Participant

Question

Lightroom Classic will not launch on my MacBook

Forum|Forum|2 years ago
December 27, 2023
4 replies
585 views

Hello,

I just downloaded Lightroom Classic and it will will not launch. it is stuck on the splash page that says “ reading preferences”.

i am running a Mac Book Pro on Sonoma 14.1.2

I have already uninstalled it and the reinstalled but it still does the same thing.

macOS

This topic has been closed for replies.

DdeGannes

Community Expert

@stephan344798907d97 ,

You stated " I just downloaded Lightroom Classic"

The curren version of Lightroom Classic does not have a download, you

are required to up use the installer from Adobe Creative Cloud desktop application, are you referring to an earlier of Lightroom.

Please advise the version number of Lightroom you are attempting to install?

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.

S

stephan344798907d97Author

Participant

hello,

it is in fact the latests version that i installed from the adobe creative cloud.

GoldingD

Legend

Odd.

I asked about it being brand new or not, because one issue that can occur, but not often, and only to a few, is the preferences file getting corrupted. The very preferences file that was being read. This is an actual file LrC creates, and can modify. And it is not all about preferences (well not the preference you set). This file does not get recreated upon updates, upgrades, or even reinstall.

Now as your copy is brand new, it makes very little sense that it would be corrupt. Your computer did not have some odd issue occur during the install did it?

You can, just in case, reset (i.e. delete) the preferences file, what the heck, nothing is working, so why not try. A bit of time you may never get back, but not much, mind you I hive this very little of a chance that this is the issue.:

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

KR Seals

Community Expert

I suggest, in the Adobe Creative Cloud App on the Lightroom Classic, select Uninstall. Then restart your computer and try the Lightroom Classic install again.

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

S

stephan344798907d97Author

Participant

I've tried it, but istill does the same thing

KR Seals

Community Expert

It looks like something is unique to your machine.

At Adobe.com go to the Help and Support menu item -> Contact Us. A chat window will pop up.

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

GoldingD

Legend

Is this a brand new install as in never ever had Lightroom on this computer before?

S

stephan344798907d97Author

Participant

yes is it. never had Lightroom before.

GoldingD

Legend

I am trying to remember if the following is a bit out of date, if some additional mods are required. But one issue common on MACOS from Catalina and newer is a Apple Message that many users either ignore or miss, and they then have to fix later. This relates to security on MACOS and trusting programs.

See:

https://www.lightroomqueen.com/disk-permissions-monterey-classic/

https://helpx.adobe.com/lightroom-classic/help/allow-permissions.html

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