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Question

Lightroom Classic version 11 crashing Mac

Forum|Forum|4 years ago
December 1, 2021
5 replies
2118 views

The wife has a 2017 15 inch MacBook Pro 500GB running on Monterey 12.0.1 version. When using Adobe Lightroom and Photoshop version 11.0.1 Camera Raw 14.0 - it keeps crashing the computer when she starts exiting or tries to export anything? Have tried turning off GPU, uninstalling and re-installing Adobe Lightroom Classic - it's only happened since she updated her computer to the very latest versions of Mac OS and Adobe the same day. Any ideas?

macOS

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dj_paige

Legend

Your title says that it is crashing your Mac. Does this mean: Crashing, as in the entire computer stops working and then has to be restarted?

This is almost always a hardware malfunction. If it crashes during exporting, it could be a malfunctioning cooling system, causing heat buildup and when the heat gets too high, the computer shuts down. Check your cooling system.

J

Jodie Donovan PhotographyAuthor

Participating Frequently

Thank you for your reply.

Ok so initially it is just LR that crashes, I then relaunch after sending the error report and begin working again. Editing itself doesnt seem to be an issue, but I do have to work slowly for it to catch up. I can then export only 5 images at a time (which is a problem when ive got 2k plus images in the gallery. After a while of repeating this process the whole mac crashes to a black a screen stating 'the mac had to restart because of a problem.

dj_paige

Legend

After a while of repeating this process the whole mac crashes to a black a screen stating 'the mac had to restart because of a problem.

So check your cooling system for malfunctions. Does the Mac feel warm? Do the fans run?

Rikk Flohr_Photography

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Apple’s?

Rikk Flohr: Adobe Photography Org

J

Jodie Donovan PhotographyAuthor

Participating Frequently

Thanks for your reply- this is a screenshot of one of the crash reports. The problem is still occuring.

TheDigitalDog

Inspiring

What may need to do is save all that text from the Crash Report (certainly Apples) in a text file and then provide if the Error Report from Lightroom Classic shown above it, doesn't make it to Adobe.

Did you try a different user account to see if it still crashes? If not, then we can pinpoint the crash to something in your main account conflicting with LR.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

GoldingD

Legend

Another possibility, corrupt preference file.

see:

https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

The preference file can get corrupted leading to buggy behavior. A corrupt preference file will survive uninstalls, updates, and upgrades. By renaming or moving or deleting the preference file you create a situation where LrC will recreate a fresh new one upon startup of LrC. Be aware various settings will revert to defaults.

TheDigitalDog

Inspiring

If resetting preferences doesn't work, here are a few things to try:

Try logging into another account (you may need to make one), still crashing?
Try starting up in Safe mode (hold down Shift Key when booting), still crashing?
You might want to try running a free utility like Onyx: still crashing?
https://www.titanium-software.fr/en/onyx.html
Also view:
https://www.macworld.com/article/352902/onyx-review-macos.html
https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html
From Adobe:
https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

GoldingD

Legend

A few possibilities, first up, catalog issue?

At the MAC, press and hold down the OPTION key, and click on the LrC startup icon.

That should start LrC, but with a dialog screen asking about what catalog to open, select new catalog.

Perhaps import a few photos, then close the catalog, does the MAC crash?

J

Jodie Donovan PhotographyAuthor

Participating Frequently

Thank you for your reply GoldingD. I have done as you say, imported 200 RAW images, applied my preset, exported at 90% S JPEG and it crashes after exporting just 34 images

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