old.  I've already optimized the catalog without resolution. 

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correct answers 1 Correct answer

LEGEND , Nov 24, 2023 Nov 24, 2023

Import from where?

Import how? Copy, Copy as DNG , ADD?

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Community Expert ,
Nov 23, 2023 Nov 23, 2023

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In a first step try is to reset the preferences to the default settings.

Reset Procedure:

  • Close Lightroom.
  • Windows: Hold down [Alt]+[Shift] while restarting Lightroom.
    Mac: Hold down [Opt]+[Shift] while restarting Lightroom.
  • Overwrite the Preferences when prompted by the dialog.
  • Close Lightroom.
  • Restart Lightroom.

 

It's recommended to backup your preferences before you reset the preferences to the default settings: 

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

Form which location do you tried to import (camera via USB, card reader etc.)?

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.7 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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LEGEND ,
Nov 24, 2023 Nov 24, 2023

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Import from where?

Import how? Copy, Copy as DNG , ADD?

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